July 2023 by Lucy H
City Plumbing supplied and designed our bathrooms and cloakroom and helped us think outside the box to get some fantastic outcomes.Ben in the design team was brilliant, always available helpful and giving us options we might not otherwise thought of.
August 2022 by Darren Brooks
Amazing service especially from Ben at Salisbury. He was very professional with good delivery times and quality. Charlene from the visual showroom team went through all our spec which was very impressive and the service worked really well. We now have 2 x bathrooms that look superb.
June 2022 by john price
I had to put 1 star to leave a review but they really do not come anywhere close to this. I recently carried out some work for my son in Salisbury, part of which included various bits of plumbing. Although being a builder for over 30 yrs and more than capable of undertaking plumbing tasks, I am not familiar with all the fittings or names of. I visited the SALISBURY store on Curchfields ind. estate twice to ask for advice on particular fittings needed to carry out some awkward work. DON`T waste your time. They (one member of staff in particular) were nothing short of rude, ignorant and completely useless. I only asked a couple of simple questions and ended up just leaving the store because they couldn`t be bothered to help and blanked me by trying to look busy doing something else. They really don`t want to (or can`t) think outside of the box or offer advice. I`ve just been on the phone to ask for a `cistern lever with a long spindle`. I was immediately asked for a product code!! I replied `A product code!. To which I was told `I can`t find what you`re after unless I have a product code or manufacturers name`. I replied `I`m just after a cistern lever with a long spindle`. To which the massive sexual organ on the other end of the phone said `well you won`t have any trouble finding one then will you` and hung up!!! I say again DON`T waste your time in SALISBURY, they really are collectively a most USELESS INCOMPETENT RUDE UNHELPFUL massive bunch of F.....G W.....S I`ve come across in my entire career. If you do need a cistern handle with a long spindle just google it, they are nearly entirely universal. The other large plumbers merchants on the other side of Salisbury were very helpful and able to converse like sane people.
March 2022 by Gareth Brown
Thanks again for the help this morning; a leaking gasket on my hot water thermal store, and a early visit with help to find a suitable fibre washer, all fitted and tight less than 30 minutes later.
October 2021 by Christopher Harris
A joke of a plumbers merchant. They have no product knowledge at all, the manager who comes from a clothing background has not got a clue, he is gormless. My last 6 deliveries have been wrong and they have cost me hundreds of pounds in list time. This place needs shutting down asap.
April 2021 by James Hagerty
went online to buy a radiator. I found that at city plumbing there were two available in stock. I finalised buying the item and made sure that the premises were open and I could collect that morning. I had to have the radiator at my home as the plumber was going to fit it on Monday morning. The shop was open until twelve o'clock so I went to collect my radiator after paying for it. When I arrived at the shop at 10:50 the manager opened the front door slightly and said very rudely "we're closed" I explained that I had purchased a radiator on line and would he be so kind as to get it and pass it through the crack in the door. He said "we're closed" I explained to him the reason why it was necessary for me to collect the radiator that day and he said "we're closed" Eventually he told me that he had closed the shop to carry out a stock take, I explained that the count would not be correct as I had bought and paid for a radiator so his stock of radiators would be up one unit. One of which has been removed from stock and was my possession. To which the manager said "we're closed" and shut the door in my face. At no time did the manager wear a mask or carry out social distancing.
April 2021 by A H
Needed a ceramic tap cartridge. I gave the exact dimensions and even had the old part with me but they fobbed me off saying they need the exact mode and manufacturer. Oh well. They were so unhelpful and outright rude, they obviously don?t want to deal with the public. Ordered the part I needed from screwfix instead, job done.
September 2020 by Martin Le-Roy
Went to this place for some fittings for a sink. I wasn't sure what I required so requested some help/advice from the staff. The first member was no help whatsoever and wouldn't even entertain looking at a picture I had of the issue. The second member of staff had a better manner, but again didn't want to entertain helping me with the issue. I will not be returning to this branch.
January 2017 by Sean M
Staff were really helpful and definitely knew their stuff
