April 2023 by Susan Malloy
Good bank, friendly staff.
January 2023 by Toncor12
I genuinely believe Halifax has improved substantially since many of the one star reviews were posted. The staff are attentive, caring and solved many problems regarding my power of attorney difficulties in an efficient and professional manner. They have a lady patrolling the banking hall asking if she can assist you which is a very nice touch. Well done to Manager and staff there. Tony
October 2022 by Tinu Patel
Halifax isa savings team is completely useless, non responsive, the telephone isa number is has excuses, and continue passing the line to different staff, not at all helpful, only one person Amanda solved my issue after 10 days of phonecall everyday, Halifax has a very low review, Santander was going to help me but I tried once more, horrible service by Halifax.
July 2022 by Pedros
Very disturbing aggressive attitude towards customers, the woke virus is getting scarier by the day for normal people.....
July 2022 by Peter
Very disturbing aggressive attitude towards customers, the woke virus is getting scarier by the day for normal people.....
July 2022 by Dora
Very disturbing aggressive attitude towards customers, the woke virus is getting scarier by the day for normal people.....
July 2022 by Noody
This bank is bad in everything
May 2022 by Evelyn Williams
Very disappointed. I was with Halifax for 6+ years and I never could have a product with them. When I asked for a credit card they said I can have one (my credit score was good and I needed any type of lending for my score to be excellent) however, when I applied it was declined, so I contacted credit card team and they told me to apply again (I was nervous it will affect my credit score) anyways I did it what I was told as they are the ?experts?. It was all declined once again. My credit score was affected, of course! I contact the credit card team and visited this branch and, they told me: ?leave it with me, I will investigate this further and contact your back? and guess what? I never hear anything from them. So I have switch my bank with a very low credit score and trying to building up my record with my new bank. After 6 months with my new bank they have offered me a credit card, loan, overdraft and I look forward for my future mortgage with them.a huge lack of communication between the staff members, zero ownership, customer service is very appalling and contradicted (listen to the calls and get QA correctly).
May 2022 by Eve
Very disappointed. I was with Halifax for 6+ years and I never could have a product with them. When I asked for a credit card they said I can have one (my credit score was good and I needed any type of lending for my score to be excellent) however, when I applied it was declined, so I contacted credit card team and they told me to apply again (I was nervous it will affect my credit score) anyways I did it what I was told as they are the ?experts?. It was all declined once again. My credit score was affected, of course! I contact the credit card team and visited this branch and, they told me: ?leave it with me, I will investigate this further and contact your back? and guess what? I never hear anything from them. So I have switch my bank with a very low credit score and trying to building up my record with my new bank. After 6 months with my new bank they have offered me a credit card, loan, overdraft and I look forward for my future mortgage with them.a huge lack of communication between the staff members, zero ownership, customer service is very appalling and contradicted (listen to the calls and get QA correctly).
July 2021 by Adrian Foster
Staff are always friendly but I can?t believe that it?s not open on a SaturdayDo they think that everyone can go in on a weekday!Come on Halifax get your act together
July 2020 by John Carter
Friendly staff. Patient service. Efficient with information. Shame about the interest rates.
June 2019 by RICHARD JEFFERY
Saturday morning and only 1 till counter open as usual plus a queue of 4 people at the Customer Service Desk in the public area part of the Halifax. Wanted to transfer some money from a current account to another and have done this at both the Till Counter and also on the I pad at Customer Services in the past. As the lady on the Till Counter was not occupied went over to her to ask to do this transaction. Was told not possible to do this at the Till Counter as there were enough Halifax staff out in the public area to deal with this transaction using I pads. So she was content to sit gazing out through her glass screen into the public area doing absolutely nothing watching yet enough person join the queue to wait for an I pad to become available. Very poor customer service especially on a busy Saturday morning.
September 2017 by Chris Kimber
The deposit machine stopped working as I was depositing my cash, error message shown and stated my cash couldn't be returned. Naturally I was concerned staff very nonchalant and off hand. Supervisor ? Eventually opened machine retrieved cash walked off without any information, when cash returned no apology for problem. Custom service zero. Made to feel a nuisance for something that was beyond my control. Didn't suggest I use the envelope deposit system only saw it after queuing for a further 5 minutes. Disappointing service and attitude.
September 2017 by Tracey Armstrong
Really nice staff in this Branch making your day to day banking a lot easier, not too busy at the times I've been there either, so a lot less queuing than some banks, with cash points that make depositing money, or taking it out simplified!
September 2017 by Steve Somers
Staff are friendly and competent
