March 2024 by Christian Ivan ETEMBE
I PURCHASED AN ITEM WITH A CONCERN, BUT IT WAS NOT REPORTED TO ME UPON PURCHASE, I DISCOVERED IT AT HOME
February 2024 by michael tucker
They still pay cash for games. £100 trade in or was £70 cash.Several of my xbox one titles only paid a penny for. Which is an insult as its not as if they will resell them for anything nearly that low. But needs must.
February 2024 by Andrew Allsop
I went instore just over a fortnight ago to purchase a game controller for my android box. I explained to the man that I wanted a games controller for to use on it. I saw a PlayStation wireless controller and I said to him will it definitely work on the digital box and was told it should definitely work and if not you can return it. The controller did not work so I went back to the store today for refund. I was then told that if is an item is working I cannot get a refund. I tried explaining to the staff today what I was told and they would not listen. They tested it and said it works on the PlayStation and all they can do is give me a voucher for £33 or £22 cash. This was absolutely appalling because I was lied to when I purchased it and I have lost money because I paid £48 for it. I would not recommend this place to anyone.
January 2024 by Misty Stacey
It?s an ok store unfortunately there aren?t many other options in Trowbridge it?s a good store but most of the staff aren?t gamers and they sometimes put stickers directly on the art work which is terrible for collectors and it?s kind of like a roulette wheel because the games sometimes are really damaged and sometimes don?t work so please check if these games are damaged or broken before putting them on sale
December 2023 by First things fast
Refused to give me a cash refund for something that did not work! I bought an Apple USB Superdrive and I was skeptical it would work on a windows PC. A google search said that it did and I plugged it in and it would only reject CDs. I brought it to them and they said that there was nothing wrong with it. I then said OK can I still get a cash refund and they said NO! I had to get a stupid voucher because what would I do with a broken CD player. What kind of store policy is that instead of refund you get a voucher?! I would understand if the box was broken but it wasnt! I am very angry and in my eyes they have stolen £25 because I did not want a voucher. UK law states that items purchased within 14 days require a refund its such a shame that it did not clarify cash so these thieves would use cash vouchers.
December 2023 by Stephen Pauly
Great place to go for all things retro and they sell graphics cards at very reasonable prices, better to buy online for those as the selection is better.
December 2023 by Ben Martin
Never seemed to have money in the till, always wanted to do a bank transfer even for 20 quid. I get They're struggling with the pink planet but get more money in tills
December 2023 by Sophia I
Franchise, (Trowvegas )made some rubbish excuse as to why they would purchase from me.
October 2023 by Tash Smith
Fab store. Fab staff. Clean and tidy. Staff very helpful.
October 2023 by Antonio Zizzo
Very helpful and friendly staff
August 2023 by Natasha Smith
Fab place. Clean and tidy. Staff friendly and helpful. Took some things in and came back after they were checked. Plenty inside the store. Parking available but charges apply.
August 2023 by Vanessa Jenkins
Always a good place to take your extra DVD comic books I like the shop the staff are helpful
July 2023 by Hannah McBurney
I think the people leaving bad reviews are just trolls with nothing better to do. I just went in to browse and then because of the perfect layout a nitindeo dis game
June 2023 by Thomas Coles
Contrary to other recent reviews this shop has the most helpful and respectful staff. I previously worked at a CeX and disrespectful/rude customers who ignore policy and personally and verbally berate staff make this difficult job so much worse. For customers who think they know best, you don't. Let the staff do their job and help you.
June 2023 by Darcy Pace (EPC Wiltshire)
Normally excellent service but today went to buy an Iphone 11 for my mother inlaw and the tall ginger girl was very patronising scarcastic condescending and basically rude. So I just walked out and spent £380 in the shop next door on a better phone. LOST A CUSTOMER AND A SALE DUE TO ABAD ATTITUDE