January 2024 by Gian Lan
Nice shop, clean, tidy. Bimba the goods sold and friendly and kind staff
December 2023 by M M
Great shop but sometimes it?s not easy to find a bargain. The offers are good.
October 2023 by Bethany Fussell
I have never experienced such terrible customer service in my life until today. The young tall lady with dark hair working in your swindon store really isn?t representing the Tommy Hilfiger brand in a good way. Firstly, when we got to the till to pay for our items another customer assistant had asked for her help with processing a refund, she was rude and so unhelpful to this member of staff who was only asking for some help. Secondly, when we arrived at the till point she didn?t even acknowledge us or say Hello, quite frankly she didn?t look like she wanted to be there. The lady then decided to answer a phone call when she was still serving us. When on the phone she was fiddling with the receipt for our purchases in her hand for a good minute listening to what the person on the phone call was saying to her before she then decided to finally put the receipt in our bag. We stood there the whole time waiting for her to finish our transaction while she was chatting away on the phone. Finally, even though I thought this was the worst customer service I have ever had as like I said earlier she quite frankly didn?t want to be there as she couldn?t even say hello or acknowledge a customer, we still said thankyou as she eventually handed us the bag. When she handed us the bag she didn?t even look at us or say thankyou. I won?t be bothering to come back to your store just as I have stated in my email to Tommy Hilfiger customer service team. I would like to add that the lady running the fitting rooms on our visit was very friendly and maybe the other customer assistant/store worker could spend some time with her to learn about good customer service. We won?t be returning.
May 2023 by Thomas Boyd
Ryan the assistant manager was exceptional , considering it was my first visit to Tommy hilfiger Swindon , needless to say Ryan's manners impeccable.Yours sincerelyTom Guinness Boyd
November 2022 by Puneet Singh
Had the worst experience ever with the security guard standing outside the store. My partner was inside the store and I needed my phone. The security guard wouldn?t let me go in to get my phone and wanted me to line up which is fair enough. So I shouted for my partner to give it to me near the entrance. My partner stepped out to pass me my phone and the security guard steps in and tells my partner to line up again?! (Keep in mind there was only one couple in the queue, it wasn?t crazy packed or anything). He called us idiots when we explained that he just came to give me my phone as I wasn?t allowed in. Very rude member of staff - said he worked for Lodge Security. He spoiled our experience for the whole day, and we usually love to shop at Tommy Hilfiger. Shocked. 28/12/2021 between 16:15-16:30. I hope he gets this feedback. Thanks.
November 2021 by Parminder Singh
One of the best store...
November 2021 by M B
Nice shop and some good 2 for 1 offers.
November 2020 by Miko Creative
Good prices. Good selection
November 2020 by Shubhajit Roy
Nice collection and friendly staff
November 2020 by Alfie Tingay
No child wear available
November 2020 by Gaye Blackmore
Good customer service soon bought a very nice cotton cashmere jumper.
November 2020 by Jurgen Hawkins
Spacious and sale on at the moment, served by Callum, very helpful and polite, will go again.
November 2020 by fred
Excellent choice of quality products, friendly and helpful staff.
November 2020 by Ras Sher
Out dated stuff,poor service,staff not very helpful.not many sizes available!
November 2020 by Sam Kerley
Very clean and tidy shop staff members polite, only given 4 stars as the queue to pay was massive because they only had one member of staff on the till. The shop really could do with a couple more people serving in the shop.
