November 2023 by Edgar Ma
I pretty much never write reviews but wanted to recognize the excellent customer service I received from Herman Sutherland at this branch while getting an account set up. He was extremely friendly, helpful and made the process as easy as possible.
September 2023 by D AS
Trying to get an appt to sort POA, nightmare. Long winded voice recordings before speaking to someone and then an operator that can?t understand English and can?t understand Salisbury branch. Just keep our money, easier than trying to speak to someone?..
September 2023 by Santhini Krishnakumar
Got an excellent customer support from HSBC salisbury, Especially Lune wright who helped us to open a new account and upgrade the existing one.
July 2023 by Robyn Maclean
Staff are wonderful and very helpful
June 2023 by Sofee A. AMORE
Very helpful staff
December 2022 by Alexander Percy
Hours need updating. Not open on Saturday
May 2022 by traveler. through. life
The old lady at the left office is asking for 5£ to assist you in sending money from your account. And the other lady has issues when she's counting your money. Her hands are sticky. Shame!
March 2022 by Sue Watts
Went into the branch as I had acquired some older notes. Asked if I could deposit them to be told No as they went out of circulation years ago... was told I would have to either go to bank of England in London or fill in a form and post it. This was infact the totally wrong information as I googled on line. Popped into Lloyd's where they gladly deposited my old notes. I suggest staff need to be updated with what actually can be deposited!!
March 2022 by Christina Davies
Walked in today not a member of staff cared to look up to greet us, there wasn't another customer in there!! When one of them did it felt like we were a nuisance. The answer to our question was "do it online", end of conversation. We went in to open an account on the recommendation of someone else.....ill be banking elsewhere. A positive was the branch was clean!!
January 2022 by Andy
I have banked with HSBC since the time it was Midland Bank and had both my business and personal account with them. On the whole the staff were friendly. However, when I tried to talk to them about how they were investing my money in fossil fuels and why that worried me they weren't interested. I tried to engage them to see if there were ways that my money could be ethically used etc but they were unable yo offer any sort of facility for not using my money for funding fossil fuels. This means that despite the generally good service, I have decided to move banks. I cannot leave my money invested in a bank that uses it to destroy our planet.
October 2021 by James Jordan
The staff are always friendly and helpful and although many don?t like the modern banking machine process, they are always on hand to assist. Herman in particular is very knowledgeable, efficient and has a tremendous memory for his clients.
September 2021 by Andy Cork
I have banked with HSBC since the time it was Midland Bank and had both my business and personal account with them. On the whole the staff were friendly. However, when I tried to talk to them about how they were investing my money in fossil fuels and why that worried me they weren't interested. I tried to engage them to see if there were ways that my money could be ethically used etc but they were unable yo offer any sort of facility for not using my money for funding fossil fuels. This means that despite the generally good service, I have decided to move banks. I cannot leave my money invested in a bank that uses it to destroy our planet.
July 2021 by Roy Hayter
Almost impossible to get to speak to a human, virtual agent does not understand English, difficult to understand online banking instructions, causes problems with ,remote printers, do not answer phone calls in good time. otherwise I can't remember,!!!
July 2021 by blyisme
This bank is a life saver. I had serious problems but Mark was so patient and worked a way out for me. Full marks to my branch. Other parts of the system let me down badly. HOORAY for Salisbury. Brian Grant
July 2021 by Adi A
I have only had exceptional service from employees at this bank. Keep up the brilliant customer service, you people.
