December 2023 by Kym Lewi
I've bought things from John Lewis Outlet in Swindon many times, and the staff have always been lovely. However, last night, my partner discussed a couple of items we wanted with the manager on duty(another couple also wanted these, but we were there before them), and she let slip that his accent could've been the problem. That's why she went with the other couple. He's Irish, for the record. We have felt uncomfortable a couple of times with this manager, who seemed to watch us like hawks compared to other couples in the store. This kind of discriminatory behaviour is unwarranted. I didn't realise we still had adults who judged people on accents and appearance.Who are you employing, John Lewis??? I'm appalled and will speak to the Head office regarding this lady.
October 2023 by David Richards
It's great if they have what you are looking for but the choice when we visited was quite limited.
September 2023 by Diane Williams
They hire bullies. Elspeth Moore who?s a sale assistant bullying a 16 year old boy on social media for using slang
August 2023 by Will Davies
Bought a sofa from here a couple of years ago. Only had a 1 year warranty as it is an outlet, fair enough. Sofa started to dip after just over a year so had no recourse with the warranty. Opened the sofa up to try and repair myself and found that it had already had a bodged repair job. There were 2 springs missing. One had been replaced with a strap which was okayish but not holding as much tension as a spring would. As a result of the missing springs it has caused further springs to break. Would have expected a better repair job by John Lewis for it to be sold in an outlet!
April 2023 by Arezou S.Ivanova
Very disappointed with their customer service. I have asked to reserve an induction hub, which they kindly accepted to do till 11am, I called them at 11.30 and they sold it to someone else. The phone was busy at 11. Very disappointed...they did not bother to call and check before selling the item to someone else.
April 2023 by Aleksandar Markov
Thank you guys was good
January 2023 by Pierre A
Bought a refurbished phone which kept restarting for no reason. The phone has been sent to Google and they said they won't fix it under the warranty since it was liquid damage... I got reimbursed but it is the last time I buy something refurbished from John Lewis... They don't test the product they sell refurbished, it is a bit of a lottery...
November 2022 by Gemma
A large outlets Store which sells furniture at a discounted rate.Staff have been friendly and welcoming.Lots of room to move around. Well laid out furniture.Clean and tidy
October 2022 by Jacqu Lou
Purchased a Harrison Spinks zip and link mattress from the outlet in Swindon. We paid £3200 and the original price was £4600 so we thought we had a bargain!!Not the case unfortunately. Six months on and we have gone to turn the mattress from Summer to Winter and it is minus a toggle/zip. The teeth to the zip are damaged.The mattress is not fit for purpose. You do expect quality when spending thousands.We have in the past had Vispring mattresses and never had any issues and such a shame that we decided to pull away from them.All we requested was a zip. But this is not easy. They offered us to either get the bed repaired and they would refund the repair or a small percentage of the mattress cost as a goodwill gesture.Either way, this still leaves us with a pair of mattresses that are not fit for purpose unless we can obtain a zip, but this is proving very difficult for John Lewis and Harrison Spinks to provide a satisfactory outcome.* please be very careful when you make a purchase at the shop as at the time of purchase and on their terms and conditions, you are expected to check the product thoroughly before it leaves the building. This was not pointed out to us at the time of purchase and it was wrapped in thick polythene. What is confusing is that on the till receipt it states 12 months parts and labour but unfortunately they do not honour this.
July 2022 by Andrew Stewart-Wright
Good to look at the outlet items but for a change did not buy anything.
July 2022 by J. A. T. Wood
If your lucky, you'll find some proper quality bargains
June 2022 by Denise Hodge
It was a good day lots of shops to explore nice places to eat ?
June 2022 by Paul Mitchell
Nice shop. Lots of bargains
June 2022 by Dan Smith
Stole me my money, shocking service rude company
April 2022 by Jim Ward
A lot of customer returns and ex display on sale. Some quite worn
