December 2023 by April Mack
brought a hamster cage which was very good and no mention that it wasn?t sutiable for a syrian hamster, came back to the store to buy a hamster. when being served my a young lady with bright red hair, she asked was cage we had and said it wasn?t sutiable and was extremely rude about it. apparently this cage doesn?t have enough ventilation for a hamster so why sell it in the first place ,terrible service and very displeased
November 2023 by Susan Phillips
Catherine was very helpful and knowledgeable about what needed for my dog, customer service was excellent so much so I've been back twice since! Keep up the good work.
October 2023 by Susan Saunders
Excellent pet shop, they know their stuff and always willing to help.All pets welcome
October 2023 by Heidi Richards
We had an absolutely wonderful experience when buying various things for our pets, including 2 new fish. The person who served us was so accommodating of my son, who has suspected ADHD, and was very inquisitive and talkative. They showed him the "magic cupboard" behind the aqauriums, spoke to him about being 25yrs old (the same age as the store worker) and coming to work at PaH, and it being his 4th birthday the following day. They even allowed him to help them at the checkout by scanning my items. I didn't get this person's name, but they made my experience, and my son's pre-birthday-day so so enjoyable.Thank you - the world needs more people like this ??
October 2023 by Daniel Ralley
Staff are lovely. Good stock of items. Including a nice sustainable range of cat toys.
October 2023 by Owen Orr
Not the range as advertised online. Available in store wasn't unfortunately.
October 2023 by Tallulah Bryant
Women with dark hair and piercings was extremely rude, miserable and unhelpful.Will not be going to that one again .
August 2023 by custom bikes wiltshire
Clean friendly helpful staff a good range of stock
August 2023 by Steve Truman
Nearly always got what you need for your pets . If not they will try too order it for you . Polite staff can't do enough to help
July 2023 by Dragu Petrus
I have to leave a very bad review..I brought a flea product from them, and the product is ineffective.. I was to the shop to complain, but because I have used the product, I have no right to refund..Is a £15 bottle so not cheap. I also noticed that all the bottles in sale are not sealed, so I could even put water to fill up and take it back, but I wanted to be honest with the shop.Anyway, the customer Serviced was awful they have tried to rush things up and get rid of me quickly as possible..( probably because I m not English and my English is not the greatest).
July 2023 by Jack Hootch
Great service, amazing deals, very good prices and everything you need in one place.
June 2023 by Andy Tingay (Tings)
A very good selection of pet oriented items
June 2023 by Vikki Rule
I came here to buy some pet food, a collar and some toys for my new puppy. Lots of choice and very welcoming.
June 2023 by Heroic Zephyr (Zephyr)
Nice welcoming space with nice staff. Never had issues here.
June 2023 by Arthur Beckett
Staff were helpful and really went above and beyond.