September 2023 by High Grade
Flipping love this place they have one of the best in Jackie promote her!
June 2023 by Anonimowa
You guys need some management there. ?I would give 0 stars if I could.Why is your staff always chatting in a middle of the store on a busy Saturday?I came in and was looking to make a big purchase, but the girls were talking and laughing so loud I decided to leave.I thought sales assistant is being paid for assisting customers not chatting and gossiping in a middle of the store with coworkers so loud everyone in can hear it. Lots of my friends already complained about the same thing, but I didn?t believe it until yesterday.What a joke. Keep up good work girls!?
January 2023 by Rae Bagw
Avoid at all costs, the company employs trash! I went in there for a refund and had full proof of purchase, apparently this is against their company policy which they intentionally do not tell u at the time of purchase.Rather than dealing with this in a professional manner, the assistant manager of the store will bully you and intimidate you with her staff until you have no choice but to leave. She came up with the most dumbest rationale for not refunding the item. saying customers should know their company policy when it is clearly displayed behind each tills, but I had to explain to her that the signs displayed behind the tills were the privacy policy and had no relevance to their returns policy. They also think customers have some kind of crystal ball.... saying that customers should be aware beforehand as it is clearly stated on the back of the receipt. Well how are we supposed to know this unless we purchase something in the first place?They said that it wasn't their job to inform the customers their terms and policies! This just shows their lack of respect and value for the customers. The actual manager of the store phoned me 2 months later, she was professional and friendly, but offered me no compensation.Save your money and go elsewhere! There are plenty of stores online that do great deals all year round and would be happy to accept refunds. What a load of nonsense!
January 2023 by Regular Reviewer
I love this place. Always bargains on darker skinned products..... always leave skipping back to london!!!
January 2023 by Abigail Samuels
Visited recently all shelves were bare, I dont know if this was a supply issue or staff not putting products out but have to say it was the worst Cosmetics Company Store I have been too.Nothing for anyone of colour!!
October 2022 by Sangi Dhun
We drove 2 hours to get here and I thought really is this the sort of staff a prestigious company recruits totally appallingI walked in the store there was 4 consultant's chatting away I stood beside them waiting for one of them to assist me or at least ask if I needed help but no then I actually had to ask do work here which 1 replied yes and other 3 carried on chattingThen I asked her for a bobbi brown item I wanted and she straight away said without even checking we don't have any in stock so I said ok thx and looked around the shop for other items I neededThen to no surprise I found the bobbi brown item I wanted and they had plentyThen I also wanted the same item in another color so asked a different consultant and also told her that her colleague said there was none when they have plenty and said to her with this sort of customer service they probably losing sooo many customers and salesI strongly advise the area manager or lauder group to sort this application customer service all because of apparent staff
August 2022 by Laura Foreman
We were searching for a new scent. I'm a massive fan of Tom Ford and I own 3 of his already. I spotted they had Fabulous on the shelf and got pretty excited.However there were no testers, no price tags, no notice to say ask a member of staff.So we went searching for a tester before spending what I knew would be around £200.We found the testers in the drawer directly below the shelf.On upon opening the drawer a member of staff came over and started loudly telling us off, they were overly rude and belittling.I've shopped there multiple times but never again will I shop there.
August 2022 by Daniel O
Cash only! Won?t be using this store ever!
May 2022 by Karen Pickles
Wondering why this store doesn't take cash..only place in the outlet that's card only..come on stop making corona virus the excuse
August 2021 by Arahiriel
Racist Staff!!I was after a Bobbi brown stick foundation.The sales person refused to let me look at the non sales section and insisted I select a foundation from the ranges in sales.Odd but whatever.Then when I announced the colour I was after, she said they had none in stock (I had just seen it in the non-sales section). And she kept repeating louder and louder she didn't have it in stock when I tried to tell her I saw it on another shelf.She then proceeded to hand me random shade of brown, and gave me attitude when I pointed out it was not what I had requested.So if you're a woman of colour, avoid the curly ginger haired sales person.I ended up buying my foundation elsewhere so it was just a waste of time, but I won't be returning to this shop
July 2021 by Diksha Saunto
First time visit ...wanted mac studio fix compact foundation sales girl not interested in showing me that she showed me something else ok I purchased other powder foundation which I haven't used anytime no dought it's of good brand but she gave 2shade darker after confirming with her 3times is this my shade ??? She said yeah go for it.... really disappointed it was for my birthday my face was looking dusky .Now to do with such expensive product ?
June 2021 by Chloe Palmer
NO returns policy. Brought a product yesterday for a present, haven't use it at all. Went back to return it today as other family memeber had brought something instead and no returns policy. How can you expect people to be ok with this.
May 2021 by Sue Whitaker
Plenty of stock to browse good value products and deals
March 2021 by lucie barrass
I don't think I've ever been in a more inefficient store than this one... went in for moisturiser, one person on the till AND helping people wandering about who don't buy anything (while people with items wait at till), 6 people allowed in at one time, huge queue outside and one person 100% of her time standing at the door saying 'only cards' and I' can't help anyone'. No wonder 80% walk away after queuing outside for 30 mins (so presumably in 'buy" mode) Seriously need to rethink their in-store experience and sales strategy ??
March 2021 by Ashleigh Ward
Very overpriced and crowded store. No real Coronavirus distancing measures in place. Worst thing was that a lot of the products sold in this store are tested on animals! I will not be returning here.