May 2025 by Neil Brawn
went in to the shop today with an issue with my phone, the staff could not have been more helpful and resolved the issue, Customer service is alive and well in this shop , Thank you
February 2025 by Paul
Very knowledgeable and helpful staff.
January 2025 by Andy Ayre
Terrible - manager refused to help with a new iPhone 16 6 days old and wouldn't switch on - no box no help! Terrible customer service from a manager who speaks down to their customers!!! Appalling!!!
December 2024 by Abi
I was seen by Rob, who was absolutely fantastic from start to finish.
I have got myself in quite a pickle with money due to my relentless battle with mental health.
Rob figured out my issue and when he informed me I just broke down in tears. Rob kept reassuring me and kept talking to me which helped to settle me and put me at ease, therefore stopping my tears.
Rob could see I was in a really bad way and acted accordingly.
I genuinely can't praise him enough for his maturity, understanding and empathy.
Rob you are a credit to O2!
The world needs more Rob's!
Keep being you, you are amazing :)
November 2024 by Sam Parker
Didn?t catch the guys name but he had me in and out with a upgrade in 45 mins no fuss paying less than what I was for a much better phone and Apple Watch
No bs helped me out perfect
November 2024 by Julianne Mackrell
Unfortunately my impulse visit (because I was having trouble with things being slow to upload) was not a good experience. The young lady basically said 'it's old you need to get a new one and to go on a contract' when I asked if there was anything that would help she said no. I went home and asked a younger neighbour who has kindly deleted things in the background that I didn't know were there and it is performing much better. Disappointing; although I do appreciate there may be a commission driven sales incentive; customer service should come first.
August 2024 by Antony Taxis
Best place and quick service. I had one bad experience but since then everything has changed. Keep up your good work.
June 2024 by Gwen Bissett
Helpful as always
May 2024 by Francesca Kippen
Rob at o2 Trowbridge has been extremely helpful. He understood the problem straight away, was clear in explaining it and quick to find the resolution. He was professional and very courteous. The problem was complex and I am most grateful! Thanks, Francesca
May 2024 by Dan Harris
Although didn't make a purchase this time, have used the shop in the past and had great experience.
April 2024 by Mary Charleton
Rob was amazing helped me with my phone could not of asked for anything better his knowledge was grate and got me the best package for my needs
April 2024 by danny bailey
I got a new phone from the O2 website (As an upgrade) I couldn?t transfer my data from my old phone due to the phone not being able to carry out an iOS update. The chap in the shop advised me what to do (and it worked), he couldn?t of been more helpful - excellent service, will definitely use again
April 2024 by Sarah Morwood
Absolutely fantastic guys, helped me sort my phone out and gave me advice on what to do if I had further problems with it. Really helpful and friendly. Thank you so much!
March 2024 by Kamil Szkudlarek
Forgoten password
January 2024 by Lisa Norman
shocking service from the shane in o2 in Trowbridge for a start standing and Leaning over the apple display isn't a very good 1st impression!! Also being the manager definitely shouldn't be doing it! I went in to pay off my device plan and get my pac code as going to different provider shane told me he can't do it in store and gave me a number I spoke to someone I know who worked in the store and told them what shane had said they told me they can do it in store as they have the 360 platform which you can do all the stuff customer service can do shocking service and to be lied to by a manager aswell clearly just couldn't be bothered to do his job!!!! Looking at the reviews of this store 9/10 is about shane clearly he is a problem and being the manager he will get the staff to copy him o2 you need to get rid of him!!!!
