September 2023 by John Gibbon
Really helpful and experienced staff
August 2023 by Sam Robinson
Louise was great. Very quick and efficient, super helpful
August 2023 by Martin Seccombe
Unable to snswer problem.
April 2023 by Luke Snoswell
Bryan was incredibly helpful, open to my needs, and was very efficient. Brilliant customer service!
February 2023 by Sam Marsh
Mislead my mother-in-law about her WiFi! My mother-in-law isn't the most tech savvy person. She went into the store and spoke to a young salesman. He recommended a cellular module which ran on 4/5G...who in their right mind offers that as a bass package? You go directly to Ethernet! Paying £17 a month for rubbish internet! He alos sold it to her by guaranteeing an upgrade which didn't exist. I went to the store with her today and the gentleman who greeted us directed us to customer service, nothing bad on him as we didn't deal with him initially and he was very polite. Customer service were outstanding as always and allowed us to change to Ethernet which technically speaking they're not allowed whilst in contract (Paula, if you read this, thank you!). Take it from me, buy online and talk over the phone, stores carry people with low intelligence.
October 2022 by Audrey Naish
Terrible customer service. Asked if I could buy a screen cover for my daughter?s iPhone 11. The person in the shop was a middle aged man who told me they didn?t have covers for this older model as they returned them all and suggested I go round a corner shop. I explained they sent me in that same corner shop last year and the quality was very poor in comparison. Then the younger staff said they still had them at the back and found one. This is terrible as I have been an EE customer since 2015 paying a lot of money for 2 business contracts. All I wanted was a good quality cover for my daughter before we take her to uni.
October 2022 by Ylinca
Amazing service ,quick ,efficient ,sorted my issue and also have been given suggestions how to reduce my bill .
September 2022 by Richard Bowles
10 out of 10
August 2022 by Wat Tyler
Very helpful young lady dealt with me,reduced my broadband outgoings a bit. Well satisfied.
August 2022 by Nigel Baker
Had problems enabling Google playstore on my mobile. Courtney was excellent in finding and downloading it for me. ?
July 2022 by Alan Boucher
Always very helpful whenever experiencing little issues with phone or tablet.
July 2022 by Alex Garlick
Just rang their store. Extremely unhelpful.
July 2022 by Bill Wallworth
All good,. Friendly, helpful & knowledgeable
July 2022 by weird world !
Great customer service
June 2022 by Jenny Northeast
I spoke to one employee called Courtney who was lovely and as helpful as she could be.I then spoke to the senior man working and he was dismissive and rude.Between this shop and the ridiculously ableist attitude with the website as well I chose to stay with Vodafone who have been nothing but helpful.
