October 2023 by Philip Locke-Wheaton
Very helpful staff
July 2023 by Susan Priest
excellent customers services today very friendly staff Dianne was excellent sorted new account out in no time thanks
April 2023 by Colin Oliver
Rubbish on a good day
October 2022 by Miriam Williams
Today I visited the Kidderminster branch and can only say I recieved exceptional customer service from " Dawn", who was so friendly and in my opinion went that extra mile to try and help me solve an issue. Her professional and friendly manner was just great. Thankyou.
August 2022 by Frazer Peters
It?s taken 22 minutes + just to speak to a member of staff the staff !CRAZY !
September 2020 by K B
TOTALLY UNACCEPTABLE TELEPHONE ETIQUETTE!Well, I've been calling the Kidderminster branch now for well over 35 minutes. I have the actual branch phone number (not the generic call centre number which is available online) as i need to arrange a meeting with one of the bank's personnel to pick up a special withdrawal.Unfortunately, I can tell you that the phone has been picked up by branch personnel and hung up on two separate occasions and for the other 77 calls i've made in the last 35 minutes, the phone is being allowed to ring out so it redirects me to the bank's call centre who i have already spoken too and have actually advised me to call the branch. What a Joke!I find it very hard to believe that no-one in the branch has been able to answer the phone within the last 40 minutes. I suspect my call is just being ignored. This is disgraceful behaviour for such a well-known and well established brand.I will be making a formal complaint to the proper authority and I will be transferring my accounts (ISA, Current account, Savings account and my web saver) to another bank. Well done Halifax - all you had to do was answer the phone - jokers!
September 2020 by KGB
No one is answering the phone at the branch - i have the number for the bank in kidderminster. the phone has been answered but nobody spoke to me on three times. i tried ringing them over 20 times but they only put me through to people at a call centre. the call centre people gave me the branch number again but it didnt help cos nobody answers the phone. why can't you answer the phone? the service is very bad. Been ringing them all morning. my problem is that i am in work between their opening hours of 09:30 and 3:30, so how am i supposed to speak to them? Can't believe that this can happen in this day and age. Apparently, this is a common problem for this bank that others have experienced.
July 2020 by Geoff Greenwood
Wouldn't sign off a copy document because bank manager "didn't know me" - hardly my fault if they'd replaced the lady I did know and not invited me to meet my new bank manager when she took over.Signing a copy document didn't require any professional certification or business commitment, would have just been a personal service that would have taken less time than the time spent explaining they couldn't (my kids' headteacher kindly did so instead).Banked with them for a decade. The only time I needed their help with something, I was denied. Will be changing to a bank that values their customers as soon as I can extricate myself from the services I have with them.
July 2019 by Si R
Friendly and helpful.
June 2019 by Tim Harvey
I went into your Kidderminster branch to pay in a cheque. Infront of me in the queue was a young lady who seemed rather distressed. She explained to the teller (a young man in his 20's) that she had had her card swallowed by the Atm and needed her money. The employee spoke to the manager and asked if there was anything he could do. He returned and sympathetically explained that she needed a benfits letter or photo ID. At this point, the lady started shouting and swearing at the young man telling him to give her her money. He told her to calm down, as he was only trying to help. As she carried on shouting, he calmly informed her he would not be serving her and she must leave.
May 2019 by Sam Smith
Very helpful staff along with good utilitys
March 2019 by Coll JH
Had to go into branch recently as we had set up a standing order and they needed an up to date signature, simple enough, in fill in forms, take identification they would post on to head office and all would be good - or as is the case nothing has appeared at head office one week later and no standing order has been set up - so that's two forms with confidential information on, account numbers, addresses, names, signatures that have somehow disappeared into the ether - not good - asked to put in a complaint and was offered a £25 voucher to close my complaint, no investigation, surprisingly enough declined that as my issue is where are the forms we filled out, they promised they would post and have now vanished...... Not good, not good at all ...!!!!
February 2019 by Reg Moule
Helped me most when I needed it and had nowhere to turn, I now have my house back thanks to the sound advice and assistance given when all around me was falling apart. 5 star service
January 2019 by David Mills
I pre booked an appointment to report a bereavement, I bought all my identification to be told ok we'll be in touch within 5 working days. I went away thinking this isn't right, I called up the Halifax bereavement team who advised me to return to branch if I was in the area and he'd stay on the phone to talk with the colleague in branch. I have waited 20 minutes to be shouted at we're busy serving other customers. The customer experience with this branch is absolutely appalling, they are not helping the situation and causing me added stress. Iam glad I don't bank with the Halifax. Stay away
December 2018 by grant caldicott
The slowest bank in town only ever one person seems to work at main counter