November 2023 by Trev Coombs
Short wait to be seen, excellent service once seen.
June 2023 by L N
Trowbridge branch, Some time ago I found £100 cash in the Nationwide ATM outside the branch! Someone must've forgotten to collect it! I handed in the cash to Nationwide Trowbridge, a fellow called Prince received it at front desk. I asked for the manager to contact me just to let me know it was received by the original owner. Never heard from anyone at the branch. I contacted customer care at UK call centre and they said they'd let the branch manager know. No response after. I didn't need any praise, just wanted to ensure the customer got their money. Branch is between 2 pubs, possibly someone there did the transaction and didn't collect the money? In future better to hand it into the Police station if it ever happens again.
June 2023 by Ben Betteridge
Always friendly staff, professional while charismatic and nothing is ever too much to ask of them.After June 19th closing Tuesdays and Fridays to help members over the phone who can't make it into branches too, a great way to use the space and not close like other banks in the area!
May 2023 by Paul Thomas
Helpful as usual staff know what they are doing
April 2023 by John Waller
Always good and friendly service when banking here , not a long wait either ?
March 2022 by Georgia Farley
Had an excellent service within branch - my query was met with a friendly and professional representative, who got the job done quickly.
July 2020 by David Easton
lol - so you're "for your members"?!?! Then how can you justify shutting the branch for 7 weeks, for a wholly unnecessary refurb, leaving an entire town's worth of customers without the ability to even pay in a cheque for 2 months?! A disgusting level of "service" and suffice to say, time to swap banks again!
March 2019 by Tracey Armstrong
Nice building society with a ATM attached, so if you can't get there during opening hours, you can still do several transactions such as withdrawals & deposits & change your pin number.
July 2017 by shadow broker
Fantastic bank, really nice helpful staff whom are always friendly
Clean and tidy, guess
