November 2023 by dagmara ko?tonska
I went to pick up my dr martens on Tuesday 31.10.23 . I?ve been served by Duane. Very nice and polite guy, he asked me to downloaded Schuh club card so I can get discount straight away which never happened, but is ok, when you buying shoes for nearly £200 and I think that the one of the cheapest I had is ok you don?t care about some few quits discount. Next he asked me to scan with qr reader something what will take me straight away to give him feedback. I don?t really want to do that at the time because is take my time and all I want is just pay and go, but I done as he wish. He was like almost perfect looking after me. I thought at the time. I went to the next shop and I opened my purse and there was no my card. I run quickly back to schuh and lady she was working with this guy at the time told me I left inside of terminal! Ok hands up my fault, but this guy asked me to scan code from receipt printed after I paid to give him feedback. My point is in my eyes he were only care about him self and feedback. If he care more about the customers he would noticed that I left card inside of terminal which cause me massive stress, because next place where I realised that I have no card it was after about 30 min which mean lots could happen. So now I?m happy to give Duane feedback which is 0 star because his putting his own good before customers! I?m sure it was not on purpose, but he should check everything after transaction. In fact was not even him who spotted my card. Is like you serving someone burger made the mess and dose not bother to clean for next customer the place of where you preparing this food. Really disappointed specially I love this shop and that why I put generally 2 stars after all. I hope this guy will get some training and moral lesson how to put customers front of his feedback. Luckily I never lost any money and all end up good!
February 2023 by Rachel Kirk
Staff were really friendly and helpful with helping me to try on the shoes I had ordered and they even processed my refund for the shoes I didn?t choose to keep. The refund appeared in my account the same day! Fantastic service ??
October 2022 by Rosemary Strange
Very happy with the friendly staff, very helpful..
August 2022 by narika jaggard
Can?t buy shoes!? Failed transaction online still took the money, took ages to get it back then the shoes were out of stock. Finally came back in stock, i cleared cookies and cashe and had the same problem again!!!! Customer service advice was to just wait 24 hours and try again!? When you can?t buy shoes from a shoe retailer the problem doesn?t really get any worse than that.
February 2022 by Lynda Baylis
Purchased a pair of black ugg ultra mini Valentine present for me xx
December 2021 by Pawel K
Such a nice shop. Great choice of shoes for children and adults. Friendly staff.
December 2021 by Tracey Wheeler
The girls were lovely and very helpful great experience, got just what I needed great service
November 2021 by Donna Maynard
It is expensive and the staff have had some pushy training....or at least that is how it came across. Happy with my purchase though
September 2021 by tracey cook
The staff are all very friendly love going in there
August 2021 by Dale Richards
On Behalf of my partner Harriet.I was served today by Ellie today and I was completely wowed by her friendly and positive nature.Ellie was polite and interested in making conversation and wasn't trying to hard sell. I loved my trainers but the whole shopping experience was excellent! I will be recommending the store to my friends and family.Thank you Ellie for all your help!Harriet x
July 2021 by Jenny Matin
Extremely friendly and helpful staff.
July 2021 by Simon Rixon
Really great service!! The staff were lovely....polite and helpful, and they give you time to browse. When it came to trying on shoes, nothing was too much trouble, and I left with an awesome pair of Dr Marten boots from their extensive range. Social distancing was followed, as well as track and trace, so all was good!!
July 2021 by Gregor McNeil
Well stocked shop with helpful knowledgeable staff. Recommended
July 2020 by Becky Chester-Watts
Quick service and friendly staff
July 2020 by babytankOTT
Very good experience. Staff helpful & knowledgeable
