August 2025 by Joe
Probably the worst pharmacy in the country. Five tills, only one ever in operation. So slow and inefficient
December 2024 by Lynn Jewiss
Yes...you do wait awhile...but give the staff a break....they are doing the best they can....get your script and go somewhere else...stop moaning and suck it up...we should be grateful that we still have a local pharmacy....
September 2024 by jake ager
Extremely incompetent pharmacy system.. causing the ques being longer than most customers patience & for the actual que of the store itself. A ready prescription in a bag can't be simply handed over like in other boots pharmacies to pharmacies elsewhere, seems rather time wasting & strange. Advising customers on the ques would also be a start to save confusion like today, rather frustrating & rushed at the tills like I'm paying at Primark.
August 2024 by Katie Selby
2+ hours wait to collect a prescription. This place is a JOKE
August 2024 by Lionel Newman
no one answers telepone. most unhelpfull staff
June 2024 by Hattie Taylor
Reposted review as my previous review has been deleted...
I had an absolutely appalling experience at Boots Pharmacy today. I was treated in a degrading and humiliating manner by Sally, the staff member who served me. Despite my urgent need for medication to manage my Bipolar Affective Disorder, C-PTSD, and Generalized Anxiety Disorder, Sally refused to serve me while I was on an important phone call and then blatantly disregarded my urgent need for medication despite a doctor's letter clearly stating the urgency.
This entire incident left me feeling extremely distressed and anxious. I was mistreated, ridiculed by other customers, and discriminated against due to my phone call and physical condition. As a result, I had to seek immediate professional mental health support from the crisis team.
I demand a formal investigation and resolution into this matter, as well as a sincere apology for this discriminatory and unacceptable behavior. It is imperative that sally's behavior is addressed, and necessary steps are taken to prevent such humiliating incidents from happening to anyone else.
April 2024 by Hywel Evans
Opening hours don?t match the boots website and never opens on time.
February 2024 by Ron Jackson
After 2 "timed out" phone call attempts finally got answered. Asked if my prescription was available, told it was ready for collection, great. The prescription had been issued on the 14th, today is the 23rd still awaiting a confirmatory text! Will collect tomorrow, no doubt the usual long queue. Pharmacy 2 U looking good.
February 2024 by Brian Tucker
On this visit Boots didn't have what I was looking for. Non prescription eye gel lubricant for use after my mum's cataract procedure. To be fair neither dud 2 other pharmacies. Rather oddly Amazon shopping did. Arrived following day. ????
February 2024 by Kenny Hall
Very friendly staff and helpful highly recommend.On my visit to Boots today I saw that the shelfing have been changed it looks bigger & neater the store
November 2023 by P C
Pharmacy is a joke
November 2023 by Bryan Palmer
I went to collect. Mums prescription, told its only just arrived. Okay, come back tomorrow. To be told by the same lady, sorry, it's only just arrived . We both no that's not true, dont tell lies. You actually said to me, "Come in after 2.00 pm. on Friday.This lady actually printed my mums prescription in front of me.
October 2023 by Pat O'neill
Waited half n hour in the queue to be told the computers are down AGAIN, unable to collect my script. What is wrong with Boots?
October 2023 by Gemma Alcock
I am very disappointed after returning an unused brand new Shark Hair Styler. The staff member was really friendly and said she can process the refund however when she said the number the refund would go to, I clarified that is not my card number. I was told that?s what?s on the system and that it may be to do with Apple Pay that a different number is showing, She kindly wrote down the details of my refund of £269.99 and said if there are any issues to come back to store.I returned to store around a week later. A different member of staff served me and said as ******* dealt with it, she will be able to help you when back for lunch, I was very happy with this and waiter a short amount of time. She returned and said ?oh yes I remember? I explained politely I had not had my refund and I was told by her ?that there?s nothing we can do in store, call this number and they can process another refund?.It?s been two weeks of trying to get someone to call me or entertain the idea of getting my money back, despite providing extensive evidence.Although staff are polite and friend, I?m disheartened as clearly this staff member knew there may be an issue with the refund but then was unsupportive in dealing with the mistake and I am £270 down.
October 2023 by John Clarke-Small
At present Boots have two pharmacies in Warminster although they now intend to close the smaller one and will not release the licence to another company or individual so they will soon have a monopoly here. At the same time both pharmacy counters close for an hour at lunchtime (Thankfully not the same hour). When I went to the Market Place pharmacy at 1110 this morning I had to queue for 20 minutes to get prescribed medicines. Also the pharmacist had a queue of people wanting flu jabs so no new prescriptions were being dispensed.
