“Sadly my first visit did not go well as the wood salesman misread my instructions and sold me the wrong sizes. That does mean, however, that I can report that returning the item is simple and I received an instant refund to my debit card”
“They are my first choice builders merchants and this afternoon the young yardman was very helpful in lifting the boards and placing them ready for me to cut to size. Well done young man, sorry I didn't catch your name.”
“Sadly my first visit did not go well as the wood salesman misread my instructions and sold me the wrong sizes. That does mean, however, that I can report that returning the item is simple and I received an instant refund to my debit card”