December 2023 by Jack Vines
We attended the Bella Italia here at Center Parcs Longleat on the last night of our stay and it was a great experience. Our waiter was very nice and friendly and was genuinely interested in our stay. Our food was delivered very quickly within 15 minutes on the robot cat waiter which was very modern and interesting. The food itself was very delicious and the drinks also. I highly reccomend this restaurant.
November 2023 by abbodon1
Great place to go for dinner with plenty of food options, the pizza and pasta are both well cooked and delicious. Service can be a little slow, especially for larger groups and the prices are a little high but both of these are expected from restaurants inside the park and aren't big issues. The restaurant features a small soft play area for young children and food is delivered to tables by adorable little robots that provide a novel experience.
October 2023 by Cat Grey
Very mixed experience.We love Bella Italia. The food was fabulous, beautiful location, lovely atmosphere.However, we felt there was an issue which could have been handled much better than it was.My daughter who is 3 months away from being 17 asked for an alcoholic drink with her meal. As a personal licence holder and having done all the training, I knew this was perfectly legal and was OK with her request. She never ever drinks alcohol but as we were on holiday, she thought, yeah go on, I'll try something. When she went to order she was refused, as it was explained that despite it being legal, Bella Italia have chosen as the licence holder not to allow this. OK that's fine, that's their prerogative. She was happy to order a soft drink, not at all bothered.My mum ordered a cocktail and when it came she said my daughter could taste some of it, which she did. She had a small amount of my mums drink. I didn't really bat an eyelid and take much notice, it was very little, she was happy, my mum was happy and we were having a lovely evening. Good food, great atmosphere. Really lovely.Then the waitress asked if anyone would like another drink and my mum asked for another cocktail. The waitress said "well my Manager's been watching you, and they know she's been drinking some so it may be refused". I explained that it was perfectly legal for her to have some with a meal, and the waitress said it wasn't their policy. I said we were responsible adults and wouldn't allow her to drink, as such.That was that. No drink ever appeared for my mum. No one returned to the table to explain that the order was refused or kindly ask us not to allow my daughter to have any of it, should we order more, or offer my mum another choice of drink. Nothing. We were made to feel like we'd done something really really bad. Almost being told off and refused any further alcoholic drinks.In our opinion, it could have been handled so much better. The Manager 'Adam' never put in an appearance to explain his decision, or ask that if we had more drinks we didn't allow my daughter to have any. We would have been fine with that, and just said 'ops sorry yeah, our bad', but nothing. We were just well and truly treated pretty badly I feel. With a bit of contempt.If my daughter was necking all the alcohol on the table, I get it, but seriously. The amount she had was minimal. I felt the reaction was over the top, and they completely spoilt our night. Very unnecessary.And to think the Manager has time to stand there and watch customers in that way, made us feel very uncomfortable. Very poor customer service and in my opinion, an unnecessary policy by Bella Italia. Some communication and discussion could have resolved it without us feeling as terrible as we were made to feel.Will not be choosing to eat here again, at Center Parcs.
October 2023 by Ian Collins
The six of us had a family night out. We went last year to Elveden Forest and the Bela Italia was nice but the pizza was like something you buy in a supermarket so we weren't expecting much. How wrong could we be. The service was great and the food was excellent. We had a wonderful time. It tickled us how much the staff had to shove the robots out of the way. I hope all other Bela Italias are like this one
October 2023 by Ando Mando
Decent Italian located at Center Parcs. Friendly and helpful staff. Typically overpriced but not as horrendous as some of the other eateries at Longleat. Although £9.29 for a glass of Malbec stung a bit. You can buy a decent bottle of the stuff from Aldi for under £7
October 2023 by EMG
Amazing food and our server Connor was so lovely! He was so helpful and made our experience amazing. Also the robot cats that deliver the food are so cool!
September 2023 by Jess Cook
Really great experience. Food was GORGEOUS! Really reasonable price wise. Accomodating for babies - Ella?s Kitchen available.Jasmine was our server and really attentive so special mention to her!Only thing is they don?t offer blue light. This didn?t bother us but shows it?s available to all restaurants so just be aware if you were planning to use yours?Kid-friendliness: Offers baby food and has children?s meals
September 2023 by George Wood
It?s okay? as a restaurant it?s a good crowd pleaser (we were a group of 13) and it?s going to cater to everyone?s needs. The food is okay albeit very expensive (it?s Center Parcs so what do I expect) and the drinks are priced at a premium too. They messed up my main and I was told 5 minutes for a new one, over 10 minutes later it showed up. Mistakes happen but it?d be good to give me an accurate idea of when it?s arriving, it would have been good to have been offered a drink or something while I waited. If I am in Center Parcs again I would come back (mainly due to the lack of alternatives).
September 2023 by Paul Swift
Connor was a top class waiter. He gave the best and most friendly service we have had in a long time, supported by his robot buddy!
September 2023 by Tom Kenward
Jane was great! Easy, fun, efficient meal with a lot of kids to handle. Decent food too.Dietary restrictions: Lots of gluten free options clearly offered.Kid-friendliness: Kind and friendly.
September 2023 by Awesome Guy
Good food and drink, filled me up and I liked how friendly the server was and the robot cat that carried our food. However I didn't like how loud it wasVegetarian options: Mmmm veg
September 2023 by Scott Hassey
Really enjoyable meal! We were served by Christine at Longleat. She was welcoming, friendly & really
August 2023 by Holly Wainwright
We had the amazing waitress named Abbie. She was patient, smiley, and changed our orders last minute. Thank you for a nice experience.
August 2023 by Accounts @ Mindful Electrical
Great experience, pizza was fresh, well cooked and a generous portion. Owen was our waiter, very pleasant and helpful with an excellent knowledge of the menu.Vegetarian options: Vegetarian pizza was delicious.
August 2023 by Gill Longford
Food was fantastic, Service was fantastic . All dietary needs were met xx
