January 2024 by Angela Saunders
Nile who served me and my husband was outstanding. Full product knowledge, friendly and above all very professional.
December 2023 by Philip Maguire
Popped in as shopping for sofas, staff acknowledged us but didn?t pester us, which I appreciate.
December 2023 by Paul Egan
Very helpful and friendly staff and great prices in the sale
December 2023 by Rabiya Mazhar
Very very bad experince so much bad
November 2023 by sharon noyes
I have been looking at 3 suites and went back for another look. The staff are very helpful with information about the products, types of leather and fabric. One of the sofas I wanted to see was not in stock but they did have 1 chair I could sit in to test out again.
October 2023 by Steve Spofford
Disgusting customer service, spent just over £2000 on a corner settee, reported quality issues the next day after closer inspection. Six months on and we are still no better off, we have had to contact them on each occasion to try and resolve the issue as their very sneaky procedure is to send a text claiming that they have tried to call however no o e answers then they request for you ( the customer) to contact them. So roll on to the six months where we are now and we still have a corner settee with poor workmanship and small holes in the fabric.Avoid this company at all costs. You are better off if you can afford it to pay more and receive better customer service in the unfortunate event of any problems.
October 2023 by Amena Hamed
Great customer service and wide sofa range.
June 2023 by Gareth Michael
Don?t buy from here. £4000 sofa broken on day of delivery. They Want to come look at it in 5 weeks. Store sales manager not interested in helping. Once they have the sale they have no care.
May 2023 by Miklos Demeter
Quick and Very helpful. ?
May 2023 by Christopher Harris
An absolute joke of a store and company. Delivered my sofa smashed up as they dropped it on delivery. It took me over a month to get them to agree to replace it after I threatened legal action as they were willing to break the consumer rights act. Stay well away they will take your money then deliver damaged and poorly made goods, go next door to Oak Furniture Land you will be better looked after. Its now been 5 months and I'm still waiting for my replacement sofa!! I have now demanded a full refund and will be claiming all costs through my solicitor. DFS - Dreadfull Furniture Services!!!
May 2023 by Steven Earle
Couldn?t ask for better service. We was served by Myles the assistance manager would give more stars but 5 is the limit
April 2023 by Kevin O'Brien
Unfortunately this is not a company that I recommend to make a purchase from. Clearly they have not attempted to improve there customer service after the negative reviews they have received. They don't even respond to them either.
April 2023 by Shelley Sharpe
DFS (Salisbury)do not deserve any stars. I had to put 1 to post. I am disgusted with the lies they have told when they're driver failed to deliver my sofa although someone was there.I received this text message on sat 8th of April,We will deliver your DFS furniture between 14:23 and 17:23 on 10/04/2023.I arranged for my son to be at my house due to me being away. We have proof he was there before the alloted time and no delivery took place, no knock on the door and DFs are arguing the toss that the driver attempted delivery at 3pm and they have a picture of the house. Well we have proof on Google maps he was at the house order for the delivery to take place. DFS won't refund my delivery in courtesy. Not very helpful. Waste of time. I wouldn't even contemplate purchasing anything from them again due to their incompetance.
April 2023 by Robert Anscombe
Took my parents in for a new sofa. Their requirements didn't give a lot of choice. However. The staff were very friendly and informative and we found out that the options available allowed the one they liked to be adapted to suit. Thanks to Ben.
January 2023 by mervyn adlam
Staff totally ignored us , stood in the shop for 30 mins and nobody even spoke to us , will NEVER use again
