January 2024 by Andy Smith
Awful,Stone cold and stale when it eventually arrived.Suspect it was put in the bag and sat under a lamp for over an hour before the delivery team picked it up.Was ordered directly with KFC on their website - no apps, Contacted Ubereats who wouldnt help as the order number supplied by KFC was incompatible with their system. Was told to call the branch to get the order number they could use.Called the branch literally 20 times and left a message - no returned call with the order number.Contacted KFC support who thought it was best not to read the actual complaint and drag me though an exchange of several email where they clearly didnt read the content of the complaint and tried to fob me off with a voucher when i want a refund. last messages were to contact ubereats and no more communication after.Hope Yum Foods read this and actually do something.
January 2024 by Brian Tucker
I arrived to an empty diner (+1 point) It was clean and tidy (+ 1 point) The staff courteous (+ 1 point) I've not been to a KFC in years, That was with my nephew when he was around 10 that was 24 years ago ? It tasted very nice, I was alone so had the bucket for 1 at just over £10 When did takeaway food get so expensive? Nevertheless for a treat once in a while why not ?
December 2023 by ID 6441
One of the best kfc , with great customer service and cleanliness, personally thanks the manger not sure it?s Georgina or Georgia , what a lovely manger with great skills of customer service, food of great and on time.
December 2023 by Paula Oxford
My hubby and just been food was really hot , service was really good now in a food comer ?
December 2023 by Mr Grady
Music on full blast so that the speakers were distorted. Order wrong and very poor customer service.
December 2023 by Daniel Ralph
Drive thru, wasn't busy, by time I got to the second window the food was done and order was correct, food was okay, some of the lettuce was looking rough but chicken was good, that new supercharger sauce is amazing I love it, the new chips are the same as before with seasoning on them but when you have soggy chips they are way better seasoned than not lol.Parking: Kfc itself doesn't have many parking spaces but is in a complex with allot of parking depending on the time of day.Wheelchair accessibility: No steps at all and path outside has lowered kerbs
November 2023 by Matt Wynes
Again food was ok service was slow toilets out of order portion sizes these days are diabolical they are so small for a lot of money kfc really isn?t worth the money anymore and the new fries are exactly the same as the old ones just got some seasoning chucked over them really not an improvement at all soggy floppy potato with seasoning not grate at all
October 2023 by Anonymous 8147
Terrible customer service, can?t even put a simple ?plain? order through the screen even though the guy on the first window heard us and made sure to adjust items on screen, still got our orders wrong with missing items!It is the next day after eating hot wings right now and I have been feeling awful all morning due to the hot wings I ate last night I have been to the toilet 4 times and it is 20 past 10 in the morning (from 8 I?ve been awake) the quality of food definitely needs checking?!
October 2023 by Nathan Cole
Delivery an hour late. Missing items, food cold and not even nice. Over priced for poor food and worse service.
August 2023 by Taddeus W
Foods always good, warm and tasty when I go through the drive through. Staff are friendly.Far better than the Frome KFC.
August 2023 by Karen Slade
Took so long going through the drive-through. After waiting so long we had missing items and got also got wrong ones.I'm never going back there again. Really bad!
August 2023 by Sejilen Rungassamy
Burgers were cold whilst chips were burning hot. Cleanliness of store could be improved.
August 2023 by Stephen PD
Ordered online and collected via drive through. Polite staff and good food, just the ticket.
August 2023 by Emma Calland
Don't go if really hungry because you'll have to wait for a very long time. Food passable only. Other branches are better.
July 2023 by Rachael Fielding
On our visit it was absolutely filthy. No tables had been wiped. Liquid on the floor under a table so a cone had been put there. Bins overflowing. Toilets smelly. Obviously under staffed.
