April 2023 by Lynda Whitley
Rubbish advice on bereavement! Very bad service with no empathy whatsoever!!
March 2022 by Anthony Fletcher
Great bank sp helpful and polite safe to use as divided areas have screens safety areas face masks worn
March 2022 by Alan Ash
Good friendly staff helpful with a smile
August 2021 by Carl Luckins
Closed on a Saturday !?
May 2021 by Stephen Annetts
Went into salusbury branch today with probate grants told can't do anything because I did not bring forms from bereavement services which I never had recieved the man who was dealing with us was about as much use as a chocolate teapot no help at all never smiled hardly neverspoke what a waste of timeNw0857805
March 2021 by Adam Hauser
completely useless customer service.
December 2020 by Wayne Hovelmeier
Bank Manager (Sean / Sam cant recall name tag) at the Salisbury branch really went the extra mile to get a bank statement issue sorted out for me. Absolute life saver thank you!
November 2020 by Helena Marion
HORRIBLE8th call to call center Not posible to talk By phone with my Salisbury Branch4 written letters sent to close my accountNobody answer Nobody ask nor call me By phoneWhat happen to NatWest Bank ???????
October 2020 by Martha Whatley
Just used Natwest in Salisbury to sort a mortgage for the purchase of our first home and wanted to say thanks. Dan Watkins and Alex Witty both helped handle our application and did so with great humour, friendliness and knowledge ? very much appreciated. Thanks again.
October 2020 by Monty Grieves
My Father went in today at roughly 2pm after having googled the opening times that say they close at 4pm.The bank had closed at 1pm and they hadn't felt inclined to update their hours on here. I've suggested an edit with the revised hours however it is currently under review.
June 2019 by Steph ws
Had to sort out an issue with payments coming out of my account so rang them up. Best customer service I have ever had via phone and from natwest itself. The 28 year old lad, I couldnt remember his name, was very nice and friendly; helped to sort out my issue. :)
September 2018 by Andrew cannon
First visit to this branch, big, airy, friendly staff, overall impressed. Parking is a bit of an issue.
June 2018 by Trevor Smith
Clocks Wrong -- Complain & They'll Close Your Account!
I used to live in Salisbury and had a current account here. Problem was their clocks were running up to 5 minutes fast, so they would close their doors 5 minutes prior to their published closing times. I complained. They said their clocks were regulated by signals sent from head office, which were clearly wrong. They also said that I was on their premises after closing time and thus a 'security risk'; they even threatened to call the police as I was on the inside doormat, about to depart, having concluded my normal business.
The staff are clearly psychopathic with no respect for time, customers or even retaining business. They closed my account, which had been run within the rules, uneventfully. I even wrote to their CEO, Fred 'The Shred' Goodwin, who sided with his staff, at all times IGNORING the fact that their clocks were wrong. I walked to Barclays Bank nearby and opened a current account there; they have provided good service to this day. An appalling attitude by Natwest from the foyer to the boardroom. Why would anyone want to bank with such a dreadful firm when respectful alternatives are available?
December 2017 by Andrew cannon
First visit to this branch, big, airy, friendly staff, overall impressed. Parking is a bit of an issue.
September 2017 by Jausch McKinnely
They didn't have sugar so I had to put extra milk in my coffee
