February 2024 by Peter McCallum
We carried out electrical work which Richard James staff booked with us on managed properties. It was always painful to get paid, there were a number of invoices they shirked on paying saying it way now the landlords issue and that we have to take it up with them - they then wouldn't provide landlord details because of data protection. Any contractor being asked to carry out work - really think about whether its worth it. Wouldn't go anywhere near this company again for anything in the future.
October 2023 by Bryan Fernandes
Great people who like to genuinely help.
July 2023 by Charlotte L
I recently sold my house with Richard James and had a good experience. When I had some issues with my buyer the sales progression team and the branch worked together and were both really helpful and sought to resolve all issues and keep the process moving. Laura from the sales progression team was really helpful and friendly. Jack initially got my house on the market and the start of the process was very quick and Jack kept me updated regularly. I was able to sell my house within a month at a price I was very happy to accept.
July 2023 by Izabela Czartuli?ska
Very difficult contact with this agency. After two emails sent with no response I decided to call where I was asked to call "later". After the second call I was asked to leave contact details but no one called me back. The only thing is that after two days I got an email that the property is no longer available.
May 2023 by Hristiyana Petkova
Terrible! We had a viewing for today after lunch! In the morning I got a call from a woman who told me that they did not accept children in the property, terrible discrimination!!!! This is not an animal but a human being and nowhere in the ad did it say anything like that!!!!! Frustrated without children to throw away the child to take the house? Question for the terrible agency and landlord of such properties!!!!! What's bothering you children god this is a 17 month old child what can he do will he break your house ?????????
March 2023 by Daniel Costache
I highly recommend! They are moving fast , I buy a property with them in chain with 4 houses and I take the keys in less then 3 months !
November 2022 by Heather Rochester
I just want to take a note on here to say what great service we have received from Ellis, she has been fantastic and responsive throughout the process.We originally saw this property but were gutted it was cancelled due to certain circumstances but as soon as we were able to view it again we knew we wanted it. We called up straight away and nothing was too much trouble for her, even though we haven't move in yet we would be happy having Richard James as our letting agent.Thanks very much!
October 2022 by Dennis
This was the first time we had used an Estate Agent and I have to say that the quality of service and advice we received from both Richard James offices we dealt with just blew me away. So professional and knowledgeable, but also patient and supportive when things get tricky. Jasmin was our main Old Town contact and she was fantastic, always willing to help and guide and helped us find the right buyer rather than just a buyer. And when Jas fell foul of measles for a week, the whole team at Richard James just clicked into a very impressive team-mode and made it happen. I can?t remember everyone involved but I know Jack, Alex and Megan were all immense. And as for Hayley, our Sales Progressor, just amazing, especially if things get tricky or stressful.
September 2022 by Sergei Novikov
Richard James as a company did a fantastic job helping us to find our dream property, and Jack Rogers in particular was supportive and hard-working, very happy to come across and have our case managed by these guys! Best of luck!
September 2022 by Nicola Sictorness
Alex Hudson gave us a valuation on short notice, he gave us some really great advice and once we are ready to get our house on the market we will definitely be using Richard James. Thank you!
September 2022 by Elle Shmuel
The Richard James estate agents were extremely helpful and considerate, especially considering I had to arrange day-to-day viewings at the last minute.I would like to especially mention Ellis-Rose Wigley, who was friendly, patient and cooperative. She is communicative, friendly and welcoming. For the many questions and queries I had on the site she always gave an elaborative and explanatory answer.Even off site, when communicating by phone or email, she responds quickly.I am extremely grateful for her ongoing help!
September 2022 by Tim Shipley
We are very happy with the quality of service provided by all the team at Richard James in Old Town. Every aspect from the initial contact, discussion of requirements, viewings, managing offers through to completion of the sale was done very effectively and efficiently. All the staff we dealt with were very helpful and friendly. We would have no hesitation in recommending Richard James.
September 2022 by Kaustubha Kane
I went to see a rental property let by Richard James last week.I would like to thank Ellis-Rose Wigley for showing us the property again on our request. The whole process of viewing the property was smooth, she was very helpful and answered all our questions. Richard James are one of the few estate agents who treat potential tenants like they are human beings who are going to make this empty place into a home. Most other estate agents treat you like it's costing them an arm and a leg to show you the property and you should be grateful to them for giving you this opportunity.
September 2022 by Gary
Thank you to the Old Town office the professionalism, knowledge base and going the extra mile that Charlie Berry of the Old Town Office Swindon in dealing with the reselling of my property after the original buyers withdrew.Charlie demonstrated her professionalism and skills in dealing with multiple parties in getting the sale of my property back on course and at the same time keeping me informed of the progress within a very short time frame. Which will enabled us to proceed with the purchase of the original property.I would like to also express my gratitude to Alex Hudson who initiated the sale of my property in the first instance he demonstrated the same qualities in informing us of the process and spent particular attention to my wife who was very apprehensive of the selling of the property process.I would also like to express my gratitude to Cathy Brackley who had the unfortunate job of delivering the bad news of the buyer dropping out, Cathy also demonstrated high professionalism and a sympathetic ear to my frustrations and reassured me that the Old Town office will work hard to get a new buyer for our property.Thanks to Emma at the West Swindon for her in dealing with us unfortunately, we were unable to proceed with a particular property but she demonstrated great professionalism and patience during the process.Gary
August 2022 by Jeemah Villaverde
Everything from finding a place to let, viewing and referencing was smooth with Richard James. All queries and concerns addressed very quickly and efficiently. Special mention to Ellis Wigley for helping us find our new home. Thank you again!
