March 2024 by Rosie Davies
Very disappointed in the customer service. I was running late due to a road closure, called ahead to inform the staff that I was running 10 minutes late and asked if that would be an issue, the receptionist informed me that it was no problem, 10 minutes here or there would be fine. She did not state they have a policy which allows for only 10 minutes on the dot. I arrived 11 minutes late with my newborn baby in tow, only to be told I couldn?t have an appointment and given a very poor ?sorry? with no feeling to it. Such a shame to see such a lack of compassion and empathy from a company that I have always had good things to say about. I wouldn?t have minded not being able to be seen as I appreciate the next customer shouldn?t have to be delayed, but the way staff handled this was very disappointing. Sadly you have lost a loyal customer.
November 2023 by Nick Charles
I'd like to thank Vision Express for their "Stirling service". I have lost my glasses and cannot drive or watch television. Vision Express, who did my last eye test, could not supply me with new replacement glasses for 14 days. I went into the store today for a new eye test ( as booked). I was greeted with " sorry the system is down". Which meant I couldn't even get a copy of my prescription so I could go elsewhere and receive a new pair of glasses much quicker.Good work Vision Express.
August 2023 by Charles Lambert
The Vision Express website indicates that the Warminster Branch (where I am a regular customer) is open on Mondays. However, I have just driven some distance to have a pair of recently purchased glasses adjusted, only to find that it is closed on Mondays. Obviously, this is both extremely annoying and a waste of my time. Please keep your website updated!
May 2023 by Eva Haine
Lovely happy staff very professional
April 2023 by A
I had an eye test done by an optician called Zeeshan. He was very professional and thorough, answered every question of mine clearly and concisely. Thank you
April 2023 by Barb Ruddle
Excellent staff and service. Very pleased with my experience
February 2023 by Ashley Stafford
I went to Warminster branch today for an adjustment to my glasses. I have been a customer for several years and previously always had excellent service. Unfortunately today was very unhappy with the service as the staff member was extremely rude and unhelpful and appeared disinterested. I will be purchasing my glasses elsewhere in future.
December 2022 by Sammy-Boy Ayres
5+ visited the vision express branch in Warminster for the first time since moving a small shop but not sort of variety. the staff are really friendly and I got the sense that all the co workers have a good relationship and it really shows in the store very helpful over all a happy friendly experience ?
October 2022 by John Jesse
The professionals that saw me were helpful and I was in there for an hourI asked many questions and learned a lot from their replies
May 2022 by Tamara Caple
All the staff are so lovely and helpful, and they have a great range of glasses
February 2022 by DREWY STYLA
My 1st Eye Test.After noticing a deterioration of my eyesight when reading, I booked online for the free NHS eye test.The team of Warminster Vision Express staff were all so skilled, professional and friendly. They took time to explain the procedures, and the equipment and technology used was fascinating and futuristic. Everything was explained to me properly and I had time to try various frames until finding the right choice.I'm looking forward to being able to read clearly again once my prescription glasses arrive.I would thoroughly recommend to anyone who has issues with their sight to make an appointment at this Vision Express. 5* A+
February 2022 by james landry
I was well looked after. The team were professional, friendly and attentive. It was a pleasure to attend the shop
January 2022 by Tim Dale
Always very pleasant and helpful I have been having my eyes tested at these premises for over 60 years many different opticians but always had good service
January 2022 by James Hutchins
My local opticians. Very clear to see why they have good reviews! Very friendly, very efficient, very good indeed. The ideal opticians.
January 2022 by Robert Rogers
Forgot to say. Absolutely first class professional service. Really very helpful staff. Couldn't of wish more. I would recommend to anyone who wants this level of excellence