March 2024 by Lucy C
This place has really gone downhill. The quality is just not up to the standard you?d expect from a Dominos. Pizza was over cooked. Lacked flavour. No dip with the chicken wings either. Every time we order these days, the driver never seems to be able to find our address and ends up phoning us. It?s usually a frustrating process trying to explain where they need to go, but on looking at the sticker on the side of the pizza, half the address was missing, so not necessarily the drivers fault. I used to love Dominos but sadly I won?t bother with this store again, certainly not at their prices.
March 2024 by Deanne Healey
I ordered a dominos from here about a month ago and it arrived cold, the margarita pizza had barely any cheese on it and it was stale, I tried to call to complain, no answer so I wrote a complaint to dominos head office and was sent a voucher for £25 off but for Droitwich dominos again stating to give them another go, so I ordered again the other day and I don?t know why I bothered, the food again arrived cold, stale and barely any toppings on the pizzas, I also ordered cinni dippers and they sent a garlic bread but with the icing dip in the box! Again I phoned to complain they sent out the cinni dippers again which arrived 2 hours after complaining. That will be the last time I will ever order from this dominos, I wish I had saved money and bought a pizza from Sainsbury?s!
March 2024 by Mark Xxx
this Wednesday ordered £90 of food from the Droitwich Dominos at 18:30.1st delivery arrived around 19:10 with only half the order.called to report this.2nd Delivery half hour later again missing drinks and food. Called to tell them again.3rd Delivery arrived another half hour later again missing stuff and with the wrong food. at this point, we told them to cancel some of the food refund what was delivered wrong and that we expected a goodwill gesture.4th Delivery And yes again it was missing the 2 extra dips we had ordered. to date, no refund for the missing/incorrect food or goodwill gesture. I wonder what would happen if I went to them and walked out without paying. Is it not the same as me paying and them not delivering
February 2024 by Cruise Edwards
Terrible service!!! I ordered my food for delivery and it has a tracker of the delivery online and they NEVER CAME. Still happy to take my £20 though. I feel cheated and will have to phone them in the morning as all of a sudden they close at 11pm.
February 2024 by S Findlay
Absolute shambles of a store. The app says ready for collection, 10 minute drive and a further 20 minute wait.Staff ignore you, when you ask foe a manager they look lost, asked 3 times for a refund as hadn't the further time to wait and they ignore you.Avoid this store like the plague. Many other stores nearby who know what they're doing and will provide actual customer service.A joke of a store.
February 2024 by The Funky Truth
I would have placed an order today, but for the fact I was just speaking to a staff member on the phone who had poor phone manner and then didn't let me finish what I was saying before putting the phone down on me!
January 2024 by Daniel ?Sooty? Jones
Food was cooked fresh and tasted great . Shame about the rubbish in the carpark ie sodden pizza boxes clearly been there a while .
December 2023 by cjohnabb Abbott
I was driven to Domino's by a friend and we parked in the car park stating customer parking. I went in and ordered pizzas and told the lad who took my order I would stand outside but near the door due to having a rasping cough. I asked him to give me a nod when pizzas were ready. After nearly 40 minutes of waiting I went in to be handed two boxes that I think had been stood a while.. not piping hot. To rub salt in it transpires that if you are in that carp park in excess of 15 minutes you get ticketed. £60 to be precise. I have spoken to the manager and he was no help whatsoever. He wouldn't even give me the contact details for their head office. Will never set foot in there again! Be mindful of how long they take to fulfil your orders or you might get a shock through the post!
December 2023 by Graham Whitburn
Delivery was forty minutes late, cold and both sides were incorrect to my order.Then I call to get the problem sorted out and they repeatedly hung up on me.
December 2023 by angelwings59
Disgusting food and staff. Ordered thin crust pepperoni I got burnt pepperoni pizza with so little cheese it was burnt also. Phoned up and was told by Kira that?s how they are made, and I could not have a replacement or refund. what?????? Had thin crust all my live but this was burnt offerings. Dominoes you will be closing up at this rate , over £30 I spent last night for burn rubbish and you need to stop skimping on the cheese. Staff need customer care training. Suffice to say that?s the last money you get from me.
December 2023 by Travel48164301545
Absolutely disgusting !!!! My pepperoni pizza was burnt to a crisp. Phoned up to complain and was told by Kira that?s the way thin crust comes. I have eaten thin crust pizza my whole life but this was burnt even pepperoni was burnt. She refused to take the pizza back and give me something else. Her customer care was zero, attitude at its best. Dominoes you need to get your act together and your attitude staff.
October 2023 by Rahul saini
Good store, Great taste and staff is very
September 2023 by Dgl12345
Worst customer service ever, from people who clearly don?t care about customers. Food was ordered but delivered far outside of the agreed time slot. This was a minor annoyance but in compensation for having to eat cold pizza we were offered some cookies. We accepted but when these did not arrive within 90mins we called the droitwich branch to be informed by the ?manager? that they had decided to not honour the offer. No attempt was made to inform us of this decision so we were left to await an order which would never arrive. Calls to the branch were handled with rudeness (putting phone down on me) with subsequent calls unanswered. This is awful, making a minor issue into something much worse. I have previously ordered from this branch on behalf of myself and a number of sporting associations in the area, but will not be back. The agent we spoke to, commented that the manager had instructed this awful customer service, but also went into explain that they were the manager. This branch is clearly run by incompetent managers who regard customers with distain. Avoid.
August 2023 by Programme Controller
Domino's pizza is a great takeout/delivery place for Pizza and some other Italian foods put I personally thought it was a bit too expensive. Their menu was great don't get me wrong I have had better tasting pizzas from cheaper takeaways. There menu offers people the choice to build there own pizza and that's good. So overall good place but a bit too expensive
July 2023 by Tara Davis
Ordered through the app at 4:50 but 5:20 is was at my house. Pizza wasn?t cooked.Chicken pieces were slimy and chewy and half were missing out of the box.No sauces included with my meal.The only good thing about it was the bottle of coke that arrived cold.I?d rather wait an extra 20 minutes/half hour and have edible food. It?s gone in the bin.