March 2024 by Kim Morgan
All the staff at Snoberry are extremely helpful, attentive and professional and also so very nice. They fully understand your concerns and put you at ease, ensuring you are polished and confident when you leave them - loved my facial Louise, Thanks Team!! Kx
March 2024 by Cary Davey
Therapist great, range of food available ?. What's the point of paying a lot of money just to be told all the time, not in stock and having to eat the same old thing.
March 2024 by Andrew Gaulter
The clinic was first class in every way. The receptionist was charming, the waiting area was comfortable and I was kept informed as to when I would be seen. The doctor and nurse were both friendly and highly professional, and removed all the spots and tags on my skin speedily and efficiently. I was recommend the clinic to anyone with skin problems.
March 2024 by Deborah Webb
The clinic was fantastic.Very helpful and very friendly which would put anyone at ease.Professional and knowledgeable.I asked for advice about something unrelated which could have been a charge for £? regarding a very recent scar. Vaseline was recommended.I had a head cyst removed. Went very well.The cost was fully explained and kept to the minimum. Again an added bonus.I travelled 1 hour to the clinic after doing my research and I would have travelled further if I needed to. Definitely 5 ? ? ? ? ?One thing ensure you put the correct address because my sat nav took me to Snowberry Spa. The correct clinic is seven minutes drive from the spa.
March 2024 by Aneta Bugnar
Very patient and meticulous assistants, they made the laser treatment bearable from the pain point of view. Very thorough approach, with professionalism. Thank you.
March 2024 by Amina Azdomirova
Went on website couldn?t find prices for laser hair removal. I was left with no choice but to book an appointment for consultation. Drove all the way to the clinic, filled in the forms, waited only to find out the extortionate prices. I?m talking way too much for what it is considering they don?t even have the latest technology.For someone who?s done it in central London plenty of times and also around world I know the prices very well.I even said that to the lady, she was lovely. I asked her why not to put the prices on the website? She said because they have too many treatments and it?s a lot to put out.Honestly I found it so weird like it?s 2024!Like how come other companies manage to do it ?It?s such a scammy concept.Like it took so much time of my day just to find out the crazy prices which I didn?t proceed.Unfortunately had to leave one star even though the staff was super friendly and the receptionist very friendly.
March 2024 by beth prout
Highly recommend, helpful and kind staff who made me feel at ease throughout the whole process.
March 2024 by Kryssy Yodel
Lovely staff - always extremely knowledgeable and professional. Would highly recommend.
February 2024 by Michelle
Removal of skin growth on face
February 2024 by Simon Hill
Very friendly, professional service
February 2024 by k W
Lovely professional staff. Put me at my ease for a simple procedure. Definitely would use them again. Thank you.
February 2024 by Leigh Priestley
Extremely happy with Mediweight, so far, two weeks in and 9 lbs lost. The staff are amazing, very friendly & extremely knowledgeable. Great customer service. The meals are very tasty, (except for the pasta which is very bland).
February 2024 by Janet Relfe
My appointment was over an hour late in being started. The lady after me arrived during the wait & was extremely angry & berated the poor receptionist to the point of tears. She cancelled as she had a later appointment. The problem is not with the staff but with SKN policies. The allotted time for a treatment keeps being eroded, presumably by the remote call centre (also under instruction presumably) with the result that the overruns accumulate because it is just not physically possible to complete the treatment within the revised time. This is compounded by the poor electronic performance of the iPad based recording system - I had to wait a good 5 minutes in all while the circle of doom just went round on the iPad preventing the therapist from moving on. This is another management issue, not the staff. And don?t get me started on the call centre delays! I am a long standing client of this clinic & it is sad to see how customer service has deteriorated due to the imposition of corporate policies which have more to do with how much money can be sucked from the clients than actual client care. There is also the small matter of contractual breach - I bought a package which I know includes up to 1.5 hours weekly treatment, so to learn that it could be eroded is worrying. The staff are brilliant but I wonder how long you will keep them if you continue to treat them so badly that they are stressed out. You have an Employers duty of care to look after your staff & this is clearly not happening. Sorry to have to write in such terms but this episode was really terrible & all due to SKN management/policies.
February 2024 by Karl pearce
I had a large cyst removed from my head which took about 20 minutes to remove, all the staff were friendly , the receptionist even made me a coffee while I waited to be seen, I don?t know the name of lady who performed the procedure but she & her daughter were really nice & friendly.I would definitely recommend the snowberry lane clinic in Melksham
February 2024 by Niamh Dunne
The team were incredibly reassuring, professional and kind through the whole consultation and procedure. Everything was handled on the same day and they were very transparent about costs, risks and the process of the procedure, as well as aftercare and what to expect. Thank you!
