March 2024 by Julia Tavaszi
I've not personally been, but my expected parcel has been through here 3 times, was held hostage for an entire week, and every time it was returned to sender!I never ended up receiving my parcel! What sort of riddle does it take for a parcel to make it out of this post office?
March 2024 by evilact
On 28th February at 4.40pm i went to post office at town centre (inside WH SMITH) to post a 4.5kg parcel , on the counter i met this very stupid philipina lady (makaka) who happens to be the manager , she weighd my parcel and Was forcing me to post it via parcell force, inspite of telling her that i want a royal mail special delivery service so that it gets delivered next day . She kept on insisting that I will have to post it how she want, that is via parcell force that too the parcel would get delivered after 24 hour.So I asked her to give in writing, but she didn't care, I took my parcel and went to commercial road post office and the person at the counter there took my parcel, posted it via royalmail special delivery plus promised that it would get delivered next day before 1.pm.
January 2024 by John Silver
The short, young guy working the queue was quick at getting through it and very polite.
December 2023 by Dominik Kwolczak
Very slow service and conflicting signs
December 2023 by Luke Norton (L.N)
The workers there are helpful despite having almost no staff, I am confident with technology but the self service kiosks are useless, the worst machines I have ever used, every time I have a prepaid parcel I have needed assistance, I hope the team of workers get the help they deserve, shame on post office.
October 2023 by Julian Jones
Very friendly staff lad in front of counter but asked woman behind counter if they could process a mail redirection form and she just said no, no apology or smile. Although closing time is advertised as 5:30 he had to make an excuse that the counter closed at 5 and the post had already been collected that day - I explained it was not that easy for me to 'pop back in' the following day to no avail. I don't suppose he will be working there that much longer if the management has that attitude.
August 2023 by Gabriel Tramarin
Horrible customer service experience, they are always with bad mood and trying to speed you up.Printer service very poor with the picture always bad and not aligned.Most of the times they have two employees but only use one.Go to the post office on WH Smith, much better and there are automated machines.
February 2023 by shane fuller
poor post office, two people at the counter, only myself to serve (empty!!), one counter closed, other counter that was open told me i had to use the self service as couldnt be served there (what?? you are there to serve!!), what a joke!! talk about lazy, probably couldnt be bothered to do any work, only reason its not a 1 star review is the fact that the same woman whos counter was open came and assisted me at the self serve as i had never used it before (she could have just served me at the counter, would have been a bit faster), looks like both post office's in town centre are now pointless (had to file an official complaint with the commercial road one), thank god i get on with the staff in old town, will only ship there from now on as at least they know what they are doing
October 2022 by liam novis
Staff are lazy and cba to do their jobs, post office is a jokeJust shut down
September 2022 by karen scarr
All 3 self service machines out of order. Over 20 people in queue and only one, very patronizing member of staff serving.
August 2022 by Naseer Ahmad
My experience was very good I was personally asked by a member how can I help you and I was assisted a very good way
August 2022 by Kran57
Unhelpful staffs on the counter who definitely need to be replaced . Diabolical customer service!
August 2022 by a hossen
Awful service. Only one person in the country. Busy Friday morning waited more than half an hour on the queue.
July 2022 by C S
Called in this Post office to get some forms and other things from the counter and I found myself behind a long queue of people who were queuing for the self service machines.There was only 1 member of staff present although under pressure was still very helpful.It looks like they have taken away all the counter staff which, given the numbers of people who still require them seems madness, perhaps they want to force everybody to use self service.I think I will use the Post office in Commercial road instead or even the one in Old Town.
July 2022 by twiggy Hanrahan
Absolute sham of a place. Seven service counters at post office only two staff working. Mid day and the queue is massive. Waited over 30 minutes to be served. Then was served by a very curt cashier. ( expect she was overwhelmed with all that is expected of her!)when i left the queue was even bigger.Given this post office is located in a WH smiths in the middle of the town centre i would have expected a better service. Very poor show.