August 2025 by Lucas Marlow
A phenomenal and unexpected service from Lisa at Next Salisbury.
I went in a month ago searching for a suit for my wedding in Malaga in September and was expecting the usual ?don?t really care cos I?m paid by the hour regardless? staff, luckily that couldn?t be further from the truth. Next like a lot of highstreet stores is typically viewed as a place you go, try on and buy off the shelf kind of company with as little to no interaction as possible. Being British, the slightly more reserved culture, where you don?t want to disturb or inconvenience someone, usually kicks in when you go to a store so this also aligns with my preconceived thoughts. I walk in and start looking at colours and this lovely lady, Lisa, comes over and asks if I need assistance. Not having a clue what I was looking for, she takes the reins. Not only does she assist in what colour, style and theme I was trying to achieve but also she knew the exact size I was before even asking. It turns out she?s worked for Next for 30 years and was a professional suit tailer in years gone by. What an absolute find!
Over the course of an hour and 15 minutes Lisa told me what did and didn?t work and as I was finding the suits for 5 others, she swiftly located all the requested sizes and ordered these to a store more local to me. I left and phoned my wife to be and said how unusual it was to find such customer service here in the UK. Fast forward 28 days, 2 of the garments didn?t fit the other members of the party and I then had to replace these. One of them was in store so no problem. The other was a size 48L jacket which was unavailable on their system. Not only was it unavailable at the store, online it was unavailable too. A bit of an issue as if that didn?t fit we?d have to change the whole colour scheme to account for that size. In comes Alison. Alison and Lisa (dream team) now Individually check each store from Southampton to London, Liverpool to Bath and spend hours on the phone trying to locate this jacket. Not only that but a waist coat which wasn?t in stock either. I left the store hopeful but not confident. Fast forward a couple of hours and I get a call saying that both have been found and are being sent by courier to arrive the following week. Phenomenal customer service, truly went the extra mile and an all round unmatched experience.
Will I use Next in the future? Yes.
Will I choose this outlet over any other? Yes.
Will I recommend this store to anyone I meet? Yes.
Thank you ladies for a very memorable experience. I?ll drop by after the big day to show you pictures.
Lucas.
April 2025 by K P Howlett
Completely ignored and unacknowledged whilst waiting to be served. Did not wait any further
February 2025 by James Hobbs
great shop for clothes
April 2024 by Harriet E PJ
The staff here and really rude and unhelpful, which puts me off spending any more money there.
July 2023 by Ade
I have never had a bad experience here and the Next Edition Perfume is a good reason for me to always go back.The men's collection is located on the first floor and features a wide range of clothing and fashion items for men. The home decor is also here too. The ground floor houses both women and kids section.There store has a great ambience and the staff are pleasant. We have had to return items in the past and these have been without hassles.There's loads of free parking at and around the Southampton Road Retail Park.
June 2023 by Rob Roots
Free parking, small selection of menswear but can order in. 2 stars due to rude staff with superiority complex who treat you like a naughty schoolchild when collecting parcels with only one code despite email saying "You only need to enter one parcel ID number into one of our self service collection points if collecting multiple parcels."
March 2023 by Joy
Lovely well presented store, staff are happy and polite. Store is clean and smells fresh
November 2022 by Cc Brown
Lovely well presented store, staff are happy and polite. Store is clean and smells fresh
October 2022 by Ethan Brown
Lovely well presented store, staff are happy and polite. Store is clean and smells fresh
October 2022 by Nick Holt
Not huge this branch, but just enough stuff to keep her happy :)
October 2022 by Rachael Green
Never again will I be click and collecting, or using next. Email said item will be ready for collection after 12! Went down to get said item and just got told oh its here but won't be ready for another hour! Well don't put on your emails to come after 12pm then! Not good enough and you need to word your emails better as it's misleading! So now I have to go back again and waste even more petrol for a very small order! Useless!!!
August 2022 by Robert Ward
Thank you Izzy and your colleague in Menswear for your excellent customer service today. Much appreciated.
January 2022 by Mark Cox
Considering the size of the shop, i was expecting there to be more clothes.
July 2021 by Janice Mumford
The store is always tidy and the clothing well presented. Always a good range of sizes. The staff I have contact with have been friendly and are knowledgeable about their system and it?s products. Next clothing is priced sensibly and in the main, good quality. Great that we have such a good Next store in Salisbury.
July 2019 by Andrea
Good range of clothes. Friendly and helpful staff.
