June 2025 by Amal Grey
I returned two dresses and only one has been refunded. The online chat is terrible and there is no number. Every reponse in email reels me to wait more then 15 calender days but it's been nearly 25!!
The online chat told me to refresh the chat while I was waiting every 5 minutes or I would loose the chat and it was a two hour wait!! The worst customer service I have ever encountered. Especially as I returned my items into the store this should have been easy.
Feels like new look is on its way out, it repkys mainly on Ai and so far they have stolen my money with no way of getting it back!
January 2025 by Maz M.moradi
I hope they read my review
It makes me very confused that when they hire people they ask 100 ques About helping customers being polite, having a great communication with customers etc
Manager of this store is very rude, when u ask her some questions she answers with huff and puff
She needs to learn some manners
I gave 3 starts for other young staff who always are nice and polite
None of the stars are for Mrs manager!
July 2024 by Nicholas Wiltshire
Does what it says on the tin.
May 2024 by Amir Green
Worst customer service. Been reassured by the staff that I am able to return jewelry, only to be told in fine print that that's not the case. When confronted manager, she bluntly admitted that we are paying for their staff mistakes. Just shocking, appalling behaviour
March 2024 by Rudy Taylor
Forced by wife
March 2024 by Helga H (Leoness)
Rubbish customer service, I had a few things to try on but I wasn?t allowed because it was exactly 30 minutes before the shop was closing? I said to the girl I will be quick but she said no? we?ll, if they didn?t want that few hundred income for that day then it?s their problem. I won?t come back.
January 2024 by Hannah McBurney
I do like this shop especially when there is a sale on however the reason for 4 stars not 5 is a lot of clothes are left on the floor
October 2023 by Jacqui Torrance
Nice staff good selection
July 2023 by Helga Soket
Rubbish customer service, I had a few things to try on but I wasn?t allowed because it was exactly 30 minutes before the shop was closing? I said to the girl I will be quick but she said no? we?ll, if they didn?t want that few hundred income for that day then it?s their problem. I won?t come back.
July 2023 by C R
Me and my partner was waiting to use the changing rooms and a newlook staff wearing a blue dress, rudely asked to see my items of clothing I had picked up and took the number hanger and put it over all the clothes. Which meant that it was a nightmare to try on the clothes. She also told my partner to stand by the shoes which was said in a unprofessional manner. The use of manners would be helpful for her in which she could go further within the company. As for paying at the till, the lady we went to was miserable in which this could prevent from customers returning in the future. This shop needs a lesson learnt on manners and how to approach customers!!
February 2023 by Gemma Fennell
Went to use my evoucher on love to shop and the lovely jade.R helped me and she was very helpful ?
December 2022 by Charlene Culkin
Quite a large shop with a great assortment of items.
December 2022 by one love
I was served by a girl called Natalie. She was so polite and friendly. She helped me with all I was looking for. She went above and beyond to ensure I got all I was looking for. She made me feel like it was no problem when I was trying to find what I needed. Lovely girl with amazing customer service.
December 2022 by leigh craven
Large shop with a good selection of clothes for all ages.found a few stranger things items in there too
October 2022 by Scott McClung
Bit pants recently, looking very sparce
