August 2025 by Lorraine Spackman
Visited the Orbital store earlier today looking to pick up a lipstick ( same colour as always) and a lovely lady approached me called Cyron at the No 7 counter.
She asked if she could help and I was somewhat taken back as usually the staffing levels are pretty low on most visits.
I was shown a complete range of different colours, eyebrow and blushers etc.
She really went the extra mile and took the time offering her advice, and in the process learned a little about herself which was lovely.
I came away with a lot more than I went in for which in fact turned out really well.
Cyron is a credit to the team.
Thanks Cyron - and for the help with my shopping bag!
February 2025 by Anastasija Krupenina
I would like to express my sincere gratitude to the pharmacist who helped us 10-February-2025. My son fell ill, and after contacting the 111 service, I was advised to consult with a pharmacist. Initially, I visited a asda pharmacy, but I was very disappointed with the consultation. The pharmacist reluctantly examined my child and simply assured me that everything was fine?without even asking for his age or entering any information into the computer. As a mother, I instinctively knew that something was not right.
Determined to get a second opinion, I then went to Boots Orbital Pharmacy. There, Raluca Chisu (also known as Lulu) listened to our concerns attentively. She took the time to carefully examine my son, treating him with kindness and genuine care. It was clear that she loves her work and is truly dedicated to her profession. Based on her thorough assessment, she shared her opinion regarding the diagnosis and even arranged an appointment with a doctor since, due to my son?s age and the suspected diagnosis, she could not prescribe medication herself.
I rarely write reviews, but Lulu?s exceptional professionalism and compassion deserve special recognition. If all pharmacists approached their work with the same level of seriousness and care, patient care would undoubtedly be much better.
Thank you, Lulu, for your outstanding support and for making a real difference in our experience.
February 2025 by Steve Rogers
The people are great. However, the opening times are somewhat erratic. I checked online Sunday only to get here and find out it was shut early. So I?ve come back Monday lunchtime and it shut Monday lunchtime. I appreciate everybody?s entitled to a break but you might be open as a service during other peoples free time. Just to help everybody else it shut for lunch 2 o?clock to 3 o?clock.
February 2025 by Gillian Wiseman
Outstanding Customer Service from Kira at Boots
I recently visited my local Boots pharmacy in search of a foundation and was fortunate to be assisted by a lovely young lady named Kira. She was incredibly kind, professional, and knowledgeable, guiding me to the No7 counter and helping me find the perfect shade?Warm Ivory. She even provided me with some samples to try, which was so helpful in making my decision.
Thanks to Kira?s excellent advice and warm, friendly service, I?ve now purchased the foundation online and couldn?t be happier with my choice. She is an absolute asset to Boots, and I truly appreciate the care she took to help me. Thank you, Kira, for such a wonderful experience!
December 2024 by Leeanne Smith
Went in to the pharmacy today and got advice from a lady younger lady with dark hair. Didn?t get her name but she was brilliant. Thank you.
November 2024 by Vino Micson
Boots Christmas at is anti-white and so woke. Once you go woke, you go broke! You?re finished Boots.
August 2024 by Rachel Squires
This place. Never, ever have adequate people on the tills to prevent queues. Sometimes, no one on the tills at all. And I?m standing there thinking ?how long do I wait?? Get the queues down and staff on the tills. Ruins what could be a nice shopping experience as not everyone can afford to waste 30 mins or more waiting in a queue.
July 2024 by Ells
Today I was served by a lady called Cyron, she?s a truly beautiful person and such a pleasure to talk to every time I?m served by her, she?s a real credit to boots. Give that girl a pay rise ??
May 2024 by Jade Bond
Lovely friendly lady in the make up isle today whilst stocking up she offered to help me if I needed it was shocked I've never been offered help in there before and ended up walking out with 2 lipsticks. She's an absolute credit to your team I believe she had an American accent
April 2024 by Dmytro Maliuk
Qualified pharmacists. Maybe the prices are a little higher than ASDA Pharmacy, but the specialists are much better.
March 2024 by Jay Bee
Would have given more stars, but we went in before midday for a sandwich deal & the fridges were pretty much empty ?, polite friendly staff though ?
December 2023 by Shaun Merridew
Great choice of products
December 2023 by Becki
I love coming to Boots and often nip in for something however, it?s always noticed that there is a severe lack of staff. Especially when one poor colleague is on the till and is constantly and I mean constantly buzzing for some help because the queue has built up and people are waiting a long time to pick up their parcels etc - When someone does eventually turn up, they don?t seem in any hurry nor do they apologise or thank anyone for waiting. Honestly, the staff just come across as down right lazy and it?s frustrating.
I used to work in retail and very much appreciate that it?s a difficult job but I value customer service and it?s such a shame that any form of decent Customer Service is non existent.
November 2023 by Tim Haynes
Long queues, poor communication and coordination for prescriptions.
October 2023 by moka desai
The pharmacy team don't pick their calls. I was sent a referral to boots pharmacy from 111 team. but they don't pick their calls to explain my problem and get proper medication. Worst experience. Had to suffer from severe back pain couldn't get my medication in time
