March 2024 by Cruising With God
One of the worst surgeries in Swindon. I have been registered for 2 years and have never managed to successfully get an appointment. All my calls get cut as soon as they pick up, always fully booked and there is always an excuse. I have been on the peak of death due to not being able to get the quality of care necessary before my conditions have escalated. I have had to resort to 111 and walk in centre services due to this level of negligence this surgery has demonstrated throughout the past years. If you care for your health please do not depend on this surgery at all! especially if you?re vulnerable.
March 2024 by Colin Riley
they never have appointments left, if your lucky enough to get through to the phone line, this surgery is very poorly run, its like a lottery getting a doctors appointment
November 2023 by Megan Davis
Great surgery. All members of staff are incredibly helpful- from reception, nurses, midwives and doctors. Have had a pleasant experience for almost 2 years now.
October 2023 by Denise Stock
Absolutely useless!! Prescription orders are repeatedly not signed off so am constantly not having the medication I need when it?s due and am having to keep chasing it up. This has become a regular occurrence.
February 2023 by John Walsh
Great service, called up randomly couldn?t fit me in but got a call back and the nurse was so lovely.Off to collect my prescription now very easy and efficient great efforts all round ??
December 2022 by Fiona Jacobs
I want to share a good review as people are too quick to bad mouth. What a treasure of a surgery. Always polite and do their best to help you. The merger took some getting used to blall all I think but compared to my husband's surgery these are diamond!
December 2022 by Kayleigh Curtis
Absolutely disgusting service from the Receptionist Team. This Surgery constantly hide behind COVID and will do anything they can to refuse to see their patients. It's absolutely appalling service. I would steer clear of this place.
November 2022 by Mellissa Goswell
I can never get an appointment.
November 2022 by Pablo
Would rather go to a GP than put strain on the hospitals and phone lines.If this is your GP then you put stress on the phone lines and hospitals or don't get seen.
November 2021 by livisto ncube
This is the worst surgery l have ever been to. No communication, poor customer service skills. Phone not being answered, at times you can ring the whole day with no one answering. An alternative is required.
November 2021 by gareth lagan
Absolutely disgrace I've have been calling from 8 in morning like that said to get an appointment i have called from 8 till 8.15 and still can't get through would not recommend this place to anyone if I could give half a star I would
November 2021 by Gary James
Why aren't the phones answered!
November 2021 by Carole Farmer
What is the point of being registered as a patient at this doctor?s surgery when they never have any appointments available? I thought that doctors saw patients when they are ill.If I could, I would not even give them one star.The way this surgery is run is shambolic. You have to telephone from 8am to make an appointment for that day. You cannot make an appointment for another day!? In reality the phone rings and no one answers and then you are cut off. When eventually you do get through, there aren?t any appointments available.My daughter has been a patient for over 2 years and has never ever managed to see a doctor face to face. She has been told to ring 111, and when she has spoken to them they have told her to make an appointment with her GP. So she has been sent around and around in circles. This has caused her a great deal of anxiety and stress.They tell me they operate this system because of Covid?.even though they were doing this before the pandemic. It seems that patients don?t always turn up when they book appointments in advance. And they would have to cancel appointments if a Doctor caught Covid. I hate it when Covid-19 is used as a excuse for bonkers bureaucracy.Fortunately this is not a nationally adopted system, as the doctor?s surgery I?m registered at do make appointments for their patients in advance.I would ask this surgery to think about how their patients feel and what their system is doing to them? How many of their patients just give up and put up with illness, until it becomes an emergency? This just can?t be right.
November 2021 by Niki Y
This surgery used to be excellent and I'm sure there are a few staff there who are still good. Sadly even after making a formal complaint (that took over 2 months to even be looked into) it's got worse and I'm now changing surgeries.All I can say is that if you're expecting to be treated like a human being then don't sign up here.You're treated like an unhuman all the time and they are rude The last doc I saw didn't even look me in the eye while he insulted me, the last nurse I saw took away my decisions about my health so she could score cheap points to be nasty, and trying to get an appointment for something that 111 wanted me to get sorted recently proved impossible after being told "you won't get that here", despite it being something all GPs allegedly do and being requested by 111, not even an alternative given. Shocking treatment.This is AFTER they've supposedly been given customer service training after the last complaint.Honestly I've lost all confidence in this surgery and I'm switching practices. The rest of the practices in Swindon have awful reviews too, but at least they might treat me like a sentient being rather than cattle.There is nothing good I can say about this surgery anymore.
November 2021 by Amanda Usher
I have recently gone through the worst time of my life with my mental health and having to change antidepressants as well. I found it all quite scary. The reception staff were good with me and I got seen by dr stewart , she was amazing I appreciated her care and understanding. I spoke to her once a week and I can?t thank her enough. Also have had a couple of calls from suman the mental health guy , I great addition to the team it?s so nice to have a specialist in that field
