December 2024 by NewLeafSev
Shut on Thursdays which is when i need it the most
November 2024 by Til
I have had to go to Halifax branch for my name to be changed on my bank accounts @ 9.28am on Wednesday the 9th of October 2024.
Unfortunately the lady Kelly who looked at me with pity from the start I walked through the doors of Halifax branch @ Salisbury dealt with me badly and sadly talking to me so arrogant it made me feel like I wasn?t a customer but rather someone who is barely accepted at Halifax Bank even though I have been using Halifax since 2016 I believe. She wasn?t helpful at all and she should receive a full customer service training. No wonder why this place got only 2.7 stars out of 5 stars.
I would like to give Kelly a 0stars for not even trying to help a customer of Halifax Bank.
Lucky for me Kelly has been sent in and a new lady appeared who was to be so helpful it turned things around! Joy was lovely and helpful and was joy to deal with to be honest. She was knowledgeable and helped me with every question I have had and helped me with my every request.
If it wasn?t for her I would be considering closing my bank accounts with Halifax, just because of Kelly and her attitude towards me the customer.
As mentioned 0 stars for Kelly and 5 Stars for Joy.
September 2024 by Johnnie Parry
We drove all the way from Ringwood to find Salisbury's Halifax branch closed on Thursdays. Whereas their Web site says they're open!
June 2024 by C J
Had lost my phone and wallet. Meaning no online banking or card to use a atm. I went instore with my passport to prove my identity. Though they agreed that I'm the card holder they refused to allow me to get cash out or transfer any money. Told me I need to go without until I've got a new card. Luckily I have accounts with other banks otherwise my kids wouldn't be able to eat for the next 5 working business days it takes for my card to arrive
February 2024 by Phillip James
Great service as ever
April 2023 by Susan Malloy
Good bank, friendly staff.
March 2023 by Williep
Very disappointed. I was with Halifax for 6+ years and I never could have a product with them. When I asked for a credit card they said I can have one (my credit score was good and I needed any type of lending for my score to be excellent) however, when I applied it was declined, so I contacted credit card team and they told me to apply again (I was nervous it will affect my credit score) anyways I did it what I was told as they are the ?experts?. It was all declined once again. My credit score was affected, of course! I contact the credit card team and visited this branch and, they told me: ?leave it with me, I will investigate this further and contact your back? and guess what? I never hear anything from them. So I have switch my bank with a very low credit score and trying to building up my record with my new bank. After 6 months with my new bank they have offered me a credit card, loan, overdraft and I look forward for my future mortgage with them.
a huge lack of communication between the staff members, zero ownership, customer service is very appalling and contradicted (listen to the calls and get QA correctly).
January 2023 by Toncor12
I genuinely believe Halifax has improved substantially since many of the one star reviews were posted. The staff are attentive, caring and solved many problems regarding my power of attorney difficulties in an efficient and professional manner. They have a lady patrolling the banking hall asking if she can assist you which is a very nice touch. Well done to Manager and staff there. Tony
October 2022 by Tinu Patel
Halifax isa savings team is completely useless, non responsive, the telephone isa number is has excuses, and continue passing the line to different staff, not at all helpful, only one person Amanda solved my issue after 10 days of phonecall everyday, Halifax has a very low review, Santander was going to help me but I tried once more, horrible service by Halifax.
July 2022 by Pedros
Very disturbing aggressive attitude towards customers, the woke virus is getting scarier by the day for normal people.....
July 2022 by Peter
Very disturbing aggressive attitude towards customers, the woke virus is getting scarier by the day for normal people.....
July 2022 by Dora
Very disturbing aggressive attitude towards customers, the woke virus is getting scarier by the day for normal people.....
July 2022 by Noody
This bank is bad in everything
May 2022 by Evelyn Williams
Very disappointed. I was with Halifax for 6+ years and I never could have a product with them. When I asked for a credit card they said I can have one (my credit score was good and I needed any type of lending for my score to be excellent) however, when I applied it was declined, so I contacted credit card team and they told me to apply again (I was nervous it will affect my credit score) anyways I did it what I was told as they are the ?experts?. It was all declined once again. My credit score was affected, of course! I contact the credit card team and visited this branch and, they told me: ?leave it with me, I will investigate this further and contact your back? and guess what? I never hear anything from them. So I have switch my bank with a very low credit score and trying to building up my record with my new bank. After 6 months with my new bank they have offered me a credit card, loan, overdraft and I look forward for my future mortgage with them.a huge lack of communication between the staff members, zero ownership, customer service is very appalling and contradicted (listen to the calls and get QA correctly).
May 2022 by Eve
Very disappointed. I was with Halifax for 6+ years and I never could have a product with them. When I asked for a credit card they said I can have one (my credit score was good and I needed any type of lending for my score to be excellent) however, when I applied it was declined, so I contacted credit card team and they told me to apply again (I was nervous it will affect my credit score) anyways I did it what I was told as they are the ?experts?. It was all declined once again. My credit score was affected, of course! I contact the credit card team and visited this branch and, they told me: ?leave it with me, I will investigate this further and contact your back? and guess what? I never hear anything from them. So I have switch my bank with a very low credit score and trying to building up my record with my new bank. After 6 months with my new bank they have offered me a credit card, loan, overdraft and I look forward for my future mortgage with them.a huge lack of communication between the staff members, zero ownership, customer service is very appalling and contradicted (listen to the calls and get QA correctly).
