November 2023 by howard davis
Nothing was great, we sat down and no one came over to take our drinks order so we just went up to get our food. At the counter a very rude man dressed as a chef served my wife and I some dregs of fat which was supposed to be lamb, when we complained about the food the man told us that he could not change it as he had served it and we had taken the plate. It was obvious that it was the the last dregs of the leg and that another leg could be served, but he very abruptly told us that he could not serve from the new leg until this had been used up. While I just took the plate my wife refused to accept, but the man just served her a couple dry pieces from the new leg. I ended up not eating my dinner and left it on the table. Although the waitress did only charge me for a vegetarian meal, I found the most of the veg was not even cooked. I?m sorry, but I am paying for the food I do not expect a rude member of staff tell me I cannot have decent meal. I came home hungry?..Vegetarian options: Had veggie option as meat was bad
November 2023 by Alan Henbest
I normally go to the to the to the Toby carvery at Christchurch witch is very good. But this time took my friend to the Trowbridge one. My god what a difference so sad the girl came and took our drink order. We went and got our food half way through no drinks so went to bar. Collect our and Owen drinks up from the bar the vegetables look like they been sat there a while and not replace and made fresh. When going to the toilet a chap in a white coat I pass coming down the stairs look like he been in the same white coat from this morning I don't think I be returning again. I am going to be ring customer service tomorrow. I'm only giving one star as I can't leave a review
October 2023 by Alexandra Dickenson
It was way too busy with nowhere near enough staff. We waited in the carvery queue for half an hour , which was stretching halfway round the restaurant. It seemed as if the staff were so busy sorting out delivery drivers and takeaways, they had forgotten about the eat in customers. The food was, however delicious, when we finally got some. Not sure I will return again in a hurry though
October 2023 by G Wizhard02
Friendly staff and all round pretty chilled out Toby?s with accommodating welcoming atmosphere. They had a deal on so we got 2 meals for 1 which is great. Waiter forgot my order which I was happy about because it meant I saved money.
October 2023 by jackie ward
I took my son and 18mth grandaughter for lunch. We didn't want a large meal so opted for sandwiches.The service when we entered the restaurant was very friendly and helpful. The restaurant was spotless including the bathroom facilities.The food was delicious, we both shared ours with the little one which she loved. Coffee was delicious. Table service was excellent. Overall, the restaurant was great, food excellent, service great, and value for money was excellent ?
October 2023 by Svonne McAuliffe
Just been for breakfast at Trowbridge and had a shocking experience. The food was a disappointment. Was there nice and early. No Yorkshires out, no potato hash mix out. Had to wait for eggs. When I asked the chef where stuff was he simply said the kitchen and as he walked away said to me 'you can leave I don't care' I was shocked and furious at being spoken to that way. I immediately went and spoke to the lovely waitress who was so efficient at her job. The manager was also lovely. I was immediately refunded and he went into the kitchen to speak to the chef. The chef didn't come out to apologize. My family and I will not be going back there.
October 2023 by Leah Grace Emmett
Booked a table as all times said fully booked minus the slot we booked, walked into an almost empty restaurant. We then waited 10 minutes to be seated as staff just walked past and ignored us. The food was dry, cold and honestly the worst carvery I have ever had in my life. I was told that I had to eat what was out and ?not to be picky? by the chef. Ended up getting refunded as the manager agreed that the quality of the food is shocking. Will not be returning.
September 2023 by 0__goaty__0
Had Sunday roast here last week was lovely. Not too expensive and food choice is good. Had a larger plate for the extra £1.99 which is a good addon. Would recommend this branch and the staff were lovely!I would suggest some chilled music in the back ground as I didn't notice any would make it a better atmosphere.Side notePay with cash and leave a tip! Down side to cards payments we don't think about tips in this country so this often gets over looked. I left a tip for our waitress and she was so happy. Made me sad to think people don't do this as much anymore ?Cash is ?
September 2023 by Adam Perrett
First time visit for us, being quite a new property the interior was very pleasing on the eye and up to date unlike other local establishments so a good plus, our waitress service was excellent and she was very attentive. We were left a little let down on the food to be honest, little bit of a wait whilst chef was replenishing dishes. For a carvery we were surprised at the plates being weighed and the thinly sliced meat portions. The replenished macaroni cheese was stone cold more than likely coming straight from cold storage to going straight under the heating lights of the carvery desk.Parking: Free parking for 2 or 3 hours I remember so you haven't got to rush really, but you have to pay after that period which isn't bad at all really.
September 2023 by Susie A
Went on Monday about 3pm and didn't enjoy it. Vegetable bake didn't have any sauce with it so was dry and flavourless and gravy was thin and flavourless. Mashed potato didn't taste creamy. I've come to expect the vegetables to be horrible, but at least the gravy and vegetable bake was usually nice, but not this time.
September 2023 by Christoper Pollard
not my best meal, bland , not much flavour and quite dry. i smothered ut in gravy to make it more tasty. our waiter was a nice lad, cheerful, happy go lucky. probably wont return.
August 2023 by Kirsty Mathews
VERY dry meat, the veg and gravy were all cold, the meat and veg had been out for over an hour, hot plate holding time is 45 minutes MAX.When we told the staff that it was cold they offered to put the plate of food in the microwave..making all the veg mushy and the meat even dryer.The staff were polite, the drinks were prompt.The food was appalling. Very disappointed
August 2023 by Catherine
Service was slow but okay, We had the roast my husband had the beef I had the Turkey, The beef was not good was very grisly and the whole meal was only just warm. The turkey was ok.Staff polite and helpful
August 2023 by Debbie Yeates
After a long journey traveling from France to see family here in the UK, i decided to treat them all (3 adults and 5 children) to a family meal and we chose this pub. Which turnes out was a massive mistake. The food was stone cold, overcooked and left on the hotplate for our entire visit. After asking for my meal to be heated in the microwave I was told by my son that the chef ridiculed me after stating it was cold. The yorkshire pubbing could have supplied africa with enough bricks to to house everyone, but sadly the rest of the food wouldn't have been good enough to feed the starving people. Hard veg, dry meat and uneatable yorkshires.When we left to pay the bill, all the above issues where raised and we where simply told sorry and the waitress walked off. Not interested in the feedback at all.All in all it was a total waste of money, time and potentially nice food.
August 2023 by realchrisf
Our family of four had a fantastic Sunday lunch here. The turkey and lamb were all good as were the roast potatoes and veg. The price was good value for money and our waitress was lovely. We were all Toby virgins but will be back in the future
