July 2025 by Emma Leeman
Very knowledgable lady helped my daughter feed the Guinea pigs and rabbits for the 11am feeding session and told us all about the different animals, thanks so much- it was a lovely little trip
July 2025 by Noel Swales
Helpful staff, good product range though frustrating some items are only available online. Purchased the same item that was not available instore on Amazon, cheaper and arrived next day.
July 2025 by Rich Jarvis
Lovely staff, very clean and well laid out shop! Much better till set up when going to pay.
June 2025 by Marcus Herve
The prices they charge are disgusting! Wouldn't accept my insurance, wouldn't send me an already written prescription until I'd paid them money. They say they care for pets as if they were their own, what a load of rubbish.
One receptionis t walked off and never came back, instead another one came out for no apparent reason.
The male vet was lovely, had really good communication skills and took the time to listen and work with my dog, the ladies on the front desk aren't fit for purpose at a vets. Compassion goes a long way and you girls have none.
June 2025 by Tom Roach
I have been adopted an elderly long haired cat who is pretty much feral. He?s affectionate, but will not allow me to get anywhere near him with a brush. Normally at this time of year, I take him to pets at home to be shaved. Because he won?t readily let that be done, he has to undergo anaesthetic. Last year at this exact time the price was £170 This year just days before his appointment I was informed that the cost would be £240 Nearly a 30% increase in the space of 12 months. I understand pets at home has undergone new ownership. I wanted to get the cat shaved not buy a new one. I sent an email several weeks ago to pets at home customer services notifying them of my disgust with this ridiculous price increase. And still have heard nothing back other than an automated email. So it appears that not only now are the prices completely unreasonable. The customer correspondence is also awful.
April 2025 by Adam Wycherley
Nice of you to collect all my personal info before saying i live too far away to buy fish. Please delete in accordance with GDPR and do not share.
April 2025 by Joshua Fittall
Staff are always helpful
March 2025 by ??
Amazing service! The staff was so kind and helpful. Thank you for making everything so easy and enjoyable. Highly recommend!?
February 2025 by melanie beswick
Always very helpful
February 2025 by Daniel Milsom
Absolutely appalling customer services. My 10 year old daughter wanted to buy the sweetest little hamster on Saturday but because I didn?t have a picture of the enclosure I was refused the sale of it even though I have multiple pets at home that are well looked after!
So if you like your children to come away from a pet store absolutely sobbing then feel free to spend your money in this absolute joke of a shop.
What happened to the customer is always right?
February 2025 by Andy Canning
Popped in for a few things for our new puppy. A lovely lady called Amanda helped us find all we needed and even helped us add our new pet to the Pets At Home app. Very happy with our visit and the exceptional customer service and knowledge from Amanda.
January 2025 by peachgal2014 peach
Pet shop with everything you need and the vets at the back
January 2025 by Clàir Evely
Really helpfull and friendly
January 2025 by Jo Waters
Amazing staff always greet you on entry and remember you. So helpful! Cannot recommend enough!
December 2024 by Zoe Bain
Great store with friendly staff.
