Bicycle Stores in Swindon, Wiltshire

“Another fantastic experience at Go Outdoors in Swindon today - assisted by Jo, Tom and especially Amelia.

We purchased an Outwell awning online from Blacks, only to find that both poles were missing. As an older product, it was understandable that there wasn't a replacement to be had anywhere, so we had no choice but to return (and Blacks purchases can be returned to Go Outdoors).

Looking forward to the additional space that our existing tent and awning was going to offer, and now disappointed that we'd be a little more limited, we decided that we may as well just purchase a new tent entirely!

Jo was great at trying to come up with solutions that allowed us to keep our existing tent, Tom went on the hunt in the stockroom for an alternative and Amelia remained with us on and off for our 90+ minutes of shopping time.

Only last year we commended the same store for their exceptional service - being so very helpful when buying two very basic and inexpensive camp beds. Just as staff then couldn't do enough to help, the same was the case today.

As a larger store, Swindon has a huge variety of items available with competitive pricing, and evidently it's somewhere with exceptional service and product knowledge too.

What a contrast to Blacks' own customer service helpline, which proved not to be terribly helpful.”

“Ordered a set of Thule Roof bars for click and collect. Person on the till went out back and on return quizzed me about what I'd ordered. She'd noticed that I needed 3 parts but she only had 2 so checked the order, which was correct. Turned out it had been picked incorrectly which she picked up on, returned to the warehouse and got the right part.

Really impressed that the knowledge was there to proactively identify the issue before I'd left and inevitably have to return to get the missing part. 15 Aug 2025, 13:32 Till: 001 If you want to identify her as employee of the month.”

“1st time buying a bike the gentleman was very helpful in helping me choose from there amazing bike range.Clearly know what they are doing and very professional I'm def going bk for every bike need I have.Thankyou guys! Keep up the amazing work”

“Special thanks to the lovely lady with glasses working there for helping me yesterday with the purchase of men's Skechers Safety shoes and for telling me the detailed information about the Water and Stain repellent product in such detail.
I can only recommend this place because the staff is ready to help no matter how many times I shop there.?????”