September 2025 by RanaMgr R
Terrible Customer Service & Rude Staff - Unpleasant experience at Lloyds Bank in Trowbridge today, When I walked in and politely said ?Good afternoon? the staff member just stared at me without even replying, not smile, not greeting absolutely nothing. She made me feel completely unwelcome from the start! Lloyds really needs to train their staff on professionalism and basic courtesy.
June 2025 by KIRSTEEN COUTTS-BRITTON
Telling me that the bank is in Fore st and not the town is not helpful
June 2025 by lays mas
Karen would rather clean her desk than attend to customers. what should have taken 2mins to put some cash in took 40mins all because she was so slow in dealing with customers. literally a long line and no one bothers to attend to the tills. 0 customer service!!!!
May 2025 by Haydn Spicer
Excellent branch and great team working here. Always dealt with swiftly and if there is a queue it?s managed effectively. Cashiers and manager very friendly and helpful.
May 2025 by Charlie O
Spoke with Fran today who was extremely patient and non-judgemental about my huge and long request. Really appreciate that. I did however initailly speak to someone there who said they could not help and to call the number (which I already had and it was painful to hear). Luckily Fran was able to help!
March 2025 by S. Warren
Excellent service from Karen, Tony and the team for helping withdraw some cash at short notice when my card was damaged. Thanks for your help!??
February 2025 by Mary Brown
No queue, but cashier said although I'm a halifax customer and the Lloyds bank and halifax are part of the same group she couldn't change a £10 bank note into change for me..But we did have to hear about how many people they used to employ and now they only employ 10!!!
May 2024 by Kris Chris
never say no to a customer
the bank is for me or am I for the bank?
who trains the staff in customer service?
professionals:)
February 2023 by Lloyd Simcock
Never really had a problem at this branch. The staff are always helpful, courteous, and attentive. The only drawback is the queue to the cashier, if there's something that you can't do at the self service machine. Don't do it if you're in a bit of a rush save it for a time when you've got all the time in the world, as you've always got Fanny Adams who's not upto date with modern day technology and wants to do everything at the cashiers desk like were still in the 80s or 90s. LOL
January 2023 by Hannah Beer
Had an appointment to add my husband to some of my accounts and it was brilliant service
July 2022 by rosie knight
Went to my branch of Lloyds today for a chat about my money situation I saw Gemma Drew, she talked me through my options in a language that I could understand, helped me through making some decisions that will change the way I do things. I wish more banks had Gemmas
July 2021 by Dave Jones
Branch staff exceptionally unhelpful and uninterested in providing customer assistance.
September 2020 by Kaz Przybylski
Went to bank online it says shut at 4 went I got there 14.30 it was shut never reliable online it always tell u different
July 2020 by Jake Lisiecki
Amazing service well happy and nothing is ever a problem
January 2018 by Rater 007 (Rater007)
Really helpful staff. Very friendly.
