March 2024 by Finlay
I visit this shop fairly often , and have always had a positive experience. But today, me and my partner were served by Olivia. She was extremely rude and arrogant. Chewing gum very obnoxiously and didn't seem like she wanted to help us or even be there to work.I actually purchased a perfume for nearly £100 and decided to come back in the store and return it purely based on the very poor service . I have always been satisfied with the good service at Swindon outlet , and use the scent addict subscription online but today's transaction made me genuinely consider never returning to this branch.
February 2024 by Ayyub Chowdhury
My recent visit to the fragrance shop at the Swindon Outlet was an experience that exceeded all expectations, leaving me with a profound appreciation for the level of service and expertise provided by the dedicated staff.From the moment I stepped into the store, the friendly and welcoming atmosphere set the tone for what turned out to be a thoroughly enjoyable exploration of fragrances. The staff, with their warm smiles and genuine enthusiasm, immediately made me feel like a valued customer.What truly stood out during my visit was the exceptional knowledge displayed by the staff. Their passion for the world of fragrances was evident as they expertly guided me through the extensive collection, sharing insights about each perfume's unique characteristics. It was clear that the team had undergone comprehensive training, enabling them to articulate the subtle notes and nuances that make each fragrance distinct.One particularly noteworthy highlight was the introduction to a new perfume named "ikon910." The staff confidently mentioned its resemblance to Creed, a prestigious brand celebrated for its sophisticated scents. Intrigued by the comparison, I eagerly sampled ikon910 and was instantly captivated by its alluring aroma. The staff's recommendation proved to be spot-on, showcasing not only their knowledge but also their ability to understand and cater to individual preferences.Throughout the visit, the staff's genuine interest in ensuring a personalized experience was evident. They patiently answered my questions, encouraged me to explore different scents, and provided valuable insights into fragrance families and compositions. This customer-centric approach created an environment where I felt empowered to make informed choices about the perfumes that resonated with my personal style.The store's ambiance further contributed to the overall positive experience. The well-organized display of fragrances, coupled with tasteful decor, created an inviting space that facilitated easy navigation. The attention to detail in product presentation enhanced the aesthetic appeal of the store, reflecting a commitment to providing a premium shopping experience.In conclusion, my visit to the fragrance shop in Swindon Outlet was not just a shopping excursion but a journey into the world of scents guided by passionate and knowledgeable individuals. The combination of friendly service, expert recommendations, and the discovery of the delightful ikon910 fragrance made this visit truly memorable. I wholeheartedly recommend this establishment to anyone seeking not only a diverse selection of high-quality fragrances but also an elevated level of customer service that sets a new standard in the realm of perfumery.
March 2023 by divya keshri
They are cheater they charge more than the price available on their websites.We bought 3 hugo boss perfume which cost us GBP103 and on their website it cost GBP 80 .. they are fooling the customer and making money..ridiculous..
March 2023 by Chaos Lord
Some staff don't know how to talk with costumers. They are very unhelpful and they make you to leave the shop asap
March 2022 by Shaneel Borges
Bought a French Connection gift set. Tried at home to test before gifting and it was no fragrance at all for both the bottles. Also the body lotion was very watery. Spoke to the store staff and she said it works fine on testing paper. One has to sniff it hard to get the fragrance. Almost water. I usually buy stuff here but refrain from buying this particular product.
October 2021 by Mike Coombs
SHOCKING SERVICE!!!!!!!!Waited over an hour to place order for 2 products to be delivered!All staff were new to the till system and apparently had no training. Area Manager turned up to the store at the same time and said she didnt know either.Placed and paid for the order. 1 Product turned up. Called Store on 3 Occasions to speak to Lorna Store manager she never called me back once.Spoke to customer services HQ and they said i needed to sort it with the Store....What a lot of rubbish.I spend appx £150 pm with the fragrance shop but will no longer be their customer.People loosing their jobs saying people buy online now but its only because we don't get a service from these type of stores.
August 2021 by Kay Farquhar
Loads to choose from but not enough staff working there ,waited ages to be served
March 2021 by Ahmed Moustafa
Friendly staff but still very expensive even after offers and limited choices
October 2020 by Steven Edwards
A good selection, helpful staff and a discount for blue light card holders.
October 2020 by Gemma Evans
Great offers on especially 100ml bottles and selection boxes
October 2020 by Ahmed Issam
Friendly staff but still very expensive even after offers and limited choices
October 2020 by Craig Bowen
Found my last present there. Not happy at having to give my email for a receipt. This is just for marketing. When I asked for a normal receipt I was refused??
October 2019 by Steven Clarke
Great prices
September 2019 by Katie Gray
Great customer service! Diddnt know what I wanted but got alot of help and opinions from staff
August 2019 by Priti Singh
I got a great deal on perfumes. I wish the staff could have explained about the lasting time of the purchase i made. The perfumes smell great but don't last more than 4 hours. I bought 'SJP Lovely' and CK 'in2u'.
