January 2024 by Steve Cundy
Situated inside a convenience food store. A bit cramped and queuing in the food aisle for the PO. Helpful staff. Limited parking. Over 1 mile from Westbury town centre.
December 2023 by Peter Naulls
Poor experience. I took a parcel for delivery to Spain and was told the weight exceeded 2kg so they couldn't process my request & that Warminster PO could. I took it to Warminster & when it was weighed it was 1,497g so less than 2kg. The PO website says the Ham PO can handle international delivery up to 30kg so I'm not sure what is going on here. Additionally it was odd that at the time I was there there was a RM van taking boxes from the Ham PO larger than mine into the transit van parked on the street. Bizarre.
December 2023 by Marta Jozwa
It is now open 2.30-3.45. Is this some kind of a joke?
September 2023 by Steve Small (Create My Website)
This evening 04.09.23 at approx 1800hrs, I had the misfortune of interacting with a member of staff who, I have been told, is called Joe (he wouldn't give me his name himself and said, "my name is whatever you want").I was in the middle of my shift and wanted hot food and I was told you sell certain hot items. When I got to the hot hold it was switched off. I asked a very scruffy man, who seemed to be working there (he wore no uniform or name badge and looked like he had just got out of bed fully clothed and stumbled to work), if the food could be heated up. He told me no. I asked if it had already been cooked or needed heating? He said it had been heated first thing this morning. So I reaffirmed with him that the food, still in the (room temperature) hot hold - that was still for sale - had been cooked 10-12 hrs before? He told me "yes".There was nothing friendly about this man. He just grunted and mumbled his answers to me. He rolled his eyes, tutted and seemed to have no clue as to the point I was trying to make. The point that food is not allowed to be left out for that long. It is dangerous and is in contravention of food safety standards.I left the (cold) hot hold and got a sandwich.I made my way round to the cold drinks chiller. All the drinks were warm and the chiller seemed not to be on. He was again nearby, so I asked him why the drinks were warm? He said "cos the fridge is off". The guy was starting to make me feel pretty mad by this point because of his rude, blunt answers and complete lack of customer service. "Yes, but why is the fridge off?", I said. He replied, "because it isn't on".This guy needs to be fired. He's unhelpful, rude, confrontational, unwilling to engage with customers, is scruffy and unclean, sells (what is supposed to be) "fresh hot" food but doesn't know about food safety regulations, goads customers, is a terrible ambassador for your business and is completely unwilling to answer the most basic of (very reasonable) questions without resorting to belligerence, sneering sarcasm and rudeness.
August 2023 by Gem
absolutely rubbish service. no longer open late despite the opening times claiming they are. New lady in there had the gall to lie to me with a ?we always close at 5.30pm?. Bare faced lie indeed, your my local
February 2023 by Clair Hepburn
Rude unhelpful - staff and FYI only open until 6pm (closed by6pm not at 6pm) not 7pm as gooe and post office website states
January 2023 by L M
Today I went into the post office waited in the queue got to the front when a DPD man came in to collect parcellels. The lady said I had to wait while she delt with him and walked off when she returned she didn't come to serve me she went to the shop side and started serving another customer with a basket full even though I was there first she said the shop came first.I told her that that was not right and asked where the notice was that said this she said there wasn't one ....I did kick off because this is disgusting customer service and then she denied me service but I would not move till she serverd meAfter reading the bad rewiews I can see I'm not the only one who has complained about this
December 2022 by Shannon Phelps
Had my Amazon parcel delivered here, my partner went to pick it up as Amazon had sent a few emails to say it?s there. Gent on the Till barely looked at the parcels and automatically said it wasn?t there, had piles and piles of parcels. 0 effort to even look. Now that?s a Christmas present that someone won?t get. Never again
November 2022 by Raj Choudhury
Visited to post special delivery. Picked a4 padded envelope which had price of 68p on however the owner decided to get rich by charging me double. You were caught out mate (owner) shame on you
May 2022 by Alistair Bartlett
Always get great service here. Mr Siri the owner is always ready with a smile and a friendly chat. His wife is a bit on the quiet and reserved side, but polite nevertheless. The old man who used to be there was a bit grumpy and crudgomly at times but he seems to have gone now. Roz who sometimes works there is always bubbly, polite and friendly. All in all a good place shop.
January 2022 by Ashley Kenny
Love these guys always nicely stocked and polite. Nice morning food. Fiery cheese is my personal favourite. Don't listen to the petty reviews on here. These people are lovely
October 2021 by shaun
Overcharged on too many occasions, if you ask for a receipt you will be told the machine is broke. The lady in charge is very rude and abusive when approached. Reported and under review. She got my address and memorised it and published it online when she wasn?t happy that I approached her. Please avoid at all costs.
September 2020 by Bill Smith
Horrible staff, no respect or ability to communicate properly with customers. Only used this ?post office? (using the term post office very lightly) twice but will never return! *Note only one queue* Respectfully joined queue to eventually get to counter (45 mins later) and be told by the most rudest female ever that I?m in the WRONG queue for the post office. No signs etc. to advertise this fact. She pointed to another queue that had formed and I then had to join this one. Eventually left this shambles over 1 hour later!!! Only used due to fact I?m new in area and this is the only post office I was aware of (at the time)Believe me avoid at all costs! Rude disrespectful staff
September 2020 by lezley turner
I can?t believe anyone has had a bad experience here! I always find the staff - chatty, friendly and very helpful!It?s a small shop so it?s difficult for them as a business to ensure social distancing but we as customers need to take responsibility for that - I think they are a great team!
September 2020 by Paul
I use the Ham Post Officer on a daily basis. I find the staff to be extremely helpful and professional. I have observed the staff interacting with customers and can only say it is a joy to watch. To the staff at the Ham Postwell done and keep up the good work.
