October 2023 by Dana Edwards
Never helpful. Always make you feel like you're an inconvenience. Never polite, especially the middle-aged woman with blonde curly hair. She's very rude and patronising. They never get my order correct. Do not recommend.
July 2023 by David Coppin
Not very helpful when asking for hay fever medicine for an 11 year old. They were asked by riverside surgery to ring me but didn't. When I phoned them they spoke to me as if I was asking a silly question. I wouldn't use them again
January 2023 by charlotte baker
This pharmacy is lovely and staff are very friendly and helpful
October 2022 by Dominic Price
Is 0 stars possible?Incorrect pharmacist registration certificate on display.Rude staff, specifically the blonde lady with curly hair - I believe her prescription for customer service is being dealt with by this pharmacy?.Long wait times, no communication! Stood for 20 mins without any info (after giving my details) to be told they don?t have the prescription!!Go to Port street, same chain but lovely staff, fast and efficient!
October 2022 by Sophie Dom
This pharmacy have the customer service of a hungry rottweiler. Everything is too much trouble for them and you are an inconvenience. Port Street is run by the same company and 2 minutes around the corner but understand people are probably not feeling too well when they visit so get prescriptions processed quickly and without a fuss. Night and day between the two.
October 2022 by Annette Dennick
Lady on the counter needs a lesson in customer service Waited over 30 minutes for 1 item to be dispensed. Never again
September 2022 by Spy Amongst Friends.
I usually get my prescription delivered but the few times I've popped in here, the staff have been very helpful. Infact it was a member of.sfaff here that informed me I was eligible for a prescription exemption card, something I was unaware of, and my doctor hadn't mentioned.
September 2022 by Sarah-Jane Floyd
I usually get my prescription delivered but the few times I've popped in here, the staff have been very helpful. Infact it was a member of.sfaff here that informed me I was eligible for a prescription exemption card, something I was unaware of, and my doctor hadn't mentioned.
July 2022 by Carol Palmer
Referred here by NHS 111 as unwell and told specialist pharmacist could assess and prescribe. On the phone for an hour before giving up!
July 2022 by Ian Thomson
This used to be a very helpful place. But the attitude I received today has after over 10 years made me vote with my feet
March 2022 by Marinescu Luminita
Horrible lady being so rude to me. I had bad experiences before with the blonde lady but this is the worst and the last! I was queuing with my newborn and my daughter and while waiting i just grabbed 2 seconds a drink for my baby. That lady came, she seen me buy she couldn't wait for literally 2 seconds to take the drink and pay for it she took the next Customer. I did say, "excuse me, i was next" and she didn't care AT ALL even though she saw how much i struggled with the 2 kids. Very poor customer service
February 2022 by jaqui young
Twice in two weeks I have used this pharmacy. I won?t be using it again !The queue was long but the staff were busy chatting to customers they knew. Giggling and talking away.The staff were also wearing their coats.....is it really that bad in there that it?s too cold to work comfortably.The main reason I shan?t be using them again is basically the down right rudeness of the staff.Giving you glowering looks as iff to say how dare you disturb us......not one single word was spoken to me.No ?hello can I help you? ......not even ?hello?.Not one word. Yet I was happy and cheerful and smiley....though may have been hidden by mask. I gave thanks for the rubbish service and left.....vowing never to return !
December 2021 by Google Account
Such a lovely team that work here. So dedicated and nice and friendly. The ladies that work with customer at the he counter are super friendly and work so hard. The best pharmacy for miles. Thanks for all you do for everyone in the community.
March 2021 by Catherine Gray
Have refused delivery to my elderly mother who is self isolating due to her age and health conditions. She has been a loyal customer of this surgery for many years we shall now be travelling from South Wales to collect medication for her during this period. Very poor !
