February 2024 by Paul Simpkins
It?s important to realise there?s a difference between the Post Office Staff and the newsagent staff. Unfortunately the newsagent staff can be involved as a buffer to the PO counter as they provide some services.I actively avoid using this PO counter due to a member of the newsagent staff.This staff member is page one and the summary in the book entitled ?customer facing skills, how not to do it?
January 2024 by Wendy Joyce
Spoke to a gentlemen who was so unhelpful.I was trying to find out if they still have an item for me from Dec but it fell on deaf ears.I have no tracking number so I still have no idea if they hold this item or not.Just rude !!
January 2024 by Rashmi patani
Hi I too don?t understand the negative words here. The ladies work really hard under great pressure. Folks need to think beyond themselves. Thank you to all at the covingham post office ??
December 2023 by Lee Smart
The most rudest staff ever, seems like you are putting them out by wanting to be served. Maybe they are due for a new job.I always try to avoid.
November 2023 by Maria Holohan
Excellent service in the Post Office last Friday. The queue went down quickly and the staff were friendly and helpful
October 2023 by Lesley Daniel
Use this Post Office regularly and cannot understand all the negative comments about the staff. I have only been dealt with in a very professional manner. The ladies are under pressure a lot of the time but the queues go down in a reasonable time. Customers need to be a bit more patient. Well done all the ladies in the Post Office for giving us good Customer service.
October 2023 by Emily Morter
I?ve avoided Covingham post office for a few years as it always seemed to have moody staff. Recently I?ve needed to use it three times and was pleasantly pleased with the ladies working there. Especially Sauda. On my second visit I was served by another lady who was still being trained and Sauda was training her and serving other customers at the same time, then when the postcode I?d been given wouldn?t work she looked up the correct one for me. Brilliant service! I won?t be avoiding Covingham post office anymore.
October 2023 by Teresa Hart
Lovely lady the manager Wendy in the post office Happy, friendly, and very helpful , nothing ever to much always wiling to help with anything love using this post office definitely deserves five stars from me
October 2023 by Ryan Hilligenn
Excellent service. Wendy went above and beyond to help me solve my dilemma.
June 2023 by Gary Leece
Very rude lady in the shop! Walked in with paperwork in my hand and was shouted at WE CANT DO THAT HERE. Also the post office stated it was open on the website and only the shop rude lady was there.
May 2023 by Ben
Very rude staff!! Terrible customer service . Avoid if you can .
March 2023 by OwenR196
Terrible customer service by the lady in post office, no personality and had a rude attitude, she was also too busy on her phone outside while a line of customers started gathering! Avoid this place if you can!
December 2022 by Panayot Georgiev
Rude rude staff.dpecially one person wearing the name tag Suda ...she made my life miserable .... they have to sackl everyone in this horrible place ... the baddest customer experience I had in Uk ever
October 2022 by Joshua Dunn
Post office representative. Where do I begin, she was - unapologetically rude, complainer and overall miserable. I don't know whether it's just the member of staff this time but at other branches I have never had an issue.Tesco Abbey meads - Go here, much, much better staff.Won't be returning.
July 2022 by Dean
Went into the covingham branch yesterday and the staff there were great. Very friendly and cheerful.