April 2025 by William Edwards
Very helpful and knowledgeable staff, all aim to please. Very popular so expect a short wait for counter service some times.
February 2025 by Trevor Lane
Service really deteriorated .
Communication Appalling.
In Bourne and will not be able to access my account without a card unable to get an appointment for over two weeks service is non-existent so how do they expect pensioners to access their money if they?re unable to get an appointment for a card su
September 2024 by Paula Holloway
Fed up with being left standing waiting for ages ......staff chatting to customers after they have finished serving them deliberately ignoring us standing up waiting...very bad mannered no apology......
Need training...in good English manners
September 2024 by Andy Taylor
Service has really gone downhill. The queues nowadays are unacceptably long even though you can often see staff wandering about aimlessly. Been with them 27 years but I?ll be going elsewhere as soon as I get chance. If they innovated their antiquated app so I could pay cheques in or let me pay cash into the post office it would be fine
February 2024 by Paul Turner
Very helpful and knowledgable Staff at the Kidderminster Branch.
February 2023 by Wendy Holdsworth
Following a scam message, I believed was true I sent money to an account which was to help my son.the nationwide stopped the payment from my account they were brilliant stopped me from losing my money thanks so much your great.
January 2023 by Nigel Watson
Always excellent service and always helpful and very kind Staff.Update today 7 January 2023. Thank you again, all of you at the Kidderminster Branch. Cal, and staff for showing consideration and kindness for the help you gave me, regarding my account and money. You are, and please Nationwide, these are my stars. The best bank/building society ever. My bank card was swallowed up by HSBC, the cash machine in Stourport. Travelled to Kidderminster to get help, and the team at Nationwide helped me big time with my money. The staff at Kidderminster, that's Nationwide and not HSBC, sorted everything for me! ? Fantastic. Thanks again, and hope this gets read by Nationwide all over the UK. Cheers To all at Kidderminster
October 2022 by Simon Lloyd
Called in to pay in 2 cheques, used in store machine very easy and quicj
May 2022 by Steve Johnson
Outstanding Service..
November 2021 by Mike Cannon
I had to transfer a large some of money to a Car Company I was buying a new car from. The staff were superb. They transferred the money within a couple of hours and a received an email from the car company to say it was in there account.First class customer service.
July 2021 by Paul
I have had my money with Nationwide for more than 30 years and they have never given me anything but excellent service, online, over the phone and in branch. The staff at Kidderminster have, without exception, been courteous, efficient and helpful. I would recommend the branch, and Building Society, wholeheartedly.
July 2021 by Turning Black Like Lizards
Staff are absolutely brilliant ...So much better than any other branch...
August 2019 by Ann Roberts
Our family have used Nationwide ever since I was a toddler, when Mom put a few pennies, every week, into a savings account for us three children & a little bit more for them. They had two branches in Stourport & when those closed down, we moved our business to Kidderminster. Service has always been excellent so we highly recommend using Nationwide services to everyone
August 2018 by AmandaH-236
Friendly, attentive staff who quickly carry out instructions with the minimum of fuss and come up with helpful suggestions. A very welcoming branch that was a pleasure to visit
September 2008 by Qype User (Quickl?)
Since relocating there seems to be even more queue's. Sometimes the line is so big it is nearly out the door, i am not even exaggerating. The staff are friendly, but they are just so slow sometimes!
