September 2025 by Popa bogdan
The service is very bad , I don?t know if it can be worse than this . Some staff members have no clue of what products they have , how to communicate with the customers. They should have more training or just find a different job.
August 2025 by Vicky Clifford
Customer service was disgusting, ordered some food from just eat and when I called the store to check on the status, the guy rude and just not helpful at all... kept calling me love and acted like he was some superior. Yes I will be complaining to your HO...
August 2025 by Sarah Lewis
Probably the worst service in Trowbridge which is saying something! The staff are always miserable and take ages to get to the till, probably why I've seen so many people walk out without paying... And i can't blame them!
November 2024 by emiky may
The staff aren't nice and I wouldn't go in there again that's it really
October 2024 by Timmy Stevenson
It's ok
September 2024 by N__B
Very disappointed with the service got here 5th of September at 19:35 was speaking to a colleague to get served to return a parcel she goes she cannot serve me, I have to wait until she finishes her break. How disgusting service is this. This isn?t first time she has spoken like this she acts like she owns the shop. the management definitely needs to have a word with this women very poor service I never been treated this unfair as much I get treated in this shop there?s me still waiting while she finishes her break and there?s no one else to come and cover to do that. It?s only been 10min I don?t know how long this break is going to take!
June 2024 by Tim Bond
Asked to put money on my card and they wouldn't as it was all change thought it was a shop and post office anyway took it to Seymour road one and no problems at all ace service Seymour road
December 2022 by kittykat purrrs
Almost everyday products sold here. Good for a quick stop off for anything essential. Staff friendly & helpful. Also as a post office, fab
July 2022 by MAK
Regarding attitude, I shop here often and do most my post errands and most of the time staff are friendly and even very helpful. Yes, sometimes they are more stressed and sometimes there are difficulties with the postal handling, but with some help from other staff everything gets resolved.Possibly the store could be better stocked, but I'm happy the store and post services are so conveniently available close to home, thus saving us car trips. Good for us, good for the environment.
March 2022 by MAJHARUL ALLAM
Poor - rude service from the post office counter today, tone of voice was shocking asking me to wait while she logs on to the system and also talking rudely and aggressively when using the scales. This the Trowbridge store, her name was. Vicky store manager
March 2022 by merlin333ful
Well overpriced, and often understocked, some of the staff are arrogant and rude.
March 2022 by John Edward
Every time I've been in they have been friendly.
November 2021 by Ieuan Williams
I honestly haven't been to such a poorly run shop. Please get your post office removed as none of your staff nor managers can get a package sent the correct way. There's always some reason to why this shop can't do what every other post office or shop with a post office can do. Absolutely useless and rude.
July 2021 by Twig Williams
I honestly haven't been to such a poorly run shop. Please get your post office removed as none of your staff nor managers can get a package sent the correct way. There's always some reason to why this shop can't do what every other post office or shop with a post office can do. Absolutely useless and rude.
July 2021 by Tobias c
Awful.Bad attitude towards anything that isn't a simple scan through the till transaction.Credit cards that require a signature? Issues and attitude.Sending an item abroad via their post office? Issues and attitude.The 2 ladies who I think are the managers in there (blonde hair in a ponytail and brown hair in a pony tail) are normally brilliant, but the others leave a lot be desired customer service wise.More training on how to handle even the basic requests is required.
