March 2024 by Neil Exton
Had a 10.30am booking for 2 tyres to be fitted. Was told it wouldn?t be done until between 1 and 2pm but they would call when finished. I returned at 3.30pm as I hadn?t received a call. Still not done, was given a load of excuses, none a valid reason why they couldn?t do a 10 minute job in the five hours they had the car. Mumbled apology. Terrible customer service, go elsewhere.
March 2024 by ChoisEngland Stay creative
The receptionist was fantastic and other staff s were very nice too.Strongly recommend .
March 2024 by Dave Jones
Rang to ask if they could do a service, fix my A/C and change the tyre. They said yes.Went to pick it up. No tyre change. No A/C fix (only a "desanitization" - still blowing cold) and charged £289 for the trouble.Service was shoddy and got fobbed off with an insincere apology and a suggestion to rebook my car in. Not going there again.
March 2024 by Chris Bergin
2023/24 Review: Standards at this centre has dropped dramatically from first using them 3 years ago.Took my car for a Full service before its MOT and received 4 advisories which 3/4 were completed. 2 weeks later I took it in for its MOT and was shocked to see 6 new defects listed, some including what should have been checked during the service. Including a minor engine oil leak, which during the service they should?ve spotted whilst draining and refilling my engine oil leading me to believe something dodgy is going on here.So, I emailed the autocentre and did receive a reply fairly quickly saying that they don?t check some of the things listed within the service (even though on the website it does). Then regarding the oil leak, I was apparently told about this when I originally picked up my car from the service - which I have no recollection of that being mentioned, all I remember was trying to be upsold by their motoring club and receiving handy recommendations to where I can fix my drive belt.I?ve since replied and heard nothing back so I?ve decided to amend my review from what use to be a 5 star to now a 2 star. Reason for not giving a 1 start is I do have to give props to Dan for the customer service and A Tinham for conducting the thorough MOT notifying me of these problems that I suppose Steve missed during the service.?-2021 Review: Recently took my car here for its MOT.The online booking system was great with many time slots and available dates - great for anyone who likes to book well ahead of time.The auto centre staff were incredibly friendly throughout and gave me the confidence that they?re professional. ?Would recommend this to anyone!
February 2024 by R Owen
Driven by kpi?s and the only thing they can change is discs and pads despite only having them done less than 6 months ago. Clearly driven by targets rather than customer service. Took to another garage and passed MOT with no issues.
January 2024 by David Carter
Scheduled my car for a brake pad replacement at 1 pm today. We inquired about the completion time, and the receptionist assured us it would take 2 hours. Upon our return, we discovered they hadn't even started, citing more complex jobs as the reason. The manager later expressed dissatisfaction, stating they are "not a drop-off service" and criticized our communication. Unfortunate experience; better communication could have helped. Disheartened by the manager's attitude, won't choose Halfords again.
January 2024 by Andrew Limburn
Dan the manager is probably the best that Halfords have. Amazing service from him and his team.
January 2024 by Kevin Mccarthy
The biggest bunch of clowns I have ever had the misfortune to deal with
August 2023 by Andre Govia
Not bad but not a good price either
July 2023 by Grey Pony
Took my car in for service on 6th April. I had explained in detail that I was getting a low humming noise from the back of the car, I thought it was a bearing, and the assistant manager said he thought it sounded like that too. Car went in. They phoned and said it was steering rack joint at the front. I paid for that and also for the full service. Took the car back and the noise was still there. Phoned them and was told to bring the car back but they couldn?t look at it right away. They wanted me to pay another diagnostic fee. I took the car to a different garage and they said yes it?s the wheel bearing at the back and repaired it for me. Spoke to Halfords and they couldn?t explain why they had not fixed it even though we?d not only told them about it but the full service is supposed to include inspection of the wheel bearings. It made me wonder what else they had not checked that they should have as part of the service. What did I pay for? Did they actually even do the service at all? The assistant manager, Jason, when we finally spoke to him offered to refund us the cost of the service (£225). This was in April, it?s now June and I am still waiting for the refund. We?ve phoned countless times and been told ?it?s in progress?. Jason is very polite but not proactive at all. We have had to phone him even after he?s said he would phone us. The customer service and complaints number I?ve been given is a non existent number and when I emailed Halfords Autocentres I had no reply whatsoever. It?s apparently now been passed to the regional manager but they refuse to let me contact him directly and all I have heard is radio silence.I have phoned their customer service today and was asked to go on hold while they contacted the salisbury centre, after 15 on hold they hung up the line on me. I?ve just tried calling back and they?re just not answering at all. Are Halfords so desperate for cash that they?d rather alienate a customer for life than refund them £225 for something they themselves admitted they didn?t deliver ?? I won?t be letting this go. In the process of reporting them to trading standards.Service: Auto maintenance
July 2023 by Tony Geoghegan
Friendly staff, efficient service and a very informative final vehicle health report. I will definitely be back.
January 2023 by Kevin Kirk
Very helpful person on reception, work carried out as requested.
January 2023 by Idris Ketencimen
I book an appointment at 10 o'clock change my tyres get ready within 4 hours no thank no more
January 2023 by Lizzie Leigh
In need of a 'winter fluids and tyres check' at short notice -- the service I received from the phone call to Jason to his farewell and 'Happy New Year' -- was OUTSTANDING (and free). Lots of extra advice and intend using them in future for Twinkle's (my car) other needs. Thank you and have a great 2023.Service: General repairs & maintenance
January 2023 by Toby Parson
Had to move the booking last minute and Nick could not have been more helpful. Dropped in later in the day when I was passing and tyre was still changed in 45 minutes. Excellent service ??????
