August 2023 by Annette Simonelli
I went to the lingerie dept on Swindon on Saturday at 11.00am, I asked the lady on the lingerie counter if I could be fitted for a bra. The lady asked me if I had an appointment, I said no as I didn?t realise I needed one. The lady said well, I?m on my own and have no staff, but that I could make an appointment for next week. I explained that I had been diagnosed with breast cancer and was going in for surgery on Thursday, so would no be able to come next week. The lady said well there is no one to help but her colleague was coming in at 12 to fit another customer and if I wanted I could pop back and ask her if she could fit me in. I said I would do that. I returned at 12 and spoke with the lady, I explained my situation and asked her if she could fit me in. The lady agreed to do that, but said she had the bureau phone so may be called away? she showed me into a cubicle, she asked me to remove my top and carried out a measurement, her phone rang and she had to go but said she would as quick as she could?. I waited for about 20 mins, another member of staff put her head into the cubicle and said that the lady doing the fitting would not be returning and that she would find someone else to help me?.. After a further 5 minutes the lady from the lingerie counter I had met at 11.00 put her head in and asked me what I was going in the cubicle, I explained that I had asked her colleague if she could fit me in and she agreed. This lady then said ?well she shouldn?t have fond that, we are far too busy, if I wanted to wait until the end of session they would see if the could fit me in then?.. I was mortified, this lady treated me like I had gone into the cubicle without permission and expected to be seen! ?. I got dressed and left the shop in tears?. I never expected to be in the position I am in, requiring a post opp bra?. I felt like I was causing a lot of trouble and bother and that was never my intention?.. at the very least a little kindness, patience and understanding would have been nice. I returned home and sent in a complaint, but have yet to receive an acknowledgment. I will never put myself in that position again??.
August 2023 by Kene Oragudosi
At 5:50pm the Security blocked the entrance of the M&S and said his job was to prevent anybody from entering the store until 6 O?clock when they finally close the store. Even though the store closing time was written as 6pm at the entrance.Absolutely shocking.Can you imagine M&S staff changing store policy because they feel like it. My worst experience in an M&S store.
July 2023 by Liz Gucci
Do not go here if you want space!!! People were sitting on another table less than 20cm away due to them moving all the furniture around in the cafe!! It was very unhygienic
July 2023 by Kayleigh Nibblett
The store is neat and tidy, well stocked, and the produce is great quality.
June 2023 by Heather P
20 minutes wait for 2 bacon rolls had finished coffees by then no apologies for length of wait will go somewhere different next time
June 2023 by Dominik Kwolczak
Great place to get your groceries, some pretty good deals around too! Staff are always friendly. Shame they don't have a meal deal though!
May 2023 by Kim Butcher
Toilets absolutely STINK. Expect better
April 2023 by craig Chapman
Great small shop easy to find stuff not too busy resonoable prices
April 2023 by Ice
Nice place to shop around for clothes and food shopping.
February 2023 by Sawsan Jabbour
You can buy anything you need for yourself, your family, and your friends. You will find great produce with affordable prices.
February 2023 by Beatrice Betting
My mother needed the loo and my goodness they were the most disgusting toilets I have ever been in, another woman commented before me and mentioned this to a member of staff but it fell on deaf ears.We purchased some tights very poor selection but this might be a stock issue.Could not get anyone to serve us despite waiting 10 minutes so paid in the food hall in the end.The orbital is much cleaner with staff behind the counters.
January 2023 by Tricia
Went into the Brunel store to visit the cafe for some hot food. Not one person available to serve, not even on the coffee bar. No member of staff to be seen, apart from a young person stood outside the kitchen door busy talking to friends. I walked past her TWICE both in and out of the cafe. Am I invisible or something? (On a Sunday lunchtime too)!I decided not to interupt her conversation and left..... just as I heard a female member of staff near ladieswear mutter to her colleague..... something about "dodgy customers". Ha! The only thing dodgy is the staff and their service.I shop in M&S quite a lot, mmm, maybe I should have a rethink!!
January 2023 by Gordon B
Good food if a bit more expensive
December 2022 by David Goss
M & S is generally good if a bit pricey. Today it was hopeless. Wanted to pick up some shopping quickly for dinner. Queues at the self checkout 10 deep and only 1 other til open with a queue of 4. Ditched the steak and wine that I had in my basket as couldn't and wasn't prepared to wait. Come on I reckon all morning staff weren't very busy then at lunch there is no one proactively managing the store. Hopeless! Only positive I didn't end up paying £13 for one fillet steak!
October 2022 by Nathan Williams
The coffee and food was really enjoyable. The staff were friendly. The service was good and fast.