June 2025 by Antony Goodale
I had to come in around 5 times over the past month due to issues surrounding claiming my CTF - there was mostly issues surrounding identification. However, in the past 2 days, I was able to finally claim it thanks to the help of (I believe her name was) Eva who was excellent and went above and beyond to help me sort it out and put that money into a savings account with Nationwide.
May 2025 by Yvonne Lane
I am a nationwide member I came into nationwide at regent on 30th April 2025 at 12.06pm and had trouble with the ATM machine's. Two lovely staff called Sally and the branch manager Emma who helped me to sort it out. I'm so very happy with the service they gave me on that day. Yvonne Lane
March 2025 by Savannah
Had issues with a blocked card, came in and was served by a lady called Sadie- honestly the most helpful with my awkward situation. Thank you!!
February 2025 by karen scarr
My elderly mother had a letter advising her to pop into her local branch to get her passbook changed over. She goes to the Regent Street branch, queued and explained to the teller why she was there. Teller obviously fed up of this line of enquiry told her she cannot get it done she has to make an appointment, she tries to make an appointment to be told you can't make an appointment you have to phone at 9am, any later and there will be none left and you'd have to call the next day. Really abrupt, argumentative and rude. Reason you can't make an appointment in branch? They would run out of appointments! Standards and customer service have really gone downhill at Nationwide and the way they dealt with an elderly customer was enlightening and a sign of how unimportant the older generation are to Nationwide - in fact the way this "new" system discriminates against and makes things difficult for the elderly is disgusting. Currently researching different banks/building societies....
January 2025 by James Newport
I am very grateful to the staff member I spoke to for helping me reopen my banking app. I am very pleased with their service and the environment, and I would recommend it to a friend.
November 2024 by Alan Cable
Always helpful they do there best to help you.
December 2023 by NEEDRA Williams
I love staff good service
November 2023 by Adrian Colborne
Info required for high interest regular saver account
October 2023 by Catherine Neve
Tell you to wait in one queue to be seen to then send you to another waste of time
August 2023 by Stephen O
Great service ?
June 2023 by Matt kaye
Fairer share scheme is totally unfair share scheme. I've had a Nationwide account for over 40 years, mortgages, insurances, I still have a flex account and an e savings account and buildings and contents insurance with them, pay in money every month into my flex account, have all my direct debits with them, yet I don't qualify, but someone who opened an account last year with £100 in savings does. Absolutely ridiculous system, totally alienating their customers and now I'm going to be shutting down all my accounts and moving my insurances, they don't care about long standing customers. It's shocking how they've treated loyal customers.
May 2023 by stephen greig
Very helpful staff, clean and tidy , 3 cash machines, 1 lower for wheelchair
February 2023 by Katy Payne
I went into the branch to report a lost card and was told a new one had been ordered and that it would be with me in 3-5 working days. After 10 days i went back into the branch and was told ?it was in the post? and would be with me soon. I waited some time then decided to ring the call centre which then i was told the card was never ordered in the first place!
February 2023 by Jessica S
Scammed by:07-04-3639389109Do not send funds, and unfortunately banks do not cover faster payments transactions
December 2022 by john andrews
Just switched bank to nationwide and can't praise the staff enough, very helpful
