June 2025 by Sandra Mundy
Automatic doors were not working, so someone had to try and open them. Very quiet at 10.50a.m. sat in quite a few settees, but very few had leads, so we couldn't get any ideas of how the bottom and back of settee angled. So no custom from us at DFS.
February 2025 by Mike B
After the 7th attempt to deliver a piece of furniture purchased last year! Nov24.. wasn't what we paid for.. fuming!!
February 2025 by ken gaston
Very good , no hassle from staff while browsing and buying and extras explained clearly
January 2025 by nithin chacko
Very poor after sales and customer service.??
December 2024 by Andrew Will
Excellent service and a fantastic black Friday deal
December 2024 by luke Rostron
Excellent Service and a Stress-Free Experience
I had a great experience at DFS, and a big part of that was thanks to Ben. He introduced himself when we arrived and made it clear that he was available to help if we had any questions, without being pushy or overbearing. When we did have questions, Ben was very informative and took the time to find the answers to anything he didn?t have readily available.
When we decided to make a purchase, Ben made the process smooth and stress-free. He even offered us a hot drink, which was a thoughtful touch. Throughout the purchase process, he explained everything clearly and ensured we fully understood each step, making it all very easy to follow.
Overall, the combination of excellent service, a relaxed atmosphere, and helpful staff made this a fantastic experience. I would definitely recommend DFS and Ben for anyone looking for a new sofa!
December 2024 by Dan Hollis
Really great to deal with lovely staff really helpful
November 2024 by James Graham
I recently bought a sofa bed from DFS Salisbury with which I am extremely pleased. Delivery team were efficient, prompt and friendly. Tried to fill in online review but ticked wrong box?
May 2024 by Eddy Hailwood
If you need a C proper furniture service go somewhere else. Absolutely appalling
April 2024 by b h
Avoid at all costs. DFS attempted to deliver the sofa I bought, in the process they completely damaged the property wall, leaving marks and removing paint off the wall. Worst of all - when I contacted customer service they completely denied any wrong doing and stated I don?t have evidence to prove they caused the damage. This is despite showing them time stamped photos. In summary they will damage your home and then deny all responsibility after.
April 2024 by Kevin Emmett
Good friendly sevice
March 2024 by Joy
I find it hard when staff are not wearing name badges and uniforms to distinguish staff from customers so asking someone for help was impossible. Eventually someone asked if I was okay and from there was brillaint but this laid back aproach to uniforms is confusing.
January 2024 by Angela Saunders
Nile who served me and my husband was outstanding. Full product knowledge, friendly and above all very professional.
December 2023 by Philip Maguire
Popped in as shopping for sofas, staff acknowledged us but didn?t pester us, which I appreciate.
December 2023 by Paul Egan
Very helpful and friendly staff and great prices in the sale
