June 2025 by 777Heaven
Went in today to pay some cash in, new cashier i believe by the name of Linsey, what a horrible person, she had bad attitude from the second i walked up to the desk. After waiting almost 10 minutes in the que, i politely asked to pay my cash in, as ive been doing for years in there without a glitch, she insisted i pay the cash in the machine, Then got all arsy because i refused to do it, (i had more than 50 notes) plus the paying in machine is utter rubbish it takes longer once its spat half of them back out, bearing in mind the man being served in front of me, i heard her say to him ?this desk is for paying in cash?
Then she proceded to quiz my account ?you need a business account? errr no i dont thankyou. It wasnt so much what she said, its the way she spoke to me, she has a bad attitute and no people skills whatsoever god knows how she got that job.
Harrassment to use the machine, why? if i wanted to use the machine i wouldnt of waited 10 minutes in the cue in the first bloody place !!
Do your job and do what customers ask you to do, one simple job pay my money in, not try to get me to do what YOU want me to do because you couldnt be arsed to do it.
My account will be closed shortly.
May 2025 by Giulia Care Services
Very professional Mr Tarik he resolved my problem in a short time, many thanks
March 2025 by Claire Thompson
Awful customer service today. I decided to support my local bank with an issue that I could have called the call centre to do. But as they are few and far between now I wanted to do it in person. The bank was empty so I went to the desk where a gentleman in a suit was opening bags of coins. I told him what help I needed and he said. "Is that it, can I go a see the ladies at desk by the door". So I proceeded to there desk. There where two ladies tittering around on an iPad (looked like training to me) One lady who didn't even bother to look up just said "Wait 2 mins".
By this time another gentlemen had been sent to the desk to be ignored too. I waited around for a few minutes feeling really awkward and ignored. So I walked out. Can't believe there where 3 people there and no one give a damm about there customers. Without us there is no bank. So frustrating.
On a side note 5 mins before I went to pay some cheques into Halifax opposite who where amazing. Very helpful for the moment I walked through the door. I know they are all part of the same group but maybe Lloyds need re train there staff to the same level as Halifax. Rant over. Internet banking for me going forward.
November 2024 by Sasitha Suranga
I am extremely disappointed with the customer service at the Lloyds Bank Kidderminster branch. In particular, I have had consistently negative experiences with two staff members: a young British lady who frequently works at the counter and a South Asian gentleman. Both exhibit a poor attitude towards customers, which is very disappointing for a reputable bank like Lloyds.
The young British lady at the counter often seems disinterested in her work. I've observed her using her phone even when there?s a long queue of customers waiting. It comes across as unprofessional and disrespectful to those of us who are waiting for assistance.
In another instance, when I approached the South Asian gentleman with a genuine question about my credit score not improving despite being a longstanding Lloyds customer with my salary paid in monthly, I was met with arrogance. Both he and the young lady dismissively told me that if I was dissatisfied, I could just close my account. I was shocked that the response to a customer query was essentially, ?If you don?t like it, leave.? It left me feeling that my loyalty and concerns were utterly unappreciated.
In contrast, I have had positive experiences at both NatWest and Barclays in Kidderminster, where staff are consistently kind, attentive, and willing to help. Due to the unsatisfactory service I received at Lloyds, I have now opened an account with Barclays and have transferred my salary to this new account. If Lloyds continues with this level of customer service and these kinds of staff, I fear they will drive more loyal customers away.
I hope Lloyds management takes this feedback seriously and improves the customer experience at this branch.
August 2024 by Gary Meusz
Lloyds Kidderminster has really gone down hill with a bad attitude from some staff. I went in a couple of months ago to create an investment account. I was told its nothing to do with Lloyds bank I needed to do it myself on line, yet its advertised by Lloyds. My wife made an appointment last month and sat waiting for nearly an hour beyond the time of her appointment and no one bothered to see her of speak to her so she finally left. She went in this week to ask how much she had in her accounts and was told to go home and register for online banking and check it on line. She said she does not have a computer so was told to go home and ring the head office. All they seem to want to do is get new customers and treat the old ones badly.
