April 2025 by Paul Shire
I'd start by saying the staff here work really hard and do try. But Premier inn are choosing to staff the hotel to the bare minimum which affects the service. The breakfast was poorly stocked (a delivery only arrived mid service) and the toilets were out of order. The hotel feels quite run down. I can only assume premier inn are continuing to cut costs to protect shareholder profit.
April 2025 by John Pullen
Food and drinks: Not good
April 2025 by warren pike
comfy
Rooms: clean
April 2025 by Katie Hoad-Hitchings
Great location for Bromsgrove and surrounding areas. Rooms are clean and smart and bed comfortable as you'd expect at Premier Inn. Good accessible rooms and restaurant. Although my accessible room had a bath??? Which was very difficult. Food is decent - we had dinner and breakfast and it was well priced. Very happy.
April 2025 by Barry Alder
This hotel is one of the best we have ever stayed in the staff was very helpful and friendly, and the breakfast was outstanding
March 2025 by Liz Evans
Rooms: Usual Premier Inn standard
Walkability: Easy to get into town.
Food and drinks: Worst breakfast I've ever had in a Premier Inn.All hot breakfast items raw or undercooked. Eggs cooked properly
but had to wait. Most other breakfast items very low or empty places. Had to ask for pancakes and croissants, would be 10 minutes for croissants as they had to be cooked. Only 2 yoghurts and prepared friut had to scrape the dish. This was at 8.15am on a Sunday. Could understand if i was there at the end of service. Man working very pleasant but girls seemed more interested in talking to each other than clearing tables. Walking past tables empty handed without thinking about clearing dirty dishes,
March 2025 by Peter Christmas
We used to use travelodge but switched to premier inn several years ago and we have nine times out of ten been happy with our stay but oh dear bromsgrove premier inn was crap, nice staff, but that's it..cold buffet breakfast , cold room had to keep resetting heating, my wife got food poisoning from the chicken burger in the evening meal, never bothered with our second breakfast as left early coz ill wife, and in need of a carpet shampoo or refit and the people above us had a baby elephant, may try travel Lodge again , the lady on reception said she couldn't do anything about the people above but could refund our breafast..Kathy and Peter Christmas who hardly ever complain but this time so disappointed whats happening premier inn your loosing customers ..
March 2025 by cal brock
Staff are brilliant, professional kind and attentive. The rooms and hotel are very tired and shabby and in desperate need of a refit. Beds we uncomfortable
February 2025 by Paul Roddis
Pub was closed for refurbishment but the little bar was great. Steph was amazing, didn?t stop, looked after us so well. Great attitude. Really made our evening. Thank you.
February 2025 by Paul Barton
Does what it says on the tin, great staff, great food,, a great place to stay.
February 2025 by Nikiti (Awolfingeeksclothing)
Modern needs to come out of the description. Room was so dated and smelt like stale lynx and sweaty clothing. Bathroom was dated. All we had was one small electric heater in the corner to heat the room. No plug sockets by the bed. It was really giving ?hotel that no one frequents because it?s in the middle of nowhere?. Desperately needs a refurb.
January 2025 by Helen Heron
Great room, really friendly and helpful staff. Heater wasn?t working in our original room so immediately given a different room by the desk manager. Breakfast was amazing, cooked to order and table served, best breakfast ever in a Prem Inn (thank you Mike!). Would happily stay here again and recommend to others. Short walk into Bromsgrove town, quiet location and easy access. Thank you!
January 2025 by Roo
Bed comfortable. Room clean. Slipped into a wet bath for a shower - needs bath mat. !!! Windows let in road noise - needs checking. Good stay tho. 20 minute brisk walk into town .
January 2025 by Mark F Jackson
It does what it's supposed to.
January 2025 by Stewart Bumstead
£14.49. Say no more. I literally could cook this at home for less than £1. Even the waiter looked embarrassed to serve this.
No burgers or Pizzas in stock, and this fish that was only thing that was available. I can forgive stock supply issues but to charge £14.49 for this is truly unacceptable and theft.
