March 2024 by Alan Parker
Gemma was very helpful and very professional in her knowledge of diamonds
March 2024 by Princess Imber
Gemma was amazing when we were looking for a special present for my daughters 18th. She was friendly, helpful and extremely patientWe chose a watch and took out insurance Gemma was extremely knowledgeable regarding this but not pushy or forceful to take it out.All in all a really good experience in storeThank you Gemma
March 2024 by Lauren O'Neill
We just bought our wedding rings from Emma, it was a great experience!!
February 2024 by Sarah
Great customer service after talking about wedding rings with the man in store, unsure of his name.
February 2024 by Emily
Have been into the store a few times recently and the staff are always lovely and helpful.
February 2024 by Liam Martin
The staff are very friendly and helpful and went above and beyond. Particularly Emma, you were just amazing!
February 2024 by Daniel Cable
I'd like to give a big shout out to Kirsty at this shop. I took two clocks here to be repaired and she was brilliant. She explained the process of having the repair and took the time to tell me everything that she was entering into the computer. What an absolute star!
February 2024 by judith white
I?ve been looking for new earring rings for a while now and H Samuel have a lovely selection Kirsty who helped with my choice today was brilliant? thank you Kirsty
February 2024 by Amy Durbin
From walking into the shop, to walking out- it was a fabulous experience. Gemma was on hand to help me purchase a new watch with a smile and great guidance. Couldn?t recommend this shop enough. Thank you for your help ?
February 2024 by arapima gigas
Made an hour and a half round trip specifically to come here, (nearest branch to me) on 28.01.24 at 12.30 to find out its closed.very annoying after checking your own website for the opening hours to make sure you would be open. No signs displayed as to why theyre not open. Won't be making a trip back
February 2024 by Keith Vaughan
I would have given a zero on the stars if that was an option. I took back some quite expensive earrings to exchange as they were faulty to basically be called a liar by the manager,and that the earrings were fine. After I complained about the garbage service to their customer services,I received a pair of replacement earrings which were just as bad!! Will never shop at h Samuels again,and will spend my money with a company that appreciates your custom
February 2024 by David Thorp
Beth and Gemma were very knowledgeable, gave great advice and helped with our purchase
February 2024 by Shannon Davis
We popped into H Samuel in Trowbridge on Sunday and Gemma was so helpful, friendly and made our experience worth while. We were shopping for our wedding rings and the customer service Gemma provided to us was outstanding. She had so much knowledge, confidence and overall a friendly nature. We are so happy we went there and that is purely down to Gemma. A true credit!!
February 2024 by Emma
I was served by Jack. Great customer service and very knowledgeable.
February 2024 by Lucy M
The team at H Samuel Trowbridge are always so helpful and friendly. We buy all of our jewellery and gifts from there and the team always go above and beyond to help us find the perfect piece.