December 2023 by Mark Robson
Can not believe kidderminster stall manger mike returned my kids faulty electric quad as was broke told me they would fix it after severely weeks I get a call to say its been fixed I get there to pick it up and bits missing bear cables on show and this is a toy for a 2 year old they said they would get the part and fix it several weeks later I ring the store to see if its fixed and they say its ready I get there and the had bodged a bit of plastic of the motor wiretapping off motor not even attached the manger mile approached my to say there not doing nothing about it and they was expecting me to give this to my son year old motor hanging off with wires hanging every where and I said I have customer rights and he just walked away how rude I spend lots of money in this shop and you get treated like your scum mike should be ashamed of him self I want be spending my money here anymore
November 2023 by Philip Hughes
Got served by ollie. Great guy let me purchase my kids xmas presents discretely so they didn't see them and helped me holding them well we continued shopping. Friendly kind and went above and beyond thank you
October 2023 by Daniel Russell
Good range of stock and reasonable prices sometimes good offers as well lots of free parking outside staff are helpful
October 2023 by Chloe Roberts
I bought the Joie Spin 360 GTI R129 Car Seat today and I was very impressed by the service and the product. Simon, the sales assistant, was very patient and knowledgeable. He showed me how to install the car seat in my car and how to adjust it for my baby?s comfort and safety. He also explained the features and benefits of the car seat, such as the 360-degree rotation, the multiple recline positions, the side impact protection, and the Grow Together? headrest and harness system. He answered all my questions and made sure I was happy with my purchase.The car seat itself is amazing. It is easy to use, comfortable, and secure. My baby loves it and so do I. It is worth every penny and I would highly recommend it to anyone looking for a high-quality car seat that will last for years. Thank you, Simon, for your excellent service .
October 2023 by Ben Smith
Big thank you to Callum who made my son?s day, I went in to buy my son a copy of Thor?s hammer and as excited as my son was he was even more excited and amazed when Callum who was serving on the till pretended like he couldn?t pick it up and asked my son to pick it up so he could scan it. Little touches like this are magical thank you Callum for making my son believe magic is real and putting a big smile on his face Smyths you need more people like him
August 2023 by Jeremy
Visited today and made several purchases. Rude member of staff on the shop floor when I asked a question, simply couldn't be bothered. Went to pay and was met by another miserable faced Smyths employee. No greeting, no smile or anything, really not good enough! The only saving grace was someone who offered to carry a large item to the car for me, who was very helpful indeed. A real let down for what is supposed to be a fun, enjoyable environment to be in.
July 2023 by Luke Woodward
Full of amazing toys, a great range for all ages. Great for presents, and all interests like video games, collecters ect ?
June 2023 by Spicy skeleton baby
Bought a drone from this shop, same day the battery expanded and exploded when plugged in to the toy. Per policy, had it exchanged for an RC car instead. Car refuses to charge or pair after following instructions and online tutorials. Have tried everything with these toys and both were broken and unusable. The only good thing we managed to get was a stuffed unicorn with no electronics involved.
April 2023 by Jamie Stojkowski
Huge shout out to Kidderminster's nursery specialist, Simon!Simon - you were incredible yesterday and such a huge help to us as first time parents. Nothing seemed too much effort and you made us feel like we could ask you all the simple / silly questions without judgement.Thank you!
March 2023 by Aleem Janjua
Toys'R'Us but the staff care
February 2023 by Robert Smith
good clean tidy and inviting
February 2023 by Hannah Stephens
Staff are always really helpful. Sometimes more expensive here than at other retailers.
February 2023 by richard
Great place to shop for toys and staff are friendly and knowledgeable
October 2022 by Laura Collett
I adore Smyths Toys. It is like walking into a toy shop of dreams. There is so much choice and most of the time they are really competitive on prices. I have had some amazing deals here and the store is always kept so tidy and organised. They are always well stocked and I never see empty shelves. There is a whole range of toys from big brands to cheaper alternatives that are also good quality. They have so much choice and cater to every age range, even adult man children. The staff are great. They are always friendly, helpful and chatty. Like I said, I love this place.
August 2022 by Heather Plant
We had a very interesting visit to the Kidderminster store over the weekend, my children had some money to spend but didn't know what to spend it on. As one of my children has sensory issues and it is very loud in store it can take him a long time to focus and choose what he wants to buy.So we were in there a while with him going back and forth to different sections. My husband took our other child to have a look around the shop as he had already chosen while I followed our child who was still deciding.During this time the manager made a b-line from the front of the shop all the way to the back to ask my husband if he could help with anything, my husband said no so the manager went back to the front of the shop (there were lots of other people in there who didn't seem to be asked or followed around).Then after everything was chosen we headed to the till which is right by the doors. As we did so (with my purse in hand) we were approached by a member off staff who clearly thought we were heading out of the door without paying (we were nowhere near the doors) I raised my purse up and said 'were going towards the till' and he continued to hover around by us.When we got into the car we both agreed we felt we had been watched and that the member of staff had been asked to keep an eye on us.Well I won't be coming to the store or shopping with Smyths Toys again. We were not acting suspiciously other than taking a long time. Maybe the staff and manager need to think about the fact that not all children can choose what they want within 5 minutes. Making customers feel uncomfortable and watched will only stop genuine customers from coming in.
