September 2023 by Taisha Pickering
We had some jewellery that we had inherited appraised here, and I was so impressed by the service I received. I felt really valued as a customer and was very happy with the appraisal documents. In future, if we are looking for jewellery, we will be going to goldsmith's as a first port of call.
September 2023 by David Baker
£7900 Diamond Ring now worth £1k (professional resale valuation) in less than 4 years.Answer from Goldsmiths are that valuation types vary (but we aren?t talking insurance here) and so do prices of diamonds - who knew the diamond market has crashed?Just be warned that with a 700% mark up there is no discount under 75%-80% that makes this a place to go shop. Make an effort and go to a proper diamond jewellery shore.
March 2023 by Paul Warren
Great staff, very friendly and certainly know the products they?re selling. Made purchasing what I wanted a joy. Well done
December 2022 by Ross Pritchard
The staff were helpful and professional. Explaining the product in detail
October 2022 by GILES TREZIES
The young man was pleasant and professional when I collected my two watches, it took only two weeks to get watches back. The other staff were having quite a personal conversation in front of a customer (me) which I thought was not appropriate in a workplace setting in front of and within earshot of customers, not professional really and does not reflect my experience of goldsmith stores elsewhere!
October 2022 by Yasmin Woodward
Amazing, knowledgeable and friendly staff, who are very helpful.Unfortunately upon opening my purchase in the day light, I saw a small scuff mark on the front and micro scratches on thr back of the dial of this new watch.
July 2022 by donna cannell
Visited this store yesterday. The best customer service ever. I'm sure it was Alan that served me. What a lovely gentleman. He made me feel like a valued customer. Nothing was too much trouble, I had left my glasses at home and he was more than happy to read out the bits I couldn't see ?
July 2022 by Ray Burt
First class shopping experience. Brilliant staff and lovely jewellery. Would definitely go back to the Salisbury store .
December 2021 by Amanda J
WOULD NOT RECOMMEND - ONLY WANT YOUR MONEY....My husband purchased a ring from the shop which was for sale in white gold but he had customised to a white gold ring. As this was a surprise and I was not there the lady informed him the best way to get my ring size was to measure a current ring of mine?My partner did this and guess what....the ring didn't fit!!When I called them to advise what the next steps were I was told that I couldn't exchange the ring due to it being customised (even tho it was only changed from gold to white gold), that due to the location of the diamonds it was highly unlikely they would be able to stretch it and IF they could stretch it then it would be £100 per half size.Absolutely disgusting service with no after care!
November 2021 by Russ Wagg
I had to exchange a watch I bought for my wife, as she didn?t like it, our local store has closed down, so we traveled from Poole to Salisbury which is now our local store, well what can I say they made exchanging for anther watch my wife liked with ease. We can?t thank you enough for the outstanding customer service we received. We shall return when we want other fine jewellery.Thank you againRuss and Angela.
October 2021 by Harriet Burnell-Thompson
Exceptional service from Jessica. Offered great advice in store and follow up information via email.Seriously impressed, thank you so much!
October 2021 by Harriet Burnell
Exceptional service from Jessica. Offered great advice in store and follow up information via email.Seriously impressed, thank you so much!
October 2021 by Kate Luffman
After purchasing my wedding ring from Salisbury branch I was disheartened when there was a fault with the ring and I had to send it for repair.Alan went above and beyond to help with my repair, taking care of everything and contacting me by phone and email ensuring everything went to order. A real credit to the company and helped turn around my bad opinion of Goldsmiths. Thank you Alan and Salisbury branch!
October 2021 by David Thompson
Excellent patient staff, smart, knowledgeable and helpful
September 2021 by amanda Cutler
Excellent service
