August 2025 by Diana Lavric
Lovely service form Toby and Becky with my issue. They were patient, kind and professional.
February 2025 by Daniel Woods
An utter disgrace- brought in ID and LPA documents to resolve various issues on my mothers account. Was fobbed off by a staff member who said they are a retail outlet, not customer service and can?t do anything useful at all. While there an elderly gentleman came in to ask for a little help with his phone. He was quoted £25 for 30 minutes assistance when both members of staff were twiddling their thumbs.
Can?t wait to leave Vodafone.
July 2024 by Celeste Bond
My phone died a sudden death, and I went in to ask about repairs/an upgrade. I don't think I've ever encountered a more rude and unhelpful salesperson.
I was made to feel pathetic for not being able to rattle off my bank account number to verify my identity. As my bank don't print it on the card and I couldn't get into my bank app, I had no way of accessing it. He was so reluctant to even consider an alternative that it took me literally crying in store for him to go and talk to his manager.
There was no apology for upsetting a clearly stressed out customer, I was treated as if I was nothing more than an inconvenience to his day. The only reason I'm still with Vodafone now is because of over 20 years of excellent service and support.
June 2024 by Nomansland Garage Ltd
We popped in on the off chance that they could sort out my daughter?s phone as she had wifi/signal issues. A lovely chap helped and had us back under way in 10 minutes. Thank you so much!
January 2024 by phuong nguyen
Vansh good service and he is very kind ....
November 2023 by razvan zugravu
I've dropped my tablet there to get fixed and I still haven't got it back after 1 month and two weeks .I walked in to the shop several times and they ask me to call Vodafone.I've called Vodafone around 7 times so far and still no tablet back but meanwhile I'm still getting charged for the contract.
June 2023 by FISH4JUNK
Super helpful - tom was great and helped with a new contract. And talked about broadband cheers !
April 2023 by Danielle Baker
Absolutely appalling service, I've always used Vodaphone since I got my first mobile. Looks like it is time to leave. ?
April 2023 by Nuno Pessanha
Went to the store to get some more details about one deal. I couldn't get the information required and even the one that was given was wrong.
March 2023 by David Dance
Did not get what I wanted
March 2023 by Alan Mills
Very helpful staff
January 2023 by malcolm kersley
Shop assistant not helpful at all
December 2022 by Jim Hubbard
Went into Vodafone Salisbury on order to help a Ukrainian refugee with a problem on their account. The ?customer service? person said to his colleague ?I need this like a hole in the head? and just wanted to get rid of us as quickly as possible. He gave misleading advice to end the conversation. The problem remains unresolved and it?s impossible to get through to anyone by phone. The person we spoke to was rude, appeared to be lacking in grace and intelligence and clearly had no concern for customers. Avoid at all costs.
December 2022 by Julie Clark
Very helpful staff, did not feel pressured into anything, options clearly explained. Shop was beautifully warm on a very cold day.
October 2022 by Tiks Naulu
Waited for 20 minutes standing waiting to be served just to be told to come back after 20 mins, turn up and still have to wait 20 mins again, and still not being served, ended up walking out. Poor and slow customer service. Leaving Vodafone when my contract runs out
