November 2023 by T M
After my experience today at your Kidderminster branch , and rudeness of staff ( young girl with dark hair the only one who served at the time ) I?m really thinking of changing my bank , you should supposed to look after my money and service should be easy, but that wasn?t the case today , absolutely joke !!!
October 2023 by Karthik Rajan
I took a few torn up notes in to change at the bank. Elaine hughes who served me was very snarky and sarcastically asked me if I had no tape at home. If I did I would not have brought it into the bank. She then rudely handed me tape to stick together and sent me away to serve someone else. I found it very rude of her hope she retires soon.
September 2023 by Lorraine Hancox
Popped into kidderminster Branch yesterday with my mother. It was so lovely to see how the staff responded to her on entry.A friendly welcome and extremely helpful support and services immediately,Special thanks to Sally Brettle for your kind service, prompt support and most of all ongoing help during a difficult time.Your personal service was outstanding. Thankyou so much.I do hope you get to see how grateful we were.Keep up the good work Sally there's not many of you about.Ps your colleague on that day too showed superb support.Thankyou.
July 2023 by Mark Wrench
The staff are always polite, friendly and helpful. The app is great. However, it would be far better if there were two paying in machines; there used to be two. I saw both getting used often and I?ve lost count of the times I?ve gone to pay in and I cannot use the one and only machine because it?s broken or full?
July 2023 by NON-CONTACT FOOTBALL
Their online team instructed me to simply visit my local branch with ID to get my husband added to my account. After waiting in one queue we got told that this was a cash queue only and that we needed to queue by the desk for anything else. A young salesman told us if we wanted to open a new savings account he could help us now with adding my husband on,but if it was just a Current account add on he could not help us today?. They must get some kind of bonus for opening savings accounts as this salesman had no interest in adding my husband to my account which was always a formality at any other bank.Left a negative feeling for both of us, we will look elsewhere for a less complicated bank
January 2023 by Allan Smith
Pathetic service from Lloyds generally. After 1 hour and 2 staff members cutting me off , they were unable to give me access to my account after 3 weeks and nobody had an answer. Wew continue to live on fresh air. !!!!!
December 2022 by James
Great customer service, especially from Tarik.
December 2022 by Terry Bull
Did not really want to give the branch one star, long waiting queues everytime I visit, staff go slow on purpose to make/false you to use the machines and now closed for three weeks without any notification for referbishment and not open till 17th November 2022. Lloyds bank have lost the whole meaning of customer service. not sure why they are having a refurb as it seen they dont want the customers coming through the doors. Must also point out that online it shows that the Kidderminster branch is open, clearly not the case. I have also noticed from the reviews on here, that the owner, I presume, Lloyds Band, rerply to the good posting and fail to give reasons why the service was so poor to the negitive postings. I thought the reasons for leaving a review was so the bank can listen to the customers views and act on them to improve there service/customer care. So why take the time to leave a review if they are just going to be ignored.
November 2022 by Sarah D.
All I wanted to do was open up a joint account with my husband. 1. As a customer I had no notification they were "closing temporarily". and 2. A month for an appointment, why don't they come into the 21st century and allow you to do all this online, NatWest you can open up joint accounts online. When it was Lloyds TSB, it was the best bank around. I told everyone to go to them. IMO everything they provided was 100% satisfaction. But somewhere the bank has hit rock bottom, on customer service. The worst part is the managers/CEO doesn't care one bit about improving and listening to there customers, think its about time me and my husband left and found a better bank.
June 2022 by T GT
I visited the Kidderminster branch on Thursday 9th June with my 86 year old dad to downgrade his Lloyd?s Bank card as he does not use any of the benefits it provides.We spoke to a member of staff who told us it would take 2 weeks to get an appointment to do this (my dad has no online banking) or we could go home phone Lloyd?s and cancel it that way. We chose the phone option. After 20 minutes on the phone talking to another Lloyd?s employee he advised we go back to the bank and cancel in person! We explained the 2 week wait but he arranged an appointment for my dad for the following day. My 86 year old dad returned to the Kidderminster branch the following day and after a 1 hour 15 minute meeting he was told they could not downgrade it and he would have to book another appointment.The whole issue has been handled appallingly by the in branch staff displaying no customer care and an inability to complete a simple request. Due to the incompetent staff my dad will now close his account.
October 2021 by Liamy82
Services too slow as normal, 4 desk and only two used as normal
August 2021 by chris blues
Brilliant service and advice lorraine delt with my finances she was brilliant thank you
July 2021 by Jayden Beddall
The staff are always friendly and ready to help at the entrance. The bank in itself is so convenient when depositing money and Lloyds have always been very thorough when explaining different types of current and savings accounts.
July 2021 by Kenneth Wilson
Not very good the elderly lady seemed she just wanted to get rid of us we have quite an amount with them if this is the way they do business she is in the wrong job the other young lady was just the opposite makes you think of changing bank???
July 2021 by Andrew Nutting
Never had a problem, the staff have always been helpful and welcoming.
