August 2025 by Mandeep mander
Super helpful and kind staff! We were with Claude who was super helpful, patient and informative. He talked us through the whole upgrading process and the many different options.
Thank you!
Very happy
June 2025 by judith ?Jud? Anderson
Visited the Swindon store on Saturday
7 Jun 25, where my husband and I were served by Ash who was super knowledgeable, professional and helpful.
June 2025 by Farhad Ahmed
Poor staff service
May 2025 by Paula Law
Went into the ee shop canel walk Swindon the Chap l first saw was fantastic but Jason took over in the end to sort my mobile out after two hours they sorted it out fantastic service as always
May 2025 by R4HMANS
Visited the EE store in Swindon recently, and I had a great experience. The staff were friendly, knowledgeable, and really took the time to help me with my queries. They assisted me in choosing the right plan and explained everything clearly, making sure I understood all the options.
The store itself is well-organised, and I didn?t have to wait long for assistance. They also offer a range of phones and accessories, so you can find what you need easily.
March 2025 by Anne Spibey
Visited today, waited 20 mins to be seem. Asked about buying a sim free phone available at £169 on EE site, to which they reluctantly agreed to match the price as i have a sim only contract. Then passed to another advisor who told me I could not buy the handset without buying a new contract. Pointed out previous advisor had stated I could, he went to check and came back saying yes he could do this. He went off to get the phone for me. After 5 mins absence I saw him across the shop sitting with another two customers who were having problems with a phone. I was left for a further 10 mins, no acknowledgement that I was there waiting for him to come back and ignored by all other staff. I walked out, they lost a sale and my future business. Appalling customer service!
February 2025 by Charlotte Hinds
Was not impressed at all with EE yes they are a good phone service provider, but the customer service is horrible two staff members noticed me and didn?t say anything they didn?t come over and say I will be with you in just a minute or what can I help you with today definitely think the customer service needs to be improved in there
February 2025 by Fred Mills
I was served by Jason this afternoon. I only went in to renew my phone contact, got that with a better deal and my BT internet done for cheaper :)
February 2025 by barry eason
The young man who sorted our problems was polite diligent and knowledgeable
December 2024 by Dmytro Maliuk
Unfortunately, it's hard to evaluate the service when there are no staff members present in the store. This afternoon, my wife and I visited one of your branches to learn about your plans and services, but we encountered an absurd situation: not a single employee was available. The store had about five other customers seated on sofas, waiting for someone to assist them.
We waited for a few minutes and asked one of the customers if they were a manager. The answer was negative?they were also waiting for assistance for quite a while. This happened on a Saturday, during a busy day in the city center. Such customer service is unacceptable, especially in a competitive industry like mobile operators.
Additionally, leaving a store unattended in a public area raises serious security concerns. This experience was deeply disappointing, and I hope it is an exception rather than the norm within your network.
November 2024 by Hello
Poor.
Data not working in the swindon area when I leave my house
Saying a have 5g but no apps loading and extremely slow not good enough we expect a phone call back from them
Don't go with ee
Horrible.
November 2024 by Jack
Honest sales staff, they know exactly what they're talking about!
October 2024 by Josh Hemsley
Sunday staff went out of there way to help me highly recommend going on Sunday !
September 2024 by Julia Hayman
Partner ordered a phone upgrade online which was never received, then EE agent put in wrong details on delivery which in turn took 3 deliveries (which we had to pay for) and countless phonecalls just to get a irritating new phone which has completely stressed out our entire house as we were blamed for the errors and EE are laughing, had our money for years and you can't even get it right
September 2024 by ishaaq amin
Ash the repair and billing issue specialist helped me a lot and sorted out my service issues. Deffo ask for him as he will be of great hand in the store to any customer regarding billing and repair issues
