August 2025 by Lesley King
Buying a sofa should be a happy, fulfilling experience....not so with DFS. Our £1900 sofa arrived damaged, poorly stitched, broken leg!!! DFS is not interested in customer satisfaction, as long as they get your money, they're happy. Weeks down the line,copious phonecalls, email etc, we're now having to involve the ombudsman to get what we actually paid for!!! It's a sad world, when you even have to fight a company to get fair treatment. Unless you're up for a battle, don't buy from here!
August 2025 by alan M nugent
Had a good experience with you it came on time no problem at all
July 2025 by Hollie Brookes
This isn't our local store but visited as there was a wider choice and lots of new styles we wanted to test. Most of the staff were helpful and friendly, not overly pushy either, and when we came to order one we found a nice sales assistant who made the process easy. Worth a visit if you're in the market just because their range is so big
April 2025 by J J P
Probably the only sofa store I would avoid...
It always starts as the perfect sales pitch and everything is there ready for you but in reality, there are particular staff who would stand all day and argue about everything you mentioned. Very condescending to say the least.
Well after going back a couple of times and getting down to the nitty gritty, it's impossible to make a decision on a purchase because the sofas come from China therefore take about 4 months to deliver. I was told 11 weeks but the stark reality is that it's usually longer.
Stay away and find a UK maker who will deliver in a shorter time frame and possible cheaper.
March 2025 by Graham Stewart
Subject to change if there are problems with the delivery or product
January 2025 by John Rymsza
Good impartial, friendly, professional advice from Jas..I'll be back.
January 2025 by Anne-Marie
This isn?t my local store but they had the sofa I wanted on display to try. The team were very welcoming without lurking or pressuring.
We even upsold ourselves into buying a new rug as well. Walking around the store with the sofas swatches book to find a good colour to go with the sofa.
When we were ready to order we swung by the sales team. The order process was quick, easy and clear.
The rug arrived the following week, it?s lovely, fantastic quality at a great price.
The sofa will take a little longer.
November 2024 by Jennifer Boyle
Very helpful assistant manager. I was in a rush but he went through everything efficiently and thoroughly before I made my purchase.
October 2024 by Edwin Norman Read
Fantastic selection and pleased with the choice
October 2024 by Michele Valentine
Excellent staff and always go above and beyond to help you .
August 2024 by Diane Mcgarrity
Liked how we were able to look around the store at our leisure. Lovely staff, very polite and helpful. Liked the relaxed atmosphere and the no pressure salesmanship. Would definitely recommend to friends.
April 2024 by Clive Brown
Nice showroom and pleasant staff
April 2024 by Lyndon Kilvington
Wasn't really impressed so bought elsewhere
April 2024 by Christopher Wilson
Very good food
April 2024 by Helen Tipton
Nice place to visit lovely furniture