November 2023 by T M
After my experience today at your Kidderminster branch , and rudeness of staff ( young girl with dark hair the only one who served at the time ) I?m really thinking of changing my bank , you should supposed to look after my money and service should be easy, but that wasn?t the case today , absolutely joke !!!
October 2023 by Karthik Rajan
I took a few torn up notes in to change at the bank. Elaine hughes who served me was very snarky and sarcastically asked me if I had no tape at home. If I did I would not have brought it into the bank. She then rudely handed me tape to stick together and sent me away to serve someone else. I found it very rude of her hope she retires soon.
September 2023 by Lorraine Hancox
Popped into kidderminster Branch yesterday with my mother. It was so lovely to see how the staff responded to her on entry.A friendly welcome and extremely helpful support and services immediately,Special thanks to Sally Brettle for your kind service, prompt support and most of all ongoing help during a difficult time.Your personal service was outstanding. Thankyou so much.I do hope you get to see how grateful we were.Keep up the good work Sally there's not many of you about.Ps your colleague on that day too showed superb support.Thankyou.
July 2023 by Mark Wrench
The staff are always polite, friendly and helpful. The app is great. However, it would be far better if there were two paying in machines; there used to be two. I saw both getting used often and I?ve lost count of the times I?ve gone to pay in and I cannot use the one and only machine because it?s broken or full?
July 2023 by NON-CONTACT FOOTBALL
Their online team instructed me to simply visit my local branch with ID to get my husband added to my account. After waiting in one queue we got told that this was a cash queue only and that we needed to queue by the desk for anything else. A young salesman told us if we wanted to open a new savings account he could help us now with adding my husband on,but if it was just a Current account add on he could not help us today?. They must get some kind of bonus for opening savings accounts as this salesman had no interest in adding my husband to my account which was always a formality at any other bank.Left a negative feeling for both of us, we will look elsewhere for a less complicated bank
April 2023 by Sarah Kate
All I wanted to do was open up a joint account with my husband. 1. As a customer I had no notification they were "closing temporarily". and 2. A month for an appointment, why don't they come into the 21st century and allow you to do all this online, NatWest you can open up joint accounts online. When it was Lloyds TSB, it was the best bank around. I told everyone to go to them. IMO everything they provided was 100% satisfaction. But somewhere the bank has hit rock bottom, on customer service. The worst part is the managers/CEO doesn't care one bit about improving and listening to there customers, think its about time me and my husband left and found a better bank.
January 2023 by Allan Smith
Pathetic service from Lloyds generally. After 1 hour and 2 staff members cutting me off , they were unable to give me access to my account after 3 weeks and nobody had an answer. Wew continue to live on fresh air. !!!!!
December 2022 by James
Great customer service, especially from Tarik.
December 2022 by Terry Bull
Did not really want to give the branch one star, long waiting queues everytime I visit, staff go slow on purpose to make/false you to use the machines and now closed for three weeks without any notification for referbishment and not open till 17th November 2022. Lloyds bank have lost the whole meaning of customer service. not sure why they are having a refurb as it seen they dont want the customers coming through the doors. Must also point out that online it shows that the Kidderminster branch is open, clearly not the case. I have also noticed from the reviews on here, that the owner, I presume, Lloyds Band, rerply to the good posting and fail to give reasons why the service was so poor to the negitive postings. I thought the reasons for leaving a review was so the bank can listen to the customers views and act on them to improve there service/customer care. So why take the time to leave a review if they are just going to be ignored.
November 2022 by Sarah D.
All I wanted to do was open up a joint account with my husband. 1. As a customer I had no notification they were "closing temporarily". and 2. A month for an appointment, why don't they come into the 21st century and allow you to do all this online, NatWest you can open up joint accounts online. When it was Lloyds TSB, it was the best bank around. I told everyone to go to them. IMO everything they provided was 100% satisfaction. But somewhere the bank has hit rock bottom, on customer service. The worst part is the managers/CEO doesn't care one bit about improving and listening to there customers, think its about time me and my husband left and found a better bank.
