January 2025 by Samantha Reynolds-dunn
Stopped cooking buffet lunch at 1.50 for over 50 mins so no choice of food. Staff kept informing of a 21 people booking they had as excuse for everything
January 2025 by Tracey King
The best pizza we?ve had in a long time, so nice, hot & fresh out the oven! The quantity of toppings were perfect! The staff were also very friendly and they work so well as a team, good organisation in that restaurant, special shout out to Lily and Dale for being accommodating with our meal. Thank you guys.
December 2024 by Catia Alexandre
Great service from Del today
December 2024 by Philippa Swatton
Dale was lovely and attentive . 5 stars
Vegetarian options: Salad , pizza
December 2024 by Teresa Alexandre
Dell provided us with an amazing service, I will visit again
December 2024 by Deepesh
Terrible Experience at Swindon Greenbridge Pizza Hut ? Disrespectful Service for preorder
We hosted a birthday party on December 21, 2024, for 12 children at Pizza Hut Swindon Greenbridge, with pre-booked food arrangements. Prior to the event, I received a call from the manager offering an option to switch the pre-booked buffet to on-the-go orders upon arrival, which I agreed to.
I arrived promptly at 4:30 PM and was greeted politely by an Indian waitress who kindly offered to carry our cake to the table. However, things quickly went downhill when I was approached by another staff member, Davina P. (name from the receipt), to check on our reserved table. She rudely informed me that only the children could be seated, not the accompanying five adults (5 adults - parents of the kids). When I suggested ordering for the adults as well, she still refused seating, claiming all seats were full, even though I noticed empty tables nearby. She was literally at denial & not pleasant & very rude. It was a big insult Infront my guests & other customer's.
I understand that seat reservations may not be available for adults, but I was ordering pizza just like any other customer dining in without a prior booking. Eventually, I ordered two pizzas for the adults through the Indian waitress, who was more helpful.
After insisting that at least the children be seated while the adults stood, she begrudgingly allowed it. However, the food for the kids, which had been pre-ordered, did not arrive even after 45 minutes. Other customers were being served during this time, and despite follow-ups, there was no progress.
By 5:15 PM, the reserved tables she claimed were for a 5:00 PM guest were still vacant, yet we were denied seating after asking 3rd time to help us sit. When I asked again about the kids? order, Davina said the order hadn?t been placed, despite holding the printed pre-order details in her hand. I then asked to double the adult pizza orders then she finally placed order by that time we are 1hr delayed. After clarifying the situation (and reminding her about prior communication with the manager), the food finally started coming out at 6pm, but with significant delays.
Throughout this ordeal, the adults accompanying the party stood the entire time till 6:30pm, while the empty tables nearby remained unoccupied. The event wrapped up, with all of us feeling disrespected and frustrated.
We spent £210 for this appalling experience. The rude and unprofessional behavior of the staff, particularly Davina, reflects poorly on Pizza Hut?s customer service standards. I will never host another event here, nor recommend it to anyone. This experience has tarnished my perception of Pizza Hut, and I sincerely hope management takes action to ensure no other customer endures such disrespect.
December 2024 by Chris Windsor
We went as a family of 5 after the buffet
The 3 children had the children email deal personal pizza with a side and ice cream. Me and the other half had the big sharer deal. BBQ Americano. BBQ wings and pigs in blankets cheesy bites. All of this wasn't actually not too bad. Unfortunately the 2 desserts we had where unavailable even though if said it was available on the app. We got.told.to do the scan QR CODE and that was the only was but we did see others order with the lady there. Hygiene was a little bit of an issue even if it wasn't that busy.
December 2024 by Elizabeth Flaherty
Thank you, Dale! Had a great experience and great service, checked on us a few times and made us feel really welcome :)
December 2024 by Harley Freyman
Dale was amazing and really happy and friendly made the amazing
Kid-friendliness: Kid friendly for big kids as all
December 2024 by Dave Hanselman
Food was expected. Good rotation on the Buffett. Kids ate way too much ice cream and are basically vibrating with sugar, eyes wider than saucers just patiently waiting for the sugar crash?
Thank goodness for the staff clearly being used to sugar crazed maniacs running around!
December 2024 by Linda Paruzel
Parking: Was asked to use the app to book our meal but WiFi was very poor,took a good 10 minutes to work
A lot of the dishes needed refills
December 2024 by Cassie Wilcox
Very good service. Super polite staff.
December 2024 by paul warwick
The app is terrible to use and had to order with the staff. The food took quite a while to come but tasted ok.
December 2024 by Adventure is Everywhere!! (Clare)
Fantastic service by all and very helpful when letting me know about the deals online. I will be returning that's for sure ??
December 2024 by Daniel Currall
Great service. Warm welcome.
